Heaton Moor Medical Group - Ratings and reviews
Reviews
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Review titled Extremely poor service
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
I have been a patient at this practice for 14 years. It has always not been a great practice but it’s reached an all time low. I can’t speak to anyone via the phone (I’ve waited on and off for 1 1/2 hours today and was cut off twice during the process), if you go in they send you a link to get you out of the building, the telephone appointment slots of 3-4 hours are not practical and not patient friendly enough when you are awaiting results. I went in for blood tests at the weekend and the nurse complained heavily about her workload and how unfair it was that she was on a shift that day and was abrupt with me. Who ever is managing the practice at the moment is doing a terrible job.
Visited April 2024
Review titled Heaton Moor Medical Group
Replied on 26 April 2024
Dear patient, Thank you for your feedback. I am sorry to hear about your experience. I believe our feedback manager has been in touch with you to discuss this further with you. Thank you for bringing this to our attention. Kind regards, Heaton Moor Medical Group
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Review titled Extremely Difficult to get Support for Elderly Mother
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
I requested and booked a medication review phone appointment for my 84yr old mother. I checked the day before that it was going ahead. On the day the dr didn’t know why he was phoning my mother and as my mother gets confused she couldn’t tell him. So he did not ask about her meds or review them. I phoned the surgery and the receptionist incorrectly said that despite them having all the correct Power of Attorney documents they “could not discuss her records”. This is legally incorrect. I have gone through all the required legal process to ensure I can discuss my mother. Also, I have spoken to the receptionists there before about her and so suddenly to be told “You need a letter from your mother” was untrue and very frustrating. Furthermore, there was no apology for their error in not carrying out the medication review. It is extremely difficult to care for an elderly relative with vascular dementia deal and this receptionist at the surgery showed no understanding or compassion whatsoever. A very distressing experience.
Visited February 2024
Heaton Moor Medical Group has not yet replied.
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Review titled Very Disappointed
Rated 5 stars out of 5
by Martyn Dobson-Shaw - Posted on 06 February 2024
I called into reception at this practice to ask if they could advise me and my partner about vaccines for a forthcoming cruise. We hadn’t really thought about themas we are not staying in the countries and only visiting for a short day,until we read a recent article. The receptionist asked me to complete a form she would send by email, which we did, but then got a reply stating that as the holiday was lass than four week to travel date they couldn’t help, if this is the case why didn’t she ask that at the time. I don’t like to complain as I’ve generally had good service here but we only wanted advise and really it’s only just short of four weeks
Visited February 2024
Heaton Moor Medical Group has not yet replied.
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Review titled Listening skills are important
Rated 4 stars out of 5
by hossain - Posted on 30 January 2024
This surgery has always been a good practice. As they have many doctors and it is easy to get appointment. I must say I have just come fresh off the phone having spoken to reception. I think the receptionists can do with some patience & should not speak down to anyone or judge anyone. When I mentioned we are not aware of blood test to be repeated she simply said ‘well you know now!’. When I said the problem going on for 2 months after having 4 appointments and a blood test, she simply offered appointment 2 weeks later. I said it was a bit late, So, she said ‘you should have come earlier’. Then I realised she is not listening at all. Then I mentioned that’s fine if you think this problem can wait another 2 weeks that’s fine. She then quickly said ‘no you decide you are the patient!’ I know I am the patient but even after all explanation you have offered and decided that 2 weeks waiting is fine. We had no call about the blood test results, I was told we did not need a call. But it was to be repeated? How and when would we know? Lastly, I said my calls are recorded and I need your name. she ended the call. Miraculously before the end she offered a link for us to upload the problem. The conversation did not have to go this far if someone can listen and patients should not have to offer excuses and explanation to get a link to upload the problem. Just as the surgery expects courtesy and respect from patients the same should be offered by the surgery. Please listen to your patients and do not speak over them.
Visited January 2024
Heaton Moor Medical Group has not yet replied.
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Review titled Usually great practice, but not today
Rated 3 stars out of 5
by Anonymous - Posted on 28 December 2023
Despite arriving very early waited over 15 mins beyond my appointment time and was just calling reception to find out why (waiting room was too far away to risk leaving) as I had had to come out of work for this appt, when I was called in. The nurse apologised for keeping me waiting which was good. However I was unhappy with what followed thereafter:- 1. She didn't wash her hands before administering the injection 2. She prepared the injection directly on the surface of her desk despite there being a silver dish on the desk - equipment intended for this very purpose. Left things open on her desk. 3.Proceeded to attempt to give me the injection when I stopped her (most concerned at this point about the lack of basic hygiene steps -steps I see every time I have this injection at my usual surgery) and I asked her should she not be using an alcohol sterilising wipe on my arm first? To which she replied - "if you like I can"- to which I said "yes please" as there had been a distinct lack of hygiene control prior to this. I was really cross when I left the surgery to have waited so long for such a unhygienic service with clear disregard for infection control.
Visited December 2023
Heaton Moor Medical Group has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Sarah Corcoran - Posted on 31 December 2023
I became ill over Christmas. I was due to go away on Dec 30 and needed an urgent review. I called the practice at 10.00am on 29th Dec and was asked to attend at 11.00am. I attended was seen quickly, reviewed thoroughly and left with antibiotics 20 minutes later. I was well enough to go away and don’t think I’d have been able to otherwise. Thank you to both the receptionist and the Doctor who made this happen.
Visited December 2023
Review titled Heaton Moor Medical Group
Replied on 26 April 2024
Dear Mrs Corcoran, Thank you very much for your kind feedback. We appreciate you have taken the time to post your review. Kind regards, Heaton Moor Medical Group
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Review titled hanging on for 65 minutes then cut off
Rated 2 stars out of 5
by Anonymous - Posted on 31 August 2023
I telephoned the meds depatment today and was no.10 in the queue, I waited 65 minutes and was number one when an automated voice came on and said the dept was only open from 10 am until 1 pm and to try later and then just cut me off! As it was only 12.50 they should have dealt with my call,think they just knocked off early. Then rang general enquiries (nice lady) no. 5 in queue waited about 20 mins, hopefully sorted but not impressed with meds prescription renewal. Go in it would be quicker although I have mobility issues so not right for me.
Visited August 2023
Heaton Moor Medical Group has not yet replied.
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Review titled Would take less time registering elsewhere
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
Horrific, when calling you get appointments offered for 6 weeks time, nothing sooner. So basically unless you plan ahead you won’t see a doctor at this place until long after you’re better or hospitalised. Now they’re putting all efforts into merging; more patients you can’t and won’t be able to facilitate?!
Visited May 2023
Heaton Moor Medical Group has not yet replied.
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Review titled Awful care
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
Was left without antidepressants cold turkey for several weeks due to a "printing error" after my prescription was approved and supposedly ready to pick up. No one updated me or explained why it happened and there was a complete lack of communication as to what the issue was. Had to call multiple times to follow up and still haven't received my prescription. Absolutely shocking and negligent.
Visited April 2023
Heaton Moor Medical Group has not yet replied.
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Review titled Shocking reception staff
Rated 2 stars out of 5
by Brian Kellett - Posted on 13 January 2023
Rang up 8 am had the misfortune of speaking to a lady who was rude couldn't care less and obviously has no time for anybody. Her entire attitude was absolutely shocking and still couldn't even get a phone appointment its 8 in the morning no way can they be full
Visited January 2023
Heaton Moor Medical Group has not yet replied.