Haxby Group Practice
Haxby & Wigginton Health Centre, The Village, Wigginton, York, YO32 2LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor practice again.
Rated 1 star out of 5
by kevin Jonathan wilson - Posted on 18 June 2024
As a Type 1 diabetic it's essential to be able to put repeat scripts in, unfortunately this place has trouble doing it, I've tried since yesterday to order a prescription but the surgery wishes to review it, the device lasts 14 days and is prescribed by the hospital, surgery just needs to issue it
Visited June 2023
Review titled Haxby Group Practice
Replied on 24 June 2024
Dear Mr Wilson Thank you for leaving your review on the 18th June expressing your dissatisfaction with our repeat prescription process. I can see that you requested your diabetic repeat prescriptions on the 17th June and this was actioned within 24 hours of receiving your request. Re-authorisation of your medication may be required as part of our monitoring protocol for your repeat medications for safety reasons and this extends to all our patients. For this reason, we please ask that you allow us at least 7 working days before you run out of your prescriptions so we have sufficient time in case a re-authorisation may be required and in your case I can see you get your items on a monthly script. Kind Regards Piotr Patient Experience Team
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Review titled Poor Service
Rated 2 stars out of 5
by Simon - Posted on 04 June 2023
I have been trying to book an appointment for nearly a month to have blood samples taken for my 3 monthly diabetes check and a serum check and have not received a call back. I have made two calls to the surgery to try and make an appointment and was told I would be contacted back on both occasions but nothing no call backs no messages left. Tried to make another call 20 mins on hold yet I was number 1 in the queue! had to cancel the call to get back to work. Think I am going to change practices as the service from Haxby Group is terrible. I would not recommend to anyone
Visited May 2023
Review titled Haxby Group Practice
Replied on 07 June 2023
Thank you for your feedback. If you wish for us to look into your concerns, then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to help. Kind Regards Piotr Patient Experience Team
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Review titled Terrible Service
Rated 1 star out of 5
by David & Linda Powell - Posted on 04 June 2023
3rd May 2023 attended Forge surgery to pick up prescription and make an appointment for my husband. i followed an elderly gentleman with very bad mobility who enquired about an appointment for blood taking. He was told he would "have to go to Monks Cross as they did not do blood taking anymore". He asked if there was a bus service, her answer was " I do not know." So unhelpful. I decided, i would take him when I got seen to. i recieved my prescription (great service now). Then asked to book my husband in for his annual well man clinic. I was told "You now have to book in at Nimbus" They do not do any of them anymore here. I asked, where abouts Nimbus was. Her answer was Acomb. end of conversation. i went to find the elderly gentleman, but i had missed him. I felt so sad we treat our elderly so badly. I found the telephone number if Nimbus and phoned recieved an appointment yesterday 4th June 2023 3.30pm & 4pm for me as i was due one also. Arrived at Nimbus to be told my husband needs to have his at the GP's as he is over 75yrs old. i went in for mine to be told "Oh I cannot do yours also, as you are on beta blockers" Three weeks and all that organisation to go there. wasted a whole afternoon and now back to square one. if we phone the practice to make an appointment, you recieve a generic msg saying you will recieve an appointment within 6-8 weeks. Have paid 50 yrs x 2 contributions into our health service is unacceptable and the worst service we have ever had in our lives.
Visited May 2023
Review titled Haxby Group Practice
Replied on 07 June 2023
Dear Mr and Mrs Powell, Thank you for your feedback regarding our service. Please could you email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist you with your concerns. Kind Regards Piotr Patient Experience Team
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Review titled Dreadful
Rated 1 star out of 5
by Chris - Posted on 04 May 2023
Dreadful. My usual, supportive, doctors have both left. Have to wait at least 45 minutes on the phone, so forced to use an (adequate) online booking system. However, it then takes days to hear back, and only then by text. Been waiting since Christmas (4 months now) for a consultation regarding uncomfortable digestive symptoms, and had to self-diagnose and treat online, (rightly or wrongly.) Unless it’s life threatening, it seems you will only ever receive telephone contact. When I felt a lump in my throat, was asked to photograph it. Impossible! Never heard back when I stated this. My family and I do not feel adequately supported by this surgery at all, and it would seem that many other reviews agree. I hope they will listen to their patients, and start to improve things drastically.
Visited May 2023
Review titled Haxby Group Practice
Replied on 05 May 2023
I would like to thank you for your feedback about your experience with us. I am sorry that you feel dissatisfied with your recent experience, and I can assure you that we are looking into your concerns and will respond in due course. Kind Regards Piotr Patient Experience Team