Heathway Medical Centre
Broad Street Resource Centre, Morland Road, Dagenham, Essex, RM10 9HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service and Best Practice in my experience
Rated 5 stars out of 5
by JACQUELINE WILLCOCKS - Posted on 20 March 2025
J have just joined this practice and have been seen by Physiotherapist and the GP within 48 hours. I can't believe how well run and helpful the staff are this includes the reception desk and your reception manager has gone out of his way to support and help me without any hesitation as a new patient without arrogance and pre conceived idea like my old GP which was really disastrous
Visited March 2025
Review titled Heathway Medical Centre
Replied on 20 March 2025
Dear Jacqueline Willcocks, Thank you for your wonderful review and for sharing your positive experience as a new patient at our practice. We are delighted to hear that you received timely care from both our Physiotherapist and GP and that our reception team, including our Reception Manager, has been so supportive and welcoming. We strive to provide a high standard of patient care, and it’s heartening to know that you’ve found our team to be helpful, professional, and approachable. Your feedback means a lot to us, and we look forward to continuing to support your healthcare needs. Best wishes, Heathway Medical Centre
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Review titled Excellent
Rated 5 stars out of 5
by Rakesh Kumar Silliara - Posted on 28 February 2025
For many years I have been looked after by my Doctor on Thursday.I wish all the doctors could be so kind and caring and understanding. Always polite. I always insist and wait to be see Dr. On Thursday only. And since , reception Manager joined the surgery. It is so smooth. He does not make us wait, immediate attention,very polite, very professional approach always helpful. I hope he does not leave this surgery. That is why I have not changed the surgery. 5*
Visited February 2025
Review titled Heathway Medical Centre
Replied on 20 March 2025
Dear Rakesh Kumar Silliara, Thank you for your kind words and for taking the time to share your experience. We are truly grateful for your loyalty to our practice and delighted to hear that you feel well cared for by your doctor and our reception team. It’s wonderful to know that their kindness, professionalism, and dedication have made a positive impact on your experience with us. Your appreciation means a lot to our team, and we will be sure to pass on your lovely feedback. We remain committed to providing the best possible care and support to all our patients. Best wishes, Heathway Medical Centre
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Review titled Bad
Rated 1 star out of 5
by Girmante - Posted on 25 July 2024
I call them for emergency, told them That I’m bleeding so bad, my period is over month, belly pain, back pain, and month of bleeding and is fresh blood. Even feel so dizzy, because loosing lot of blood. And they give me appointment after two weeks.. women to I speak two times by asking for help was so rude and cold.. will go private and if there is problem, than really not gona leave this behind.. that’s not normal, that’s really bad service at Dagenham broadway practice.. i paying lot off money for this service and can’t get any help, i didn’t go to gp many times in my life at all and paying services, and they like this… that’s bad… that’s really bad .. will delete myself from this practice!!!!
Visited July 2024
Review titled Heathway Medical Centre
Replied on 30 July 2024
Dear Girmante, I'm very sorry to hear about your distressing experience. However, there seems to be some confusion as we could not find any records matching the details you provided. It's possible this review might be intended for another practice (we are sharing the same building with another practice). We do not have any registered patients with your name and have no record of the situation you described. We are deeply concerned about your situation and want to ensure you receive assistance. Could you please email me directly at heathwaymedicalcentre@nhs.net with the subject line "F.A.O. Practice Manager"? This will allow us to discuss the matter further and provide the necessary support. Thank you for bringing this to our attention. We are here to help. Kind regards, Practice Manager Heathway Medical Centre
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Review titled The worse
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
Just now called the Heathway Medical Centre, my husband is been very sick, they said that are going to call me back, they didn’t. And a receptionist, because I don’t think so she is a human being was very rude and very disrespectful. Just to let her know that when we call them we do because we need the service. Considering that how many people are suffering from some one like her. Just want to say her, Shame on you. Very very disappointed .
Visited February 2024
Review titled Heathway Medical Centre
Replied on 27 February 2024
Dear Anonymous, I'm truly sorry to hear about your recent experience at Heathway Medical Centre. It's clear we didn't meet the standard of care and respect you deserve. The issues you've raised, especially regarding communication and staff behavior, are concerning and not reflective of our values. Please send me more details via email at heathwaymedicalcentre@nhs.net with the subject FAO Practice Manager. So I can investigate it further and take steps to prevent such incidents. Your insights are invaluable for our improvement. Thank you for sharing your concerns. Practice Manager P. Butkus
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Review titled Quality Practice
Rated 5 stars out of 5
by Ray Lovell - Posted on 28 June 2023
Such wonderful people very caring treat you with respect and care you are put at ease from the moment you arrive so caring
Visited June 2023
Review titled Heathway Medical Centre
Replied on 20 March 2025
Dear Ray, Thank you so much for your kind words and for taking the time to leave this wonderful review. We are delighted to hear that you felt respected, cared for, and at ease during your visit. Our team is dedicated to providing compassionate and high-quality care, and it means a lot to us to know that this was your experience. Your feedback is truly appreciated, and we look forward to continuing to provide you with the best possible care. Best wishes, Heathway Medical Centre
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Review titled Great receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
The receptionists at the Heathway Medical Centre have always been extremely helpful and understanding, especially when assisting me in dealing with my dad's medical issues.
Visited June 2023
Review titled Heathway Medical Centre
Replied on 20 March 2025
Dear Patient, Thank you for your kind review and for sharing your positive experience with our reception team at Heathway Medical Centre. We are delighted to hear that they have been helpful and understanding, especially in supporting you with your dad’s medical needs. Providing compassionate and efficient care to our patients and their families is our priority, and your feedback means a lot to us. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Best wishes, Heathway Medical Centre