Heavitree Practice - Ratings and reviews
Reviews
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Review titled Great receptionists
Rated 5 stars out of 5
by Samantha Watson - Posted on 23 February 2024
I phoned twice today to hasten a prescription. Both times each receptionist was pleasant, courteous and keen to help. I was concerned I would be considered to be wasting time but at no point was I made to feel this. Thank you so much for speaking to me and for being so helpful with my queries.
Visited February 2024
Review titled Heavitree Practice
Replied on 26 February 2024
Dear Samantha Many thanks for taking the time to comment on the service you received from our receptionists. It' great to hear that things went well for you. I have shared your feedback with the Practice team. Kind regards Practice Manager
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Review titled Efficient and caring
Rated 5 stars out of 5
by Sue - Posted on 20 December 2023
I wanted to pass on my thanks for such excellent care and support, whether online (a great service) or in person, the staff at the Surgery are outstanding in their care and efficiency, and very much appreciated.
Visited December 2023
Review titled Heavitree Practice
Replied on 21 December 2023
Dear Sue Thank you so much for taking the time to post this review. Your kind words are very much appreciated, particularly at this busy time of year. I have shared your feedback with the whole team. Kind regards, Practice Manager
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Review titled Really helpful
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
The receptionisust and doctors really listen to your needs. They were very helpful to me las week. Reassuring and helpful with me
Visited April 2023
Review titled Heavitree Practice
Replied on 20 June 2023
Thank you so much for taking the time to comment on our care and service. It is always great to hear that we are meeting our patients' needs. I will ensure that this review is shared with all of the Practice team. Kind regards Practice Manager
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Review titled The reviews don’t lie
Rated 5 stars out of 5
by Aileen - Posted on 22 July 2022
Having recently joined this practice because it had good reviews we are not disappointed. The service we have received has been extremely efficient and welcoming. We are very pleased we chose this practice
Visited July 2022
Review titled Heavitree Practice
Replied on 25 July 2022
Dear Aileen, thank you so much for taking the time to review our service and for your positive feedback. We will share this with the whole Practice team.
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Review titled Patient-centered practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2022
I have been a patient of the practice for the last few years now and the quality of care and information I have received from the GPs, nurses, midwives and also the admin team has been outstanding. All the staff are keen to help and relay information easy to understand, the GPs have gone to the extent to provide me with extra helpful information after my consultations going above and beyond and during consultations they have been understanding and genuinely care. It is easy to get an appointment and speak to someone on the phone, being overall very responsive, especially with the difficulties of the last few years in the pandemic. Brilliant practice and a big thank you to everyone.
Visited May 2022
Review titled Heavitree Practice
Replied on 23 May 2022
Thank you so much for taking the time to comment on the service you have received from The Heavitree Practice, and for your kind words. We work hard to provide the best possible care for all of our patients and it is great to hear that our efforts are appreciated. We will share this feedback with the whole team and it will provide a much needed boost. Thanks again.
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Review titled Fabulous care, and great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2022
Once again the amazing staff helped us today from the first telephone call to reception (helpful, kind, brilliant) to the moment we left the surgery. Kind and caring from start to finish, thank you
Visited April 2022
Review titled Heavitree Practice
Replied on 19 April 2022
Thank you so much for taking the time to comment on the service and care you received from the Practice team. We try very hard to meet our patients' needs and expectations and it's great to know when we succeed. We will share your comments with the GPs and staff. Thanks again.