Hawthorn Surgery - Ratings and reviews
Reviews
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Review titled Fit note
Rated 3 stars out of 5
by John connor - Posted on 30 October 2023
Very poor standards applied for fit note waited 10 days been told it is ready too pick it up after numerous phone calls then it runs out the following day I now have too reapply and start all over again that is very poor disgusted with the service I waited 20 min on call too be told
Visited October 2023
Review titled Hawthorn Surgery
Replied on 31 October 2023
I am sorry to read your comment. Normally we have a very good turnaround time for fit notes. This comment is anonymous so unfortunately I cannot contact you to help. However if you call me on 01206 517106, Nicky Young, Practice Manager I will do my utmost to help.
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Review titled Uncaring, rude GP
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
was incredibly nervous and coming to my appointment as I struggle with severe anxiety. The Doctor I had was incredibly unhelpful and uncaring. The appointment itself was a mess; she didn't even know what condition I believe I had and made no effort to do any research about it. She took some notes of my symptoms and gave me medication, however, she didn't inform me where to pick it up, and I thought the next appointment was when that would be made. She didn't inform me that my appointment was via the phone. I was left feeling very upset at how rushed the appointment was and the fact the Doctor didn't inform me basic details that any other GP would tell someone. The phone call appointment was so uncaring. She was rude and told me why I'm not taking the medication yet I didn't pick it up because she didn't tell me. She said to book an appointment again after I begin taking it, without any basic information. It was incredibly short and very rude. I am disgusted with how rushed the appointments were and how uncaring she was. I felt like another customer she was in a rush to get through. It took me a lot of courage to go to the GP and ask for help and I get treated with rudeness.
Visited August 2022
Review titled Hawthorn Surgery
Replied on 31 October 2022
Thank you for leaving this feedback. I am very concerned about the comments you have made. However, this feedback is anonymous and therefore I cannot investigate, or make contact with you. Do please call me, Nicky Young Practice Manager 01206517106 as soon as you are able, and I can then follow up. I am extremely sorry for what you have experienced, and I would like to try and rectify the situation if possible. I look forward to hearing from you. Best Regards Nicky Young
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Review titled Excellent Practice
Rated 5 stars out of 5
by Ana - Posted on 26 August 2022
From the moment you enter the surgery you can feel good vibes, the receptionists were kind and helpful. The nurse who saw me was sympathetic and made me feel at ease as I felt like a time waster. Thank you!
Visited August 2022
Review titled Hawthorn Surgery
Replied on 30 August 2022
Thank you so much for taking the time to provide this positive feedback. Feedback like this really does boost morale so is much appreciated. I have copied your message to the whole team. Thank you again Nicky Young Practice Manager