Hereford Medical Group
Station Medical Centre, Station Approach, Hereford, HR1 1BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Completely awful practice
Rated 1 star out of 5
by Leighton Marsh - Posted on 23 May 2024
Trying to sort an appointment for myself regarding an autism assessment, make the appointment online, sent a link to my phone. Follow the link, get no where. Try to contact hmg, no answer. This has been the result for as long as I have been attached to hmg. Never, ever seen my own doctor and they have lost my documents from myself which came from dvla. Absolutely the worst surgery I have ever been linked to. I will now try, if possible, to join a different surgery as hmg is completely ineffective. We are supposed to make things easier with new technology and going forward into the future, but this practice has gone completely backwards. There should be a simple method of calling the receptionist, making an appointment and attending the appointment but that just isn't the case anymore. Completely backwards, far too stressful and completely ineffective.
Visited May 2024
Hereford Medical Group has not yet replied.
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Review titled Repeat prescription
Rated 1 star out of 5
by Gina Essex - Posted on 27 May 2024
Requested medication online as I had lost my pills Had a response saying my request was too early So now I have no medication at all People do sometimes lose things but hmg obviously not aware of this possibility. Very angry
Visited May 2024
Hereford Medical Group has not yet replied.
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Review titled Abysmal
Rated 1 star out of 5
by Bear - Posted on 08 May 2024
Tried ringing reception from 3 onwards and each time I was told it was full to capacity and then hung up. I didn’t want to make an appointment, I just wanted to ask a question to the reception team but every time I rang the system would hang up on me. Just a truly broken system.
Visited May 2024
Hereford Medical Group has not yet replied.
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Review titled Satisfying Consultation
Rated 5 stars out of 5
by Ronald Mudge - Posted on 31 May 2024
The Doctor explained with great clarity my medical situation and the remedial action that was to be taken. Thank you very much.
Visited May 2024
Hereford Medical Group has not yet replied.
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Review titled Great pharmacy team and women’s health support
Rated 4 stars out of 5
by Rebecca - Posted on 02 May 2024
Thanks to your pharmacist for helping so promptly with my prescription problem yesterday. Extremely helpful and much appreciated. Also like continuity provided with women’s health appointments and how they are managed. Where I find the new system for requesting appointments online a bit of a faff, I do rate the prompt nature of response to those I have submitted. Thank you
Visited May 2024
Review titled Hereford Medical Group
Replied on 02 May 2024
Dear Rebecca, Thank you for taking the time to leave us your feedback - it is very much appreciated. I will pass your kind words onto the teams involved. Kind regards, HMG
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Review titled Hopeless practice
Rated 1 star out of 5
by Amy - Posted on 13 April 2024
Almost impossible to make an appointment, tried to make an appointment via phone , online and also went to Station medical centre but seems impossible . Reception staff very unhelpful and rude . Had been trying to make an appointment for my daughter for the last one week without any success . Do not understand why it is so hard to see a doctor. Want to change this surgery and wouldn’t recommend this surgery to anyone.
Visited April 2024
Review titled Hereford Medical Group
Replied on 15 April 2024
Dear Amy, Thank you for taking the time to leave your feedback. We are sorry to hear that you have experienced difficulty in obtaining a suitable appointment for your daughter. There is extremely high demand for General Practice appointments across the country at the moment and so all our routine GP appointments are now triaged by a GP to ensure that the patient sees the most appropriate clinician for their needs. The best way to have your query triaged is to complete our online form via the website. We do offer appointments on the day for more urgent matters with a duty team available to see and treat patients. If you would like us to investigate your complaint in more detail, please contact us directly using the link below to provide us with some further information. Kind regards, HMG https://www.herefordmedicalgroup.co.uk/contact-us
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Review titled Too long (a month!) to wait for an appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
I filled in the online form on 10th April. At 11.11 on 15th April I received a text with a link to book an appointment, I immediately clicked on it and was offered 2 slots the next day, for any clinician . I selected one, confirmed it, then was told the slot was no longer available, so I went back, selected the next one, same happened again. Now the only ones on offer are from 14th of May, any clinician, and at any practice. This is totally unacceptable! A month for an appointment is appalling service.
Visited April 2024
Hereford Medical Group has not yet replied.
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Review titled Neglect
Rated 1 star out of 5
by Mackayla shotton - Posted on 23 April 2024
Shocking service I called Friday needing to see a Dr and was told it was inappropriate for them to see me and not to call 111 as they would just send me back to you so to not bother I am sickened with how hmg treat people
Visited April 2024
Review titled Hereford Medical Group
Replied on 23 April 2024
Dear Mackayla, Thank you for your feedback, which we note has been left across several sites. Although we try to see every patient as soon as we can, a GP practice is not an emergency service and appointments remain in very high demand. With this mind, all patients that are requesting on the day care are triaged and assessed by a GP to determine the urgency of their request. If you require us to look into this matter further for you, we would ask that you submit a formal complaint to the practice via our secure online form so that we can investigate and respond to your concerns directly. Kind regards, HMG
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Review titled Excellent service
Rated 5 stars out of 5
by Liz - Posted on 09 April 2024
I rang the surgery today and requested a call back. My call was returned quickly and the receptionist I spoke to was excellent, polite and understanding and very helpful. Resolved my issue professionally. First class service
Visited April 2024
Review titled Hereford Medical Group
Replied on 11 April 2024
Dear Liz, Thank you for taking the time to leave such a positive review. I will pass your kind words on to our reception team. All the best, HMG
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Review titled Fit Note Request
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
Wow! Online request for Fit Note received to my phone within the hour. Exceptional service. Few problems with the AccuRx software which kept stopping randomly, but persevered. Once my request was sent to a human - plain sailing. Many thanks.
Visited April 2024
Hereford Medical Group has not yet replied.