Heaton Medical Centre - Ratings and reviews
Reviews
-
Review titled Terrible procedure and service
Rated 1 star out of 5
by Dr Dennis Hobson - Posted on 01 May 2024
This is a review of this morning’s experience This new method of seeking advice is not acceptable Finding the form was not easy. Completing took half an hour and the response we are told may take 2 days .Questions were very repetitive. Today I was asked questions about severe diarrhea It is stated that NHS have all details but then asks for name address phone number etc How can we have a medical centre which never has appointments available?
Visited April 2024
Heaton Medical Centre has not yet replied.
-
Review titled Very bad service for test results
Rated 3 stars out of 5
by Anonymous - Posted on 02 January 2023
The current appointment system to see or talk to a GP is truly appalling but seems to be the same at most surgeries. However when a patient has had tests and quite rightly wants the results asap, the system in place is completely unacceptable. If the test needs GP discussion with the patient then an appointment should be provided, not the patient joining the queue the following day in the hope they can speak to someone. This is wrong and uncaring when people are worried about their results. Getting through is immensely stressful and often results in no appointments available. Please look at this with some urgency and have a thought for patients as all my family and friends have never had this problem at their GP surgery.
Visited December 2022
Heaton Medical Centre has not yet replied.
-
Review titled Disgusting service
Rated 1 star out of 5
by Sharon morrison - Posted on 17 June 2023
186 times I called in 17 min could not get through. Finally I did all appointments with GPS gone. Given a very short notice appointment of 20 mins with a federation nurse as very desperate for help. The receptionist was hostile towards me as she could not find me on her list even shouted out well are you a patient here. She kind of blamed me for not being on her list I her words I am running 2 surgerys here you know. I then waited 60 mins to see the nurse. Whom said would send me for an urgent scan. Thank you The week after the hospital called to book me in for a consultation not a urgent scan the wait was another 10 weeks she said no it's not down as urgent. The surgery then sent for me for an over 40s check up. 9 yrs 5 mths to late as I am approaching 50. The wait again 25 mins the surgery was empty. I went to a lovely receptionist this time whom said oh have you not been told the nurse who your appointment is with isn't in today. Oh I have checked in and been sat there for 25 mins on my day off! So I'm sorry but there are a lot of staff that work at the surgery you can not see a doctor if you work you can not get through. The service is very poor. Very I do not recommended this surgery
Visited December 2022
Heaton Medical Centre has not yet replied.
-
Review titled Full mot
Rated 5 stars out of 5
by Tessa collier - Posted on 18 October 2022
Went in to the doctors today and saw a practice nurse she went above and beyond to help me with my queries and questions about things and gave me a full mot I left feeling like I had all the answers I needed and feeling happy because of the nurse that saw me she’s absolutely lovely
Visited October 2022
Review titled Heaton Medical Centre
Replied on 28 October 2022
Dear Tessa, Thank you very much for your recent feedback. We really appreciate you taking the time to leave your review . I will pass your feedback onto the nurse that you saw. Thank you again, Heaton Medical Centre
-
Review titled Poor standard of care
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2022
Shocking standard of care from this surgery. Phone appointment booking system is a lottery and online booking system is ineffective. I am diabetic and have not been feeling well. Could not make an appointment with a GP and was seen by a paramedic who was going to have a prescription authorised by the GP. Two weeks later and still waiting to hear back. GP's are hiding behind COVID excuses. Open your doors and do your jobs or someone is going to die on your watch!
Visited September 2022
Review titled Heaton Medical Centre
Replied on 26 September 2022
Hi, Thank you for your comments we do value patient feedback and we apologise that you have had a poor experience. Please contact the surgery to discuss further to allow us to explain the options available to contact the surgery. Thank you, Heaton Medical Centre.
-
Review titled Frustrating and annoying
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2022
I have an acid problem and recently it got worse so doubled up on a couple of days as I was told in the past by gp ok to do so .filled my repeat note but asked for more tablets as I am going on holiday shortly and didn't want to run out of tabs the medical centre rang to say I was being reviewed and would get a phone call. But didn't tell me that I wouldn't have any medication at all which resulted in me having severe acid for two weeks got my phone call when I complained was told sorry but move on it's not our fault it's the government's???and guess what the doctor advised make a phone appointment for four weeks time as my tablets are twenty eight that's just in time to run out so now left to worry no attempt to reassure me no bedside manner abruptness uncaring and bad attitude don't feel like I want to ring but as it's almost impossible to get though probably doesn't matter anyway makes you wonder how many old people worse than me in the Heaton area are suffering if they don't like the job leave won't matter much to residents as you can't get see anybody for a month and when you do it's a phone call
Visited August 2022
Review titled Heaton Medical Centre
Replied on 17 August 2022
Hi I am sorry that you have had a such a negative experience around your prescription. If you would like to contact the surgery to discuss this further please do not hesitate to contact the practice, as we do value patient feedback. Thank you Heaton Medical Centre