Haxby Group Practice - Ratings and reviews
Reviews
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Review titled Terrible Service
Rated 1 star out of 5
by David & Linda Powell - Posted on 04 June 2023
3rd May 2023 attended Forge surgery to pick up prescription and make an appointment for my husband. i followed an elderly gentleman with very bad mobility who enquired about an appointment for blood taking. He was told he would "have to go to Monks Cross as they did not do blood taking anymore". He asked if there was a bus service, her answer was " I do not know." So unhelpful. I decided, i would take him when I got seen to. i recieved my prescription (great service now). Then asked to book my husband in for his annual well man clinic. I was told "You now have to book in at Nimbus" They do not do any of them anymore here. I asked, where abouts Nimbus was. Her answer was Acomb. end of conversation. i went to find the elderly gentleman, but i had missed him. I felt so sad we treat our elderly so badly. I found the telephone number if Nimbus and phoned recieved an appointment yesterday 4th June 2023 3.30pm & 4pm for me as i was due one also. Arrived at Nimbus to be told my husband needs to have his at the GP's as he is over 75yrs old. i went in for mine to be told "Oh I cannot do yours also, as you are on beta blockers" Three weeks and all that organisation to go there. wasted a whole afternoon and now back to square one. if we phone the practice to make an appointment, you recieve a generic msg saying you will recieve an appointment within 6-8 weeks. Have paid 50 yrs x 2 contributions into our health service is unacceptable and the worst service we have ever had in our lives.
Visited May 2023
Review titled Haxby Group Practice
Replied on 07 June 2023
Dear Mr and Mrs Powell, Thank you for your feedback regarding our service. Please could you email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist you with your concerns. Kind Regards Piotr Patient Experience Team
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Review titled Dreadful
Rated 1 star out of 5
by Chris - Posted on 04 May 2023
Dreadful. My usual, supportive, doctors have both left. Have to wait at least 45 minutes on the phone, so forced to use an (adequate) online booking system. However, it then takes days to hear back, and only then by text. Been waiting since Christmas (4 months now) for a consultation regarding uncomfortable digestive symptoms, and had to self-diagnose and treat online, (rightly or wrongly.) Unless it’s life threatening, it seems you will only ever receive telephone contact. When I felt a lump in my throat, was asked to photograph it. Impossible! Never heard back when I stated this. My family and I do not feel adequately supported by this surgery at all, and it would seem that many other reviews agree. I hope they will listen to their patients, and start to improve things drastically.
Visited May 2023
Review titled Haxby Group Practice
Replied on 05 May 2023
I would like to thank you for your feedback about your experience with us. I am sorry that you feel dissatisfied with your recent experience, and I can assure you that we are looking into your concerns and will respond in due course. Kind Regards Piotr Patient Experience Team
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Review titled Gone way down hill
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2023
Phoned practice to see nurse as had sore eye. Told to see community eye care. I live 2 mins from surgery. Nearest eye care knaresbourgh. Phoned dr 4 days later no appointments phone 111. Did so ended up in hospital for 2 hrs saw a nurse. Treatment for eye shingles and 7.50 in parking.
Visited April 2023
Review titled Haxby Group Practice
Replied on 26 April 2023
Thank you for your feedback. If you would like us to look into your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist you with them. Many Thanks Piotr Patient Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by ralph cater - Posted on 13 April 2023
contacted doctor this morning I was called back in minutes and the doctor dealt with my problem and sent medication imediatley Fantastic service the best I could have asked for
Visited April 2023
Review titled Haxby Group Practice
Replied on 17 April 2023
Good morning Mr Cater Thank you for your lovely review. At Haxby Group we always appreciate any feedback given. Kind regards Karen Walton Patient Experience Administrator
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Review titled Would Not Recommend
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Been trying to get my son in to see a doctor for the past 3 weeks, to be told they can only give me a telephone appointment which is over a month away and If it becomes more urgent to ring 111 or I can ring back every day to see if they can fit him in but would recommend for me to fill out online form for it to be ignored. Honestly disgusted with the service. What does it take for you to actually see a doctor? Wouldn’t recommend I wish I never changed over to this practice I should have stayed with modality.
Visited March 2023
Review titled Haxby Group Practice
Replied on 29 March 2023
Thank you for your feedback about our service. If you would like us to assist you with your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be more than happy to help. Kind Regards Piotr Patient Experience Team
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Review titled Disappointed patient
Rated 2 stars out of 5
by disappointed patient - Posted on 16 March 2023
Been with this practice for over 30yrs. Originally this practice was outstanding, but for the past couple of years Haxby group practice (Gale Farm Surgery) has been very much lacking as a practice for its patients. I have heard many complaints from locals from not getting to see a doctor, waiting 8 weeks for an appointment, waiting forever for phone to be answered when making an appointment you probably will not get for months. My complaint is when i put a repeat prescription in at the surgery, 2 weeks before prescription is due, as they ask for 10 days grace to do their administration (seems a long period of time for paperwork to be taken out of a box and for a qualified person to read it and electronically send prescription to chemists), and when i go to my chosen chemist, again 2 weeks after i put prescription in at the Gale Farm Surgery, the chemist (Wayne's Road) tells me my prescription has not been received and i should go back to my doctors to sort things. This has happened on a number of occasions over the past few years. So i am travelling to the chemist for my tablets, which aren't there, travelling back to the doctors (to ask what has happened) and then travelling back to chemists, then travel back to the doctors, then travel back to the chemists etc, etc, etc. Very frustrating and annoying Very expensive having to travel, on numerous occasions, back and forth to chemists and surgery for somebody else's mishaps. And very very stressful not knowing if i am going to receive medication or not. Regards, A very disillusioned customer (patient).
Visited March 2023
Review titled Haxby Group Practice
Replied on 17 March 2023
I am sorry to hear about your recent experience. If you would like us to look into this for you, then please do not hesitate to email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be more than happy to help with your concerns. Kind Regards Piotr Patient Experience Team
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Review titled The government takes a quarter of my wages for this!
Rated 1 star out of 5
by Paul Leader - Posted on 28 March 2023
I waited 1 hour and 25 minutes for someone to pick up - no offer of a call-back service I needed a blood test and a doctor's appointment I was told they have no nurses and my blood test would be another 5 weeks I was also told that a doctor would call me in the morning (today) I cancelled all plans for the morning only to have a secretary call me twice Then I get a text telling me that they 'aim' to get me an appointment within the next 8 weeks
Visited March 2023
Review titled Haxby Group Practice
Replied on 28 March 2023
Dear Mr Leader, Thank you for leaving your review. If you would like us to look into your concerns then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist. Kind Regards Piotr Patient Experience Team
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Review titled Missing form
Rated 3 stars out of 5
by Anonymous - Posted on 30 March 2024
After handing in a form so as to be refered, Haxby has lost the form and have no idea of where it is. This form contains personal information and I feel that, by losing it, have put my information at risk. I have tried to find out what is happening but without any support. This is not the first time a referral, for myself, has gone missing.
Visited March 2023
Review titled Haxby Group Practice
Replied on 02 April 2024
I am sorry that we have not provided the standard of service you would expect from us. If you would like us to find out what may have happened for you then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist. Kind Regards Piotr Patient Experience Team
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Review titled Shocking shocking service
Rated 1 star out of 5
by Anthony Ridsdel - Posted on 23 March 2023
After following the procedure on the online service for an appointment regarding our 16 year old son how needed to see a doctor regarding tonsillitis. We made the request first thing on the Thursday morning 23rd March , we had absolutely no response apart from a text saying thanks for requesting an appointment, no appointment but please can we share your details with our pharmacy, now 5.30 pm and at York hospital with our son due to his airway narrowing. Absolutely discussed at this medical practice, difficult times through covid and fully understand phone discussions prior to seeing a doctor face to face , however the world has had the need to all go back to work except doctors and trying to see a doctor, please stop using covid as an excuse and your patients that you are paid to see .
Visited March 2023
Review titled Haxby Group Practice
Replied on 28 March 2023
Dear Mr Ridsdel, Thank you for your feedback about your and your son's recent experience with our practice. If you would like us to look into this for you then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will be happy to assist you with your concerns. Kind Regards Piotr Patient Experience Team
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Review titled Disgusting service
Rated 1 star out of 5
by Victoria marrow - Posted on 28 March 2023
I have been on hold on the telephone 1hour and 27mins just to move down 3 spaces in the queue. You have just added more stress to my already very high blood pressure, which i can't get in to see a doctor for and can't take the medication prescribed because I now have to wait another 3 days for blood tests to be done!! You need to start caring abit more about your patients!!!
Visited March 2023
Review titled Haxby Group Practice
Replied on 28 March 2023
Dear Ms Marrow, Thank you for your feedback on our telephone line service. We are sorry to hear about the distress caused to you and we would be happy to look into this for you. If you wish for us to assist you then please email us at hnyicb-ny.haxbypatientexperience@nhs.net and we will look into this for you. Kind Regards Piotr Patient Experience Team