Heathview Medical Practice
Caledonian, Tamworth, Staffordshire, B77 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pleasant Practioner
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2025
Medication Review. Listened to what I had to say. Pleasant and helpful. Did not force the issue of giving up smoking
Visited January 2025
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dear Patient, Thank you for your kind feedback! We're glad to hear you felt heard and supported during your medication review. Your comfort and well-being are our top priorities. kind regards Operational Manager
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Review titled Prostate examination
Rated 5 stars out of 5
by john jephcott - Posted on 20 January 2025
The PA was extremely expert in his analysis, answered a series of questions, put me at ease and carried out the examination quickly.
Visited January 2025
Review titled Heathview Medical Practice
Replied on 29 January 2025
Dear Mr Jephcott, Thank you for your great feedback! We're so pleased to hear that the PA was able to put you at ease and handle everything efficiently. It’s wonderful to know you felt well taken care of! kind regards Operational Manager
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Review titled Satisfactory Consultation
Rated 5 stars out of 5
by John Lander - Posted on 10 January 2025
The appointment was made by the practice, after an eConsult submission. The PA listened carefully to me describe the problem and my symptoms. He then explained his diagnosis and the next steps to confirm this and what can be done to address the issue. He explained everything clearly and has a very personable manner.
Visited January 2025
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dear Mr Lander, Thank you for your feedback! We’re thrilled to hear that your appointment went smoothly and that the PA was attentive, clear, and approachable. It’s great to know you felt well-informed about your diagnosis and next steps. We appreciate your kind words! kind regards Operational Manager
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Review titled Once past appts... fine
Rated 4 stars out of 5
by Ian - Posted on 05 December 2024
Very very difficult to get to see a doctor, but once you get an appt, the team are very good. Appointment system is woeful. Lines open and within 5 minutes, the voice system changes and you won't get an appointment. The Doctor I saw today though was a breath of fresh air. Very pleasant and was concerned with my health issue. Very pleased with this part of my experience today.
Visited December 2024
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dear Ian, Thank you for your feedback. We’re glad to hear you had a positive experience with the doctor and felt well cared for. We also understand your frustration with the appointment system, we now have eConsult available, head to the website and fill in a simple form and we will get back to you within 24 hours or sooner. Your comments are valuable as we continue to improve our services. kind regards Operational Manager
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Review titled Efficient service
Rated 5 stars out of 5
by Emma Smart - Posted on 18 December 2024
Used this system for the first time today. Raised a case at 11.30am and received a phone call by 4pm. Very pleased. Would use again and recommend
Visited December 2024
Review titled Heathview Medical Practice
Replied on 17 January 2025
Dear Ms Smart Thank you for sharing your experience! We're so glad to hear you were pleased with the quick response. We appreciate your recommendation and look forward to assisting you again in the future! kind regards Operational Manager
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Review titled Getting worse by the week!!!
Rated 3 stars out of 5
by Anonymous - Posted on 28 November 2024
Unable to get through to any of the practices by phone and then you get to see a PA who hasn’t got a clue!!!
Visited November 2024
Review titled Heathview Medical Practice
Replied on 29 November 2024
Dear Patient, we are sorry you have struggled to get through to us,we have been experinecing technical issues with the phonelines this week. Did you know we now offer e-consult? This is a quick online form you can fill in to get help, advice and appointments without having to call or come to the practice. https://heathviewmedicalpractice.webgp.com/ Kind regards Operational Manager
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Review titled Friendly staff and lovely dr
Rated 4 stars out of 5
by hayley blackford - Posted on 07 November 2024
Rang for an appointment and actually got one , staff reception really helpful and dr was lovely very thorough
Visited November 2024
Review titled Heathview Medical Practice
Replied on 15 November 2024
Dear Hayley Thank you for sharing your experience! We're so pleased to hear that you were able to get an appointment quickly and that our reception staff were helpful. It’s great to know the doctor was thorough and provided excellent care. We appreciate your feedback! Kind regards Operational Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Rose colson - Posted on 22 November 2024
Seen in practice following a detailed telephone call the previous day! Was extremely helpful, explaining everything and answering any questions I had. Really appreciate all the support and guidance given and promt action so far. Thank you.
Visited November 2024
Review titled Heathview Medical Practice
Replied on 29 November 2024
Dear R Colson, Thank you for your kind words! I'm so glad the telephone call was helpful and that you felt supported throughout the process. It's great to hear that all your questions were addressed and that prompt action has been taken. We're always here to assist you with any further guidance you need. Kind regards Operational Manager
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Review titled Identity Fraud?
Rated 1 star out of 5
by Angela B - Posted on 15 November 2024
I am a female living in London. I initially received a phone messages informing “someone” of the need to provide information to complete patient registration at your practice. A link was provided which I ignored due to concerns about identity fraud. A subsequent message confirmed that the individual had successfully completed registration. I don’t know the person concerned and waited over 30 minutes in your telephone queue trying to resolve this issue. I generally do not trust call back promises. My call was eventually answered by a lovely receptionist who hopefully resolved the matter by removing my contact details from the person’s file.
Visited November 2024
Review titled Heathview Medical Practice
Replied on 15 November 2024
Dear Angela, Thank you for bringing this to our attention, we will indeed investigate this thoroughly and action accordingly. I am sorry if this has caused any inconvenience or un-due worry. Kind regards Operational Manager
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Review titled Good practise
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
Phone call with doctor was on time, very positive results from doctor. She was very professional and helpful.
Visited November 2024
Review titled Heathview Medical Practice
Replied on 15 November 2024
Dear Patient, Thank you for your positive feedback! We're glad to hear that your phone consultation went well and that the doctor was professional and helpful. We appreciate you taking the time to share your experience. kind regards Operational Manager