Haworth Medical Practice
Haworth Medical Practice, Heathcliffe Mews, Haworth, Keighley, BD22 8DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Staff fantastic
Rated 5 stars out of 5
by Kim malir - Posted on 20 October 2023
5 months ago I left a negative review, I would like to update this. Firstly I would like to say thank you to all the staff for your help. I have found the new system very frustrating at times and keep reminding myself that some person outside the medical profession thought the new system would be better. I have had a difficult couple of years but the staff and drs I realise have done the best for me that they are able to do given the new system in place plus strikes within the hospitalsand staff. So I will say this time a big thank you
Visited October 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Online Only Doesn't work .
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2023
In it's attempts to create a seamless system for patients , Modality appears to have forgotten the patient .Many people don't have a computer or even know how to use one .I was stood in line waiting at reception ,when the queue was building .The woman at the front was complaining loudly that she had no laptop, no computer skills , and she had waited on the phone for an hour and a half , trying to get an appointment .This was applauded by people at the back who were saying very similar things .How is this progress ?how is this making appointments easier to make ? There needs to be an urgent review of the "everybody has to go online " mantra , because clearly everybody can't ! either get volunteers to man 2 stations and log in the appropriate information for people , or rethink the inaccessible portal which is creating havoc and worsening people's stress levels and health . The doctors and staff are good- when you can get to see them !
Visited October 2023
Review titled Haworth Medical Practice
Replied on 01 February 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Modality… terrible system
Rated 3 stars out of 5
by Anonymous - Posted on 02 November 2023
I’d had cystitis for two weeks and decided it was time to ring a doctor for a brief chat about what to do next. Without going on too long, I’ll just say that it took three weeks to get a three day course of antibiotics and I was told to come back immediately via modality for more antibiotics. If the three day course didn’t work. Despite my best efforts and also going through 111, I still haven’t heard anything back. Six weeks now! If I’d been able to just ring the surgery or email, as we used to a quick call would probably have solved this, but instead I’ve been triaged twice or 3 times. spent ages trying to fill the modality form in including in the evenings and weekends when obviously you can’t fill it in!!! It’s a farce and very worrying.
Visited October 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Poor telephone /website
Rated 3 stars out of 5
by Sheila Kenny - Posted on 30 October 2023
I was told I had a medical review at 9am which would be by phone,however nobody rang me. I tried to query via the website but would not let me register anything,continue button not working. Trying to telephone is frustrating as you are on the line up to an hour waiting for reply. All in all the system is terrible and needs a complete overhaul!!
Visited October 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Unable to Contact
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
I have been trying of behalf of my elderly Mum to contact the clinic today to chase a prescription left over 8 days ago and her covid and flu jabs which she called about two weeks ago. Mum will have no tablets in next two days. Called the number, on hold one hour to be told my concerns would be registered. Got c all but nobody spoke when I answered. I called again to be told I was caller 3 in the queue. An hour later I was caller 1 then got cut off. This is not good enough. Mum has no internet access. How do you expect elderly people to contact you!!!!!!!
Visited October 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Staff very helpful
Rated 4 stars out of 5
by Anne Drake - Posted on 11 September 2023
Staff very helpful and friendly. Staff have been brilliant. They shouldn't have to sort us patients out this much because the online service is not working I have had to ring numerous times Online system needs sorting urgently
Visited September 2023
Review titled Haworth Medical Practice
Replied on 01 February 2024
Dear Anne Drake We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled How do you get care anymore?
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2023
Online form system just doesn’t work! Submitted form for routine appointment 3 1/2 weeks before then nothing - got a call that I missed with a message who it is no instruction on what to do, resubmitted form appointment given a week later than required? Rang and told they’d send an email to explain injections needed earlier no update no phone call back now no idea if I even have an appointment - very inefficient and upsetting process for all that causes extra stress on staff and patients
Visited September 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Design of Online Front Door
Rated 4 stars out of 5
by John McDermott - Posted on 18 September 2023
The Online Request system has an odd logic built into it - presumably by a programmer. To get the 'continue' button to light up (and allow you to move forward) you have to go back and tick a second 'symptom/ailment'. This isn't necessarily logical; and, even if it is, there's no on screen prompt to help you - so people don't know what the problem is. Very confusing to users/patients.
Visited September 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Steve - Posted on 13 September 2023
The new booking system has worked very well for me with callbacks resulting in face to face appointments twice this summer. Follow up tests from the consultations have also been set up very quickly. I’m pleased to be a patient at this practice.
Visited September 2023
Review titled Haworth Medical Practice
Replied on 24 November 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Waste of funding
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I’ve now moved out of the area and have found that there are GPs who will see patients face to face, receptionists who are efficient, friendly and will book an appointment over the phone without waiting in excess of an hour. Haworth Medical were trying to keep people out of the surgery before the pandemic with push doctor, they’ve now managed to turn health care in the area into an adversarial event. No one wants to be at the Doctors, you’re at your lowest when you’re trying to access the digital front door. If you’re lucky enough to get through it you’re treated to a level of health care we’re all capable of giving. A decent search engine and the drug book bible and we can all be Doctors. The surgery is a state of the art facility minor surgery used to be undertaken now they don’t even draw bloods. Moving out of the area has opened my eyes to how badly the Haworth community are being served. They need defunding and GPs put in place that actually want to do the job.
Visited September 2023
Review titled Haworth Medical Practice
Replied on 01 February 2024
Dear Sir/Madam We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team