Heart of Bath
45 Upper Oldfield Park, Bath, Avon, BA2 3HTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Heart of Bath.
Reviews
-
Review titled Impressed
Rated 4 stars out of 5
by Anna - Posted on 29 March 2024
I was confused about the triage system, so I left feedback. The practice contacted me right away and reassured me. I now understand why they had to introduce this system. I had no idea there are so many missed appointments. People should be valuing the NHS, not taking it for granted. I am embracing the new system and I encourage others to do so. It seems to be the only way forward unfortunately.
Visited March 2024
Review titled Heart of Bath
Replied on 04 April 2024
Hi Anna Thank you so much for such a positive review regarding our new patient triage system, and embracing the change. We will pass your feedback to all staff members. With thanks
-
Review titled The receptionist was rude & not pleasant
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I rang the practice on behalf of my daughter as she was upset. I waited an hour to be handed over to a rather officious women who called me agressive. It was actually her who was being short with me. It was a ver unpleasant experience & has made me want to change surgeries as it has happened before. I think it may have been the same person. It’s not called for when you are phoning for help.
Visited January 2024
Review titled Heart of Bath
Replied on 24 January 2024
Thank you for your review, we are sorry to hear that you have experienced this with Heart of Bath. If you wish to discuss this further, please do not hesitate to email our Practice Manager, bswicb.heartofbath@nhs.net
-
Review titled Inadequate care
by Anonymous - Posted on 10 May 2025
On-going mental health issues have been not been properly dealt with so that still waiting after over 2 years. Promised treatments not delivered. Administration (e.g. failure to action appointments) causing additional stress/anxiety. No Dr has demonstrated any real efficacy. Referred to outside agencies for support as stop-gaps. Told funding was never approved and only way to get treatment was to be sectioned. Callous service which is ultimately contributing to and exacerbating serous mental illness/es and conditions (diagnosed by Psychiatrist. A diagnosis without treatment and no sense of responsibility on part of the surgery for that treatment delivery is worse than useless/pointless - it is cruel and reinforces despair. There have been kind and more pro-active staff members and most individual staff 'in the moment' have responded with the right words. But that is mere rhetoric. It is a form of discrimination as medical staff would not be likely to treat someone with a diagnosed physical injury in the same way. More could be added but I gravely doubt these words will make any difference.
Visited November 2023
Review titled Heart of Bath
Replied on 14 May 2025
Thank you for taking the time to write a review. If you aren't happy with your care at Heart of Bath, please can you email your compliant to the Practice Manager bswicb.heartofbath@nhs.net We can also book you an appointment with your registered GP to facilitate your issues. Thanks Heart of Bath
-
Review titled Not a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2023
This practice has recently closed its car park completely to all patients, including disabled. It appears that the convenience of staff (who now use the car park) trumps patients who cannot.
Visited October 2023
Review titled Heart of Bath
Replied on 04 October 2023
Thank you for leaving feedback regarding the parking at Oldfield Surgery. Unfortunately the parking situation around Oldfield Park is out of the Surgeries hands, this is a council decision. We have had to use our car park for staff use, otherwise we would have no staff to man the Surgery, as most staff live outside of Bath. There is parking behind the surgery by the school which is for two hours and not permit restricted. Disable patients which have a blue badge are not restricted where they park on the road. With thanks
-
Review titled Positive experience every time
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
Stood behind a patient that was very rude to receptionist at the time of my visit . The receptionist done a great job of remaining professional. The Surgery covers a large area and is always busy and the staff are doing their best . Plenty of parking behind the surgery
Visited August 2023
Review titled Heart of Bath
Replied on 30 October 2023
Thank you so much for your positive review with supporting the staff at Heart of Bath. It's much appreciated. with thanks