Helix Medical Centre
Herts and Essex Hospital, Cavell Drive, Bishop's Stortford, CM23 5JHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Helix Medical Centre.
Reviews
-
Review titled Amazing caring service
Rated 5 stars out of 5
by Rachael - Posted on 30 April 2025
I have recently had cause to visit both Male GP partner for my son and female partner GP for my own health needs. On each occasion I have submitted an online form and been contacted with in the specified time frame and offered appropriate appointments. The male lead Partner took time to speak to my son understand not just the presenting issues but underlying concerns and was able to establish a meaningful and valuable plan of action that my son felt included in. a follow up was arranged and other support avenues flagged. the time taken to listen and provide support was exceptional. it was a real reminder of how valuable the expertise of the GP is. My own appointment with the female Partner at the practice was equally supportive, navigating me through a scary reaction to a prescribed medication and offering me the necessary reassurance and support to take time to look for an alternative. I was offered a route for follow up and encouraged to consider taking time out of work to prioritise my health needs in a mature and professionally respectful way. the experience of my family under the care of this team is superb. I would recommend the practice to anyone locally looking for a practice that allows you to share responsibility for your health and have clear open discussion. we have felt involved in care and while we try to minimise burdening the NHS when our need has been voiced the response has been swift professional, appropriate and kind.
Visited March 2025
Review titled Helix Medical Centre
Replied on 30 April 2025
Hello Rachael, Many thanks for taking the time to leave such a positive review relating to your recent experience with clinicians at Helix Medical Centre. I will ensure this is shared with the GP Partners and our wider team. Our staff are committed to trying to ensure they offer personalised care to our patients, fully understanding the needs and working on a plan going forward. Please do continue to utilise our online service 'Accurx' for any non urgent requests, whereby our team will respond with appropriate follow up guidance. Kind regards, Michelle Ford - Practice Manager
-
Review titled Forgetting to issue prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2024
They seem to have problems in issuing prescriptions, showing that the prescription has been issued on their systems but not transmitting the information to the nominated pharmacy. This has happened on more than one occasion. I ordered a repeat prescription on 26 October 2024 and I have found out today that they did not transmit it to my nominated pharmacy even though the NHS app as well as their own app called systemonline are showing that they issued the prescription on 28 October 2024.
Visited October 2024
Review titled Helix Medical Centre
Replied on 07 November 2024
Dear Patient, Thank you for your feedback. We appreciate you taking the time to inform us of this issue as we would be keen to resolve any issues encountered. I am Terrie, the Operations Manager at Helix Medical Centre and I am sorry you feel you have had a negative encounter. I would be keen to ensure your records are assigned to your chosen pharmacy to avoid this problem happening again. Please contact our reception to check what pharmacy you are nominated to and if incorrect, we can action and change immediately. I will discuss with my reception team and encourage them to confirm with patients what pharmacy they wish their medication to go to. Should you wish to discuss further, you are welcome to phone us on 01279 594450 and ask for myself. Terrie Seymour-Operations Manager
-
Review titled Medical Staff fantastic - admin staff poor!
Rated 1 star out of 5
by James Banks - Posted on 29 October 2023
Increasingly poor customer experience - real nightmare getting prescriptions and repeat prescriptions sorted - takes forever to get repeat prescriptions approved - I have now been without key medication for weeks and the surgery appear to do very little… Doctors and nursing staff fantastic - but let down by a shambolic approach to administration Telephone system and methods of contact are extremely poor - and staffing levels far too low
Visited October 2023
Helix Medical Centre has not yet replied.