Hedena Health
207 London Road, Headington, Oxford, Oxfordshire, OX3 9JAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
Prompt responses from the online system, and every I spoke to was very compassionate. Helpful advice on the first contact and I was seen promptly after calling back again when my situation worsened.
Visited March 2023
Review titled Hedena Health
Replied on 12 May 2023
Thank you for taking the time to leave your feedback to the practice. It is great to hear that you were happy with the service and advice that you received. We will be sure to share your feedback with the Hedena Team, many thanks
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
Helpful reception, didn't have to wait long, doctor listened and was thorough and professional as you would hope. Thank you!
Visited February 2023
Review titled Hedena Health
Replied on 24 February 2023
Many thanks for taking the time to send us your kind comments. It is lovely of you to share your positive experience with us and it is always lovely to hear when patients are happy with the service we provide. Best wishes from The Hedena Team.
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Review titled Great urgent care
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2023
I had a chest pain and I contacted 999. Next morning I contacted GP and the doctor immediately gave me an appointment for check up, blood test and ECG. After all done in short time, we had follow up discussions and everything was very smooth experience. I am going through further check up and I am very glad and satisfied about my GP service. Amazing people!
Visited January 2023
Review titled Hedena Health
Replied on 16 January 2023
From all of us at the practice we would like to thank you for taking the time to send your lovely feed back regarding your recent visit to us. We will be sure to share with the whole practice team. Kindest regards, Hedena Health
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Review titled Great experience
Rated 5 stars out of 5
by Valerieglanville - Posted on 07 January 2023
I received great treatment from everyone I spoke to and saw face to face,my Gp,the receptionist, the triage member of staff. In this time of great stress for the nhs,I couldn’t have had better treatment!
Visited January 2023
Review titled Hedena Health
Replied on 16 January 2023
From all of us at the practice we would like to thank you for taking the time to give us this warm and lovely feed back. We shall share with our whole team. Many thanks again, Hedena Health
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Review titled Prompt and helpful service
Rated 5 stars out of 5
by Jen H - Posted on 04 January 2023
I made contact today with the service today regarding my 3 year old daughter. I was called back that day and seen about 20 minutes later in person. The GP I saw put my daughter at ease and was extremely kind and understanding. He explained everything with the utmost care, reassured us and ensured he was patient centered with choices.
Visited January 2023
Review titled Hedena Health
Replied on 06 January 2023
Thank you for your kind feedback to the practice, it is very much appreciated and we are very happy to hear that you were happy with the service we gave. Thank you for taking the time to send us your comments.
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Review titled Comfortable interaction
Rated 4 stars out of 5
by Anonymous - Posted on 23 December 2022
Responsive staff , felt listened to and understood . Good outcome for me . Felt satisfied my concerns were heard
Visited December 2022
Review titled Hedena Health
Replied on 06 January 2023
Thank you for your lovely feedback to the practice. Thank you for taking the time to share your experience with us, we will be sure to share your feedback with the practice team.
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Review titled Best Practice in Oxford
Rated 5 stars out of 5
by Ann Howard - Posted on 19 December 2022
Always excellent. From the receptionist to the Nurses and Doctors.I like that they will ring and speak to you and see you if needed.I was with my old Doctors from the day I was born and was really worried about changing but I wished I'd done it a few years ago. The whole team are excellent.
Visited December 2022
Review titled Hedena Health
Replied on 21 December 2022
Thank you for your lovely feedback to the practice, it is very much appreciated and we are very happy to hear that you are happy with the services we provide. Thank you for taking the time to send us your comments. Kindest regards, The Hedena Team
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Review titled Good surgery
Rated 5 stars out of 5
by Michael - Posted on 23 December 2022
Had an appointment quite quickly and was seen by the doctor on time. This was a useful to explain to the doctors my symptoms and after was diagnosed and a cream was recommended and a prescription was given to me so I could get the medicine from the nearby surgery the next day.
Visited December 2022
Review titled Hedena Health
Replied on 28 December 2022
Thank you so very much for your feedback. It is lovely to hear that you are happy with the services provided by the team. Kindest regards and many thanks again
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Review titled Very quick return call
Rated 5 stars out of 5
by Stephen shilton - Posted on 07 December 2022
I submitted an e consult and received a call back later the same day. As always the staff are courteous and caring. They listened to what I had to say and provided advice and treatment. I have always found the practice response time very good and the advice and help received friendly and supportive
Visited December 2022
Review titled Hedena Health
Replied on 09 December 2022
Thank you for taking the time to share your positive experience at the practice with us. It is always lovely to receive positive feedback on the work that we do, we will be sure to share your feedback with the practice team. Best wishes, The Hedena Team
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Review titled Best Practice in Oxford
Rated 5 stars out of 5
by Ann Howard - Posted on 19 December 2022
Always excellent. From the receptionist to the Nurses and Doctors.I like that they will ring and speak to you and see you if needed.I was with my old Doctors from the day I was born and was really worried about changing but I wished I'd done it a few years ago. The whole team are excellent.
Visited December 2022
Review titled Hedena Health
Replied on 21 December 2022
Thank you for your lovely feedback to the practice, it is very much appreciated and we are very happy to hear that you are happy with the services we provide. Thank you for taking the time to send us your comments. Kindest regards, The Hedena Team