Heacham Group Practice - Ratings and reviews
Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Christina Ford - Posted on 01 February 2024
I rang in the morning to ask if it would be possible to have an appointment in the afternoon as I was expecting a call from Australia because a relative was going to have urgent surgery. The surgery made an appointment with a doctor for that afternoon. I am very grateful for their help and assistance. Thank you.
Visited February 2024
Review titled Heacham Group Practice
Replied on 05 February 2024
Dear Christina, Thank you for taking the time to leave a review. We are pleased that our service met your needs. Kind regards Steve Lloyd Business Development Manager
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Review titled Reliable and friendly service.
Rated 5 stars out of 5
by David Sawyer - Posted on 07 December 2023
Twice this week a member of my family had cause to contact the Heacham Group Practice, firstly as a not so serious condition and later in the week for a more serious, unrelated problem. On both occasions she was seen and treated on the day of contact. Very impressed with both medical and reception staff.
Visited December 2023
Review titled Heacham Group Practice
Replied on 07 December 2023
Dear David, Thank you for taking the time to provide a review. We are really pleased that your family member was treated in a timely manner. Thank you for your kind words. Your feedback will be shared with the team. Steve Lloyd Business Development Manager
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Review titled Immediate response
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2023
I was very impressed with the response an elderly and obviously distressed lady received who walked in this morning to Heacham reception at 9.00 with no appointment. As she had walked through the pouring rain and complained of serious leg pain. She was asked to take a seat and the NP would see her in about 20 minutes. In fact she was seen in less than 2 minutes.
Visited July 2023
Heacham Group Practice has not yet replied.
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Review titled service up and beyond
Rated 5 stars out of 5
by christopher scotney - Posted on 27 April 2023
I would like to say a huge thank you to Heachem surgery for prompt and excellent consultation today for seeing me today with a worrying problem
Visited April 2023
Heacham Group Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2023
Unfortunately we had to contact the surgery this morning as my husband was unwell over the weekend. We used the online form which was promptly acknowledged and very soon after we were called a and offered an appointment 45 minutes later. We were seen by the nurse practitioner who was thorougher and informative and listened to our concerns. A prescription was issued which I picked up later that morning. Excellent, courteous service. Thank you.
Visited February 2023
Heacham Group Practice has not yet replied.
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Review titled Getting back to before covid
Rated 4 stars out of 5
by Kathleen Brotherhood - Posted on 24 January 2023
I've had issues with practice during past 2.5 years. I felt I wasn't being listened to. However I rang asking for a telephone consultation, but was asked to go in. Very quickly it was decided I needed to go to a&e. As it would be quicker my husband took me. I can only thank practice nurse and Dr for their fast response.
Visited January 2023
Heacham Group Practice has not yet replied.
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Review titled End of life referral to GP
Rated 1 star out of 5
by Anonymous - Posted on 12 January 2023
The Doctoe appeared unaware of the reason for the appointment , despite the fact the surgery had requested that we attend, having received referals by the District Nurse,the Hospice and oncology. Patient's ame shouted out by the Dr who didn't look round to see I was making my way. Name repeated grumpily. No apology for keeping us waiting. When advised what we were expecting from the appointment ( respect form, review of medication; donating the body for clinical research) s/he began to flick through the desktop and the Consultant's letter I had provided. The whole consult was hurried. I was advised to make notes of any questions and not to interrupt or she would lose her place. Robotic response to our request the body be donated to clinical research. It was big for us but she said it happens all the time and that she had pinged her secretary to complete the form. Stated that she had kept the case under constant review which I did not believe. Looked at her watch pointedly. Finally said she was sorry this was happening to us, but appeared more concerned that the wheelchair did not scratch the skirting boards. S/he offered us direct access to him/ her for the future, simply by contacting the receptionist. Tried to do this the following day- got a different Dr
Visited January 2023
Heacham Group Practice has not yet replied.
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Review titled Poor performance
Rated 1 star out of 5
by Anonymous - Posted on 04 August 2022
Had blood test 6 weeks ago after a telephone consultaion, no contact from surgery after 4 weeks so rang to find out results, told by receptionist that results were ok but when i enquired about a specific test result was told she was not qualified to explain the result. I asked for an appointment to see my nominated doctor, who luckily was the duty doctor and was told they would ring back with an appointment. No call back until surgery was closed and by a different doctor who left an answer phone message, immediately returned call only to hold on for over 17 minutes with no answer. Where do you go from here absolutely disgraceful no wonder A&E are busy.
Visited August 2022
Heacham Group Practice has not yet replied.
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Review titled Great Doctor
Rated 5 stars out of 5
by Malcolm Diggins - Posted on 14 June 2022
Unfortunately it says I cannot mention names but I had an appointment yesterday at noon. I was made to feel at ease from the very first moment I was called in by my Christian name. I felt throughout the appointment the doctor was kind and reassuring throughout the whole time. So I came away a very happy patient.
Visited June 2022
Heacham Group Practice has not yet replied.
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Review titled A bit of balance
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2022
Called practice at 08:27 Monday am. 90 second wait. Tel. appt made with GP. Call from GP 09:35. Appt. made for ECG & bloods with nurse at 09:45. Seen by nurse, ECG & bloods done. GP came in to examine after. Plan made for review after further tests off site. Back home at 10:10. Direct cost to me £0. If this can be bettered anywhere in the world I would like to know where and at what cost. Don’t knock it.
Visited June 2022
Heacham Group Practice has not yet replied.