Heene Road Surgery
145 Heene Road, Worthing, West Sussex, BN11 4NYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Heene Road Surgery.
Reviews
-
Review titled Lack of communication
Rated 4 stars out of 5
by Ron Turner - Posted on 21 March 2025
This morning I arrived 20 minutes before my blood test appointment. The automated arrival screen would not accept my check-in. 7 minutes after my appointment time, I asked at Reception who then went to find out what was happening. At that point it was found that the nurse who was scheduled to conduct my test, had not arrived. Two questions: Why could I not check-in so far ahead of my appointment? Why does the nurse not log into the same system on arrival, to mark the appointment as valid?
Visited March 2025
Review titled Heene Road Surgery
Replied on 21 March 2025
Hello Mr Turner, I am extremely sorry for the issues you faced this morning. The reason we do not allow people to check in so early is in case of a patient getting the wrong time or the wrong day. It allows the Reception team to check that the appointment is imminent. With regards to the Nurse, this was absolutely our fault as the Nurse had made a mistake with what day she was covering for us. So the Nurse wasn't actually in the building at the time, however the Team were rebooking back in as soon as possible. I once again apologise for any inconvenience caused and hope the Team managed to get you booked back in at a convenient time. Kind Regards Patient and Clinical Services Manager Worthing Medical Group