Herne Hill Group Practice
74 Herne Hill, Herne Hill, London, Greater London, SE24 9QPContact details and opening times
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Reviews
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Review titled Brilliant diagnosis of emergency situation
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2025
On 13/1 I attended the Herne Hill GP Practice for some routine physio on what I thought was a trapped nerve. The physio examined me and spotted something quite different, calling the duty doctor. The result was that I was very short of oxygen. The doctor called an emergency ambulance which took me to Kings where I spent 15 days. It is very reassuring that my local Practice has such supremely qualified practitioners and I thoroughly recommend the Practice
Visited January 2025
Review titled Herne Hill Group Practice
Replied on 31 January 2025
Dear Patient We are truly sorry to hear that you have been unwell and sincerely hope you are on the road to recovery. Thank you for sharing your thoughts about your experience. I have passed your feedback along to the staff involved and the rest of the team, who will greatly appreciate your kind words and the time you took to share them. Many thanks again Michele Izzo Business Manager
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2025
Service could be improved umpth times never had to stress so much and get worse than better before just docs need to read notes and use their common sense and stop asking repetetive questions and repeating visits ump amount of calls unnecessary all because cannot get proper care or straight answers or proper answers in a timely manner reflecting on the care. For this reason finding alternatives and finding other n within the same arena has been a head but wala NHS it's entirely pathetic that with an urgent situation anyone go through. Really not good. Really disappointed to say the least with some doc behaviour. Also receptionist not doing referrals on time and asking 100 personal questions please stay within your remit you are absolutely not a doctor Nothing more frustrating than someone not doing their job and just behaving tardy both unfortunately to say Doctors included with receptionists! Improvement required ASAP
Visited December 2024
Review titled Herne Hill Group Practice
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to share your recent experience with Herne Hill Group Practice, I’m truly sorry to hear that our care did not meet your expectations. To help me address your concerns constructively, I kindly ask that you contact the practice directly at your earliest convenience. Your feedback is important to us, and we are committed to resolving any issues promptly and effectively. Kind Regards Michele Izzo Business manager
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Review titled Fantastic and efficient service and response
Rated 5 stars out of 5
by MARTIN HARRISON - Posted on 15 November 2024
Recently had minor hand surgery at Kings (pyogenic granuloma) but the wound became infected. Phoned the surgery this morning at 8.45am, call answered promptly, asked for photos of hand and that Doctor would call before 12.00 the same day, sent photos, Doctor phoned me within an hour, discussed the issue and advised anti-biotics, message from pharmacy at 11.02am that prescription was ready for collection, collected prescription at 12.30pm. That is world class service and response. Martin Harrison
Visited November 2024
Review titled Herne Hill Group Practice
Replied on 15 November 2024
Dear Mr Harrison Thank you very much for taking the time to share your positive feedback with us. I have forwarded your comments to our team, as it is always rewarding for us to hear our efforts to provide high-quality care are valued by our patients. Kind Regards Michele Izzo Business Manager
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Review titled Informative
Rated 5 stars out of 5
by Trevor Austin - Posted on 04 November 2024
A very helpful discussion with GP today despite me being overbearing and talking too much. Sorry! Thanks for your patience and support
Visited November 2024
Review titled Herne Hill Group Practice
Replied on 04 November 2024
Dear Trevor Austin, Thank you very much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear about your experience at our practice. It is always rewarding for our team to know that our efforts to provide high-quality care are recognized and valued by our patients. Thank you. Yours sincerely, Services Manager
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Review titled No callback
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2024
Was trying to book an appointment. Was told that I'll get a callback in 2 days. Doctor called after the designated time and hung up before I could pick up the phone. Called the receptionist who promised that I'll get a call the same day. It's been 4 days already and no phone call. How am I supposed to get treated if my GP doesn't bother calling me and provides me false information. Disgraceful service.
Visited September 2024
Review titled Herne Hill Group Practice
Replied on 24 September 2024
Dear Patient, Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience you have experienced. While we aim to provide an estimated time for phone consultations, due to the nature of our work and unexpected emergencies, doctors are sometimes unable to adhere strictly to the planned schedule. We generally advise that the call may occur within an hour of the booked slot (30 minutes before or after). Additionally, it is our policy for the clinician to make a second attempt if the first call is missed. We would appreciate it if you could kindly reach out to us directly at 0207 274 3314 or via email at selicb.hernehillgp@nhs.net so that we can investigate this matter further and arrange for your appointment to be rebooked as a priority. Once again, we apologize for any inconvenience caused and thank you for your understanding. Yours sincerely, Angelika Slon Services Manager
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Review titled cannot seem to get there act together
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2023
i rang the surgery this morning to ask for a home visit but was told i would receive a telephone call from a doctor this changed to another doctor when i rang the surgery i told them my problem but was then told i would receive a call from the on call doctor but not till 16.30 that afternoon i find this very bad considering the number of doctors they have this not the first time this has happened and i feel very upset by this.i would like to know why this keeps happening.
Visited November 2023
Review titled Herne Hill Group Practice
Replied on 25 January 2024
Dear Patient, Thank you for taking the time to visit me at the surgery to discuss your concerns. I was pleased that we could clarify any misunderstandings and explain that the timing seen on your online access was not a real indication of the time the duty doctor was going to call you. I hope that you found our meeting helpful. I am happy to assist you with any further queries in the future. Kind regards, Angelika Slon Services Manager
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Review titled appointments
Rated 2 stars out of 5
by Anonymous - Posted on 31 May 2023
i rang at 0800 this morning to be told to press option 1 if you required a call back this did not happen this is not the first time this has happened then to be told you get a call back from a doctor between the time you called to 12md this is terrible the last time i called the surgery there was so much laughing i had to ask the receptionist to speak up because i could not here them its no wonder you cannot get thought
Visited May 2023
Review titled Herne Hill Group Practice
Replied on 25 January 2024
Dear Patient, We appreciate your feedback and would like to extend our sincere apologies for the delayed response, as it appears that your previous message may not have been published. We regret any inconvenience you may have experienced during your call. Your concerns have been promptly communicated to the reception supervisor to address and monitor noise levels, ensuring a more appropriate environment for our patients. Additionally, we are actively enhancing our appointment system to alleviate the need for early-morning calls, with the aim of providing a more efficient and user-friendly experience. Moreover, we are increasing the availability of online appointment options to reduce congestion on our main telephone line. Thank you for bringing these matters to our attention. We are committed to continuous improvement and value your input as we strive to enhance our services. Kind regards, Angelika Slon Services Manager
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Review titled appointments
Rated 3 stars out of 5
by Anonymous - Posted on 31 May 2023
i rang the surgery today to be told if i required a call back to press option 1 again i did not get the call back i had to ring again to be told that if i wanted to speak to a doctor it would be between the time i rang to 12 midday. this terrible the last time a few months back there was so much laughing i could not even hear the receptionist i had tgo keep asking him to repeat what he was saying tghis terrible
Visited May 2023
Review titled Herne Hill Group Practice
Replied on 25 January 2024
Dear Patient, Thank you for taking the time to share your feedback. I extend my apologies for the delayed response, as it appears that my previous message did not get published on the website. I have personally communicated your concerns to the Reception Supervisor, emphasizing the importance of maintaining a minimum noise level in the reception area to ensure clear communication with patients over the phone. I regret any inconvenience caused by the lack of an automated call back, which should have happened. We can only investigate these matters with our telephony provider if we are aware of the date the call happened and the phone number of the caller. Additionally, we have implemented changes to our appointment system to enhance the overall patient experience. There is also an ongoing effort to increase the availability of appointments that can be conveniently booked online. Should you have any further matters to discuss, please feel free to reach out to me directly via email at selicb.hernehillgp@nhs.net. I am more than happy to assist with any concerns you may have. Thank you for your understanding and cooperation. Kind regards, Angelika Slon Services Manager