Herne Hill Road Medical Practice - Ratings and reviews
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
After a bad experience with a previous practice, I switched to Herne Hill. Today was my first experience and it was great; caring, timely and considerate. The reception staff were helpful with my appointment (I managed to get a one the same day) and the GP I saw was lovely, and so caring. Thank you!
Visited February 2023
Review titled Herne Hill Road Medical Practice
Replied on 15 February 2023
Glad to read that you have had a brilliant experience with us and I hope it carries on throughout your journey with us. Thank you for such a lovely feedback.
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Review titled Lottery
Rated 3 stars out of 5
by Anonymous - Posted on 14 December 2022
Over the past four years, I have had very positive experiences with some of the doctors and poor experiences with others. For example, I recently called to have my 4-months old baby seen who had a bad cough which had me concerned. I received a call back from the doctor who told me that he'd send an antibiotic prescription to the pharmacy but that he would not see my son. He said it would be "too cold to take him out" - which I found incredibly patronising (I have a snowsuit for my child, live walking distance from the practice, and guess what, I had to take him outdoors anyway to pick up the prescription). In a similar situation before, another doctor had invited us to come in, carefully listened to my baby's chest and advised that he likely did not need antibiotics as the infection only affected the upper airways (which reassured me that it wasn't something serious - and baby recovered on his own). I have since tried to see the same doctor again but it's hardly ever possible to have any choice. The lack of continuity of care is a shame.
Visited December 2022
Review titled Herne Hill Road Medical Practice
Replied on 06 January 2023
We are sorry that you have had the described experience with our Practice. May i kindly ask you to contact the Surgery and ask for the Operations Manager's email address and write to us with your concerns stated. We will look into it and respond to you accordingly. Thank you.
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Review titled A truly wonderful practice
Rated 5 stars out of 5
by Dan Cullen-Shute - Posted on 10 November 2022
Herne Hill Road Medical Centre has been our local medical practice since we moved to the area back in 2015, and honestly, we’ve always felt so lucky to have them. They’ve looked after me brilliantly, they’ve looked after my partner brilliantly, and they couldn’t have looked after our two children any better, whether with big stuff (one of our children suffered a suspected brain injury at birth) or just the everyday stuff that comes with being a kid. We’ve always been able to get a same-day appointment when we’ve needed one, by calling at 8am - and when one of the kids has fallen ill later in the day, they’ve always made time, even when no appointments have been available. This is partly a review, but it’s also a thank you, to a fairly incredible medical practice which doesn’t feel like it has any right to operate at the level it does given everything that’s going on in the world. So thank you to everyone at Herne Hill Road Medical Centre. Thank you for looking after me and my family. It’s meant the world.
Visited November 2022
Review titled Herne Hill Road Medical Practice
Replied on 15 February 2023
It's brilliant to hear how well we have assisted you through your journey and thanks for your lovely feedback.
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Review titled Disorganised
Rated 2 stars out of 5
by Anonymous - Posted on 21 December 2022
I was unwell and did tests. A Gp from the practice called me to say that the results were alarming and that I needed to go to A&e as soon as possible. He said he was sending me an urgent letter immediately by email to take to A&e. I therefore drop everything at the office to go to A&e which I reach before 3pm. No letter received. I wait two hours at A&e, still no letter. When I reach the triage nurse stage, I call the practice to ask about the letter. Guess what, they don't send urgent letters by email before 5pm. I had to ask the Receptionist to read the letter to the triage nurse. That's just outrageous: an urgent email by a Gp gets stuck at reception for 4 hours before being sent to a patient. Thankfully the care I received in hospital was great.
Visited September 2022
Review titled Herne Hill Road Medical Practice
Replied on 22 December 2022
Dear Sir/Madame, I am sorry to have read your review. May i kindly ask you for more direct detail to be sent to me via our Practice email. if you do not have our email please call the Practice and one of our team members will provide it. Please address it to the attention of the Operations Manager and i will look into this for you. Thank you.
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Review titled A fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2022
My son had a asthma attack today. I can say the staffs and doctors were superb and supportive. They ask questions, listen to response and was on point with care towards my son. Thanks to them my son is still here. Fantastic service 👏. Fantastic team work. God bless them all. 🙏
Visited June 2022
Review titled Herne Hill Road Medical Practice
Replied on 29 June 2022
You are very welcome and we were happy to be of assistance. Thank you for your review and we will inform the team of your positive comments.
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Review titled Not as good as they used to be
Rated 2 stars out of 5
by Anonymous - Posted on 27 June 2022
I have been with this practice for a while. It used to be fairly good in the past but in the last year or so I have not been happy at all. Other than the patronising comments on my clothes, of which I would not care about if they were doing their job properly, and telling me that at my age some issues are unavoidable. They also don't bother to read patients clinical notes before seeing them. I was asked to do a test I had just done the month before. Every time I spoke to them on the phone I had to explain everything again. I appreciate that they cannot remember every single patient, that is what the clinical notes are for. I lost my trust in them now so I will change practice. PS. The lady doctor I spoke to was a bit better to be fair but not enough to stay with the practice.
Visited May 2022
Review titled Herne Hill Road Medical Practice
Replied on 29 June 2022
Dear Sir/Madame, I am very shocked to have read your review and would want to look into it. I apologise for your recent experience and I will encourage you to call the Practice and request to speak to the Practice Manger/Operations Manager. This will aid the Practice re investigating your concerns above. We look forward to hearing from you. Thank you.