Hereford Medical Group - Ratings and reviews
Reviews
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Review titled Hopeless practice
Rated 1 star out of 5
by Amy - Posted on 13 April 2024
Almost impossible to make an appointment, tried to make an appointment via phone , online and also went to Station medical centre but seems impossible . Reception staff very unhelpful and rude . Had been trying to make an appointment for my daughter for the last one week without any success . Do not understand why it is so hard to see a doctor. Want to change this surgery and wouldn’t recommend this surgery to anyone.
Visited April 2024
Review titled Hereford Medical Group
Replied on 15 April 2024
Dear Amy, Thank you for taking the time to leave your feedback. We are sorry to hear that you have experienced difficulty in obtaining a suitable appointment for your daughter. There is extremely high demand for General Practice appointments across the country at the moment and so all our routine GP appointments are now triaged by a GP to ensure that the patient sees the most appropriate clinician for their needs. The best way to have your query triaged is to complete our online form via the website. We do offer appointments on the day for more urgent matters with a duty team available to see and treat patients. If you would like us to investigate your complaint in more detail, please contact us directly using the link below to provide us with some further information. Kind regards, HMG https://www.herefordmedicalgroup.co.uk/contact-us
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Review titled Too long (a month!) to wait for an appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
I filled in the online form on 10th April. At 11.11 on 15th April I received a text with a link to book an appointment, I immediately clicked on it and was offered 2 slots the next day, for any clinician . I selected one, confirmed it, then was told the slot was no longer available, so I went back, selected the next one, same happened again. Now the only ones on offer are from 14th of May, any clinician, and at any practice. This is totally unacceptable! A month for an appointment is appalling service.
Visited April 2024
Hereford Medical Group has not yet replied.
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Review titled Neglect
Rated 1 star out of 5
by Mackayla shotton - Posted on 23 April 2024
Shocking service I called Friday needing to see a Dr and was told it was inappropriate for them to see me and not to call 111 as they would just send me back to you so to not bother I am sickened with how hmg treat people
Visited April 2024
Review titled Hereford Medical Group
Replied on 23 April 2024
Dear Mackayla, Thank you for your feedback, which we note has been left across several sites. Although we try to see every patient as soon as we can, a GP practice is not an emergency service and appointments remain in very high demand. With this mind, all patients that are requesting on the day care are triaged and assessed by a GP to determine the urgency of their request. If you require us to look into this matter further for you, we would ask that you submit a formal complaint to the practice via our secure online form so that we can investigate and respond to your concerns directly. Kind regards, HMG
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Review titled Excellent service
Rated 5 stars out of 5
by Liz - Posted on 09 April 2024
I rang the surgery today and requested a call back. My call was returned quickly and the receptionist I spoke to was excellent, polite and understanding and very helpful. Resolved my issue professionally. First class service
Visited April 2024
Review titled Hereford Medical Group
Replied on 11 April 2024
Dear Liz, Thank you for taking the time to leave such a positive review. I will pass your kind words on to our reception team. All the best, HMG
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Review titled Fit Note Request
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
Wow! Online request for Fit Note received to my phone within the hour. Exceptional service. Few problems with the AccuRx software which kept stopping randomly, but persevered. Once my request was sent to a human - plain sailing. Many thanks.
Visited April 2024
Hereford Medical Group has not yet replied.
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Review titled Ridiculous service
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Rang at 8am to be told that my daughter would be referred to a pharmacy and they would contact me in 2hours,this did not happen rang hmg back to be told if I don't hear from pharmacy to call them so called pharmacy to be told there was no referral but they could not prescribe anything for her and she needed to be seen by a doctor and was being referred back to hmg and to expect a call within and hour. Did not receive a call so rang back after the hour to be told there was no appointments to call 111 and they would refer my daughter back to hmg if they decided she needed to be seen by a doctor. How on earth do you actually get to see a doctor in this town!!!!
Visited March 2024
Review titled Hereford Medical Group
Replied on 13 March 2024
Dear Patient, I am very sorry to hear that this process didn't go as smoothly as we would have liked. NHS England are encouraging patients to use the new Pharmacy First initiative for certain pre-defined issues, and are similarly encouraging GP practices to refer patients into the Pharmacy First initiative. Pharmacy First will enable community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP. The conditions that are now generally referred to the Pharmacy for treatment are Sinusitis, Sore throat, Earache, Infected insect bites, Impetigo (a bacterial skin infection) Shingles, and Uncomplicated urinary tract infections in women. Please feel free to contact us via our secure form on the website should you wish for a more personalised response. Kind regards, HMG
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Review titled Compliment for A, women’s health physician.
Rated 4 stars out of 5
by Anonymous - Posted on 14 April 2024
I attended the practice for a women’s health appointment with A on the 25/3/24, regarding a concern that I had. I felt as though A really listened to my concern and was extremely thorough and went above and beyond. My appointment definitely did not feel rushed at all. A separate abnormality was quickly identified by A and she initiated a 2 week gynae referral for me. Within 24 hours I had a phone call from women’s health at the hospital to arrange the appointment required with a consultant. And within 10 days I had said appointment for investigations and received the results there and then. (Nothing to worry about thankfully but it did require investigations and a diagnosis). Thank you A for being so professional, kind and reassuring.
Visited March 2024
Review titled Hereford Medical Group
Replied on 15 April 2024
Dear patient, Thank you for taking the time to leave such a positive review about your experience with our women's health team - it is very much appreciated. I will pass your kind words onto the team involved. Kind regards, HMG
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Review titled Prescriptions
Rated 3 stars out of 5
by Petrina Bray - Posted on 03 April 2024
I have an acute medication that I need to reorder, how is this possible please? I have left a message on my nhs app with no response I have visited the surgery and left a written message on the prescription request sheet, with no response. We are not allowed to ring and request medication, how does this process work please? I am really frustrated, is there a simple solution to this?
Visited March 2024
Review titled Hereford Medical Group
Replied on 11 April 2024
Dear Petrina, We are sorry to hear that you are experiencing difficulty in ordering your repeat prescription. We are no longer accepting telephone requests for repeat prescriptions, this decision was made in line with national guidance, and this is now common practice at many GP surgeries. You can still order your prescriptions via the following methods. - The NHS App - Via Klinik (our online form) - By post to Station Medical Centre - Drop into the post box at the surgery entrance - Some pharmacies will order repeat medication for patients. Please speak to your local pharmacy to see whether they are able to assist. - Personally – by completing a prescription ordering form available in our reception areas. Kind regards, HMG
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Review titled Excellent service
Rated 5 stars out of 5
by Amy - Posted on 13 March 2024
From the receptionist who called me back from my place in the queue who was very helpful to then the clinician I saw when I came, was so helpful, lovely and friendly and my experience was so positive. After only ever seeing the bad reviews, it's nice to have a good experience and be able to feedback on a fab service I received
Visited March 2024
Review titled Hereford Medical Group
Replied on 19 March 2024
Dear Amy, Thank you for taking the time to leave such a positive review of your experience. Your kind words are very much appreciated and will be fed back to our reception team. Many thanks, HMG
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Review titled waste of time and a totally broken system
Rated 1 star out of 5
by Stephen Taylor - Posted on 08 February 2024
Every time i interface with this group i have a very negative experience. Unable to get gp appointments. What they seem to forget is when you ask to see a doctor you are ill now not in 20 days time. my latest one is I was 1 hour late for my appointment for a simple blood test and ecg (booked me at a different surgery I have never been to before some 8 miles away, passing 4 hmg surgeries to get there, . i apologised and the unfriendly reception gave a curt negative response - you have missed your appointment so you will have to re-book in 20 days time at (another surgery i have never been to). i was not asked why i was late or given any other option. the impact is another 20 days followed by another long wait (20 days+?)to get the results and then to book to see a doctor (or will it be doctor google and a medic?). this is the third time this has happened (not me being late) If i had an option of going elsewhere other than this medical group i would. the motto of the group must be "Leper heal thy self and don't bother us" even this software package does not accept accept capital letters such as gp or hmg!!
Visited February 2024
Review titled Hereford Medical Group
Replied on 15 February 2024
Dear Stephen, Thank you for taking the time to leave this feedback. We are sorry to hear that you arrived one hour late for your appointment. In common with most GP practices, we have a protocol in place for how we deal with patients who do not arrive on time. Unfortunately where patients arrive so late, it is not always possible to accommodate them. You have stated that you were attending for a blood test and ECG and it may be helpful for you to know that these are not short appointments and are in fact 30 minutes in length. This means that it would not be possible to slot you in between other patients without causing inconvenience to other patients. I am sorry that you found that the receptionist that you spoke to was not as helpful as you hoped. In your comments, you also mention your concern about access to appointments when you are unwell. There is extremely high demand for General Practice appointments across the country at the moment and so all our routine GP appointments are triaged by a GP to ensure that the patient sees the most appropriate clinician for their needs. We also offer appointments on the day for more urgent matters with a duty team available to see and treat patients. You will appreciate that due to patient confidentiality, we cannot respond in more detail on this site but we would be happy to do so. If you would like a more personal response then please contact us at hmg.complaints@nhs.net. Finally, it might be helpful to explain that you have written this on a web page that is managed by NHS England, and not by Hereford Medical Group. I understand your frustration about not being able to use capitals but as this page is not managed by HMG, unfortunately, we would be unable to assist you with any issues using capital letters here. Kind regards, HMG