Haxby Group Scarborough - Ratings and reviews
Reviews
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Review titled Great GP Staff
Rated 5 stars out of 5
by Ms Louise J Jones - Posted on 20 October 2023
Thankyou for the phonecalls text support , you have given me whilst I was experiencing symptoms of a torn jaw muscle , anxiety , depression , heartrate I feel 90% healed with jaw now thankyou
Visited October 2023
Review titled Haxby Group Scarborough
Replied on 23 October 2023
Dear Ms Jones, Thank you for taking your time to leave your positive feedback about your recent experience with the practice. We greatly appreciate this and will share your compliments with the practice staff. Kind Regards Piotr Patient Experience Team
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Review titled Good Practice
Rated 4 stars out of 5
by Julia S - Posted on 10 August 2023
I felt the need to give a good review about this surgery. On the last three occasions I have needed this service within the last year, I have always been able to speak to the receptionist without waiting too long in a queue and they are always polite and efficient. A follow up triage phone call has usually been no more than one hour later and if required have been given an appointment that same day. I have found the doctors very thorough and didn’t feel rushed given a plan of action that will help my health issues. Even better now that I can receive a text message regarding test results and any further action. In the last 2 years the surgery seems to have improved in all areas. I think the staff deserve some recognition for all their hard work.
Visited August 2023
Review titled Haxby Group Scarborough
Replied on 15 August 2023
Dear Julia, I would like to thank you for sharing your positive feedback. We greatly appreciate your time taken to write your review and we will be sharing it with the staff in the practice. Kind Regards Piotr Patient Experience Team
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Review titled Lack of care
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
Had an appointment 4/7/23 and was given a follow up appointment for 7/7/23. Arrived on time for my appointment to be told it was a mistake, it was a phone call not a face to face appointment and someone would call that day. On the NHS app it said 4.20 pm but nobody called. The lack of care at this surgery is appalling. As this is Friday I will now have to wait until Monday to get any answers.
Visited July 2023
Review titled Haxby Group Scarborough
Replied on 10 July 2023
Thank you for providing your comments on your recent experience with us. I am sorry to hear about your issues and we would be happy to assist you with these concerns. If you wish for us to assist you with them then please email us at hnyicb-ny.haxbypatientexperience@nhs.net. Kind Regards Piotr Patient Experience Team
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Review titled Missed appointments
Rated 1 star out of 5
by David Bell - Posted on 20 April 2023
Been waiting 7 weeks for a routine appointment but in the meantime for the last two weeks suffering with pain in my left side and lower back, need advise about what painkillers are suitable as l am on some regular meds that react lberprofen ect. Did the online thing and got a text saying telephone appointment Tuesday afternoon. On my app it gave a time of 13.20 to 13.40checked my mobile at 1 15 and realised l had two missed calls at 10.58 from doctors surgery so waited until 2.00 then rang them to be told l would be getting a call sometime that afternoon. No call but now showing a missed appointment on my record due to calling in the morning instead of the afternoon apparently its my fault for not answering the phone. I was home from 11.15 for the rest of the day mobile and landlines both show missed calls just before 11 am.
Visited April 2023
Haxby Group Scarborough has not yet replied.
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Review titled Appointments not available at all!!
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I have now been waiting nearly 3 months to get an appointment as I am meant to have regular monthly appointments due to my condition. Suffering with extreme pain and tried to get an urgent appointment only to be told that I am only going to get a regular routine appointment. I am seriously considering making a formal complaint to the NHS regarding this as my condition worsening means I have to be seen as soon as possible. I struggle to walk now and still can’t be seen at all. Ridiculous!!
Visited March 2023
Review titled Haxby Group Scarborough
Replied on 16 May 2023
Dear patient Thank you for your feedback. If you would like to provide some further details, I would be more than happy to investigate this for you. Please contact me on hnyicb-ny.haxbypatientexperience@nhs.net Many Thanks Hayley Brooksbank Patient Experience Administrator
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Review titled How long is a piece of string?
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2023
Contacted them 02/03 and my reply was I needed an appointment and had to wait for one to become available, it's been 3 weeks! It seems I could be waiting 1 day or 1 year for an appointment! I never had a problem before my practice merged into this I don't even know what doctors practice out of there. There's no personalisation....sad times.
Visited March 2023
Review titled Haxby Group Scarborough
Replied on 20 March 2023
Thank you for leaving your feedback. We are sorry that you have felt you have had a negative experience. If you would like to discuss your situation please contact us on the email address below and we can look into the matter further: Hnyicb-ny.haxbypatientexperience@nhs.net
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Review titled Long waiting times
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
After being kept waiting for over 9 week for an appointment I did finally get to see a doctor.What I can’t understand is why it takes such a long time? I also was kept waiting for 3 months for a simple injection for tennis elbow Why
Visited March 2023
Review titled Haxby Group Scarborough
Replied on 24 April 2023
Dear patient Thank you for your feedback. if you would like to discuss this further please could you contact me on hynicb-ny.haxbypatientexperience@nhs.net I will be happy to look into this for you. Regards Hayley Brooksbank Patient Experience Adminsitrator
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Review titled Disgusted
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
How many people are going to be overlooked before this GP surgery is taken in hand. I have never abused the services offered by a gp, but having reached the age of 67 I find myself housebound. I've tried requesting on 3 separate occasions a GP visit and each time I'm fobbed off with a diagnosis from miles away. (No video link) I've tried explaining everything & that something is wrong, but no one is listening. The last time I didn't even get past the receptionist, just accused I'm not housebound. I'm reaching the end of my patience. What do we do as patients when our requests are ignored?
Visited January 2023
Review titled Haxby Group Scarborough
Replied on 06 February 2023
Good morning Thank you for leaving your feedback. I'm sorry that you have felt you have had a negative experience. If you would like to pass me your details and I will investigate this for you. Hnyicb-ny.haxbypatientexperience@nhs.net
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Review titled Poor practice
Rated 1 star out of 5
by Mr Clive Brion - Posted on 12 March 2023
10 March 2023 I have been kept waiting for nigh on a month for 24hour 7days a week headaches which never go away and all I want is a doctor to diagnose my problem. This may seem harsh but your advertising for new patient yet it seems you can't handle those you already have. I also accept you are very busy and possibly short of doctors but this doesn't solve my problem , every time I ask why the long wait I receive the same response ie the clinician has reviewed your problem and you will just have to wait until an appointment is available. How long is this liable to be? I do apologise for being so vociferous but I'm at my wits end with these headaches I beg you please help me?
Visited January 2023
Review titled Haxby Group Scarborough
Replied on 20 March 2023
Dear Mr Brion. Thank you for leaving your feedback. We have responded to you by letter. Best wishes Haxby Scarborough
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Review titled Worst practice
Rated 1 star out of 5
by Malcolm Taylor - Posted on 15 December 2022
This is worst experience I have ever had with a doctor surgery. When you ask for a appointment you get a email telling you to wait 4 weeks and if you contact them you are lied to about there being no appointments, I phoned 111 and got a consultation within 2 hrs after being told there were none for that day or the next. I don’t visit doctors often but when I do it’s needed. I have a symptom that I’ve had for 2 months, I have received two separate prescriptions that didn’t clear symptom so I contacted surgery again to be told I would get appointment in next four weeks, I contacted surgery again and appointment was reduced to one week. If the doctor had done the job right in the first place I wouldn’t be going back, but, because they didn’t I now have to suffer for another week or may be two until it suits them to sort out problem.
Visited December 2022
Review titled Haxby Group Scarborough
Replied on 02 February 2023
Many thanks for leaving a review if you would like to discuss this further please email your details to hnyicb-ny.haxbypatientexperience@nhs.net Thank you