Heaton Medical Centre
2 Lucy Street, Heaton, Bolton, BL1 5PUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Heaton Medical Centre.
Reviews
-
Review titled Advanced Care Practitioners
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2024
I saw the Advanced Care Practitioner on 7th June in regards to a long term problem I have been having (been waiting over a year for a hospital consultant appointment) . I was quite distressed/emotional at the appointment as well as in quite a bit of pain. She was empathetic and really listened. I felt that I was being taken seriously. She also remembered me from previous appointment (months ago) and referenced things we had discussed then and demonstrated that she could see the differences in me due to this flare up. We had a detailed discussion, going through my past treatments and I didn't feel rushed. She showed knowledge around my condition and was extremely supportive. She gave me medication which have really helped with the physical symptoms of my medical issue. She also said she would contact the hospital to expedite my appointment I've been waiting for as she could see the distress that I was in. A week later I was contacted by the hospital consultant team and offered an appointment. I doubt this would have happened without her support. I have now been given a clear treatment plan from the hospital and will be going back to her as my point of contact at the GP. I would 100% recommend that people see the Advanced Care Practitioner's at Heaton Medical Centre if you want to be listened to and taken seriously.
Visited June 2024
Review titled Heaton Medical Centre
Replied on 08 July 2024
Dear Patient Thank for you taking the time to feedback about your recent experience at the practice, I will share your positive experience with the wider team. Regards Practice Manager
-
Review titled Terrible procedure and service
Rated 1 star out of 5
by Dr Dennis Hobson - Posted on 01 May 2024
This is a review of this morning’s experience This new method of seeking advice is not acceptable Finding the form was not easy. Completing took half an hour and the response we are told may take 2 days .Questions were very repetitive. Today I was asked questions about severe diarrhea It is stated that NHS have all details but then asks for name address phone number etc How can we have a medical centre which never has appointments available?
Visited April 2024
Review titled Heaton Medical Centre
Replied on 20 May 2024
Thank you for your feedback, I am sorry you are not happy with the new remote triage that has been introduced at the surgery. If you would like to call the surgery to discuss further we will be more than happy to discuss.