Haworth Medical Practice - Ratings and reviews
Reviews
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Review titled No Follow up
Rated 3 stars out of 5
by Allan Balderstone - Posted on 24 April 2024
On my NHS app it states that there documents 1st and 2nd requeat for long term sickness review on the 20/3 and 2/4, I have not received either! Why has my no response being followed up with a phone call?
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Allan Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled Decent docs, lousy systems
Rated 2 stars out of 5
by Jane - Posted on 17 April 2024
I tried today to get an urgent appt for a badly infected finger which is getting worse. Total exercise in frustration. The online appointments system shows a two week window: all apointments apparently taken. The message system is turned off, and my attempt to make a phone or email appointment didnt work: system is down. I have encountered these problems every time I tried to make an appointment since Modality took over...
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Jane Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. Appointments can be made over the telephone, in practice or via our online form which can be found on our website. All requests are triaged by a GP, who determine the type of appointment required for your ailment. This could be same day, routine or a different service. This will then be communicated with the patient to manage their expectation. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
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Review titled Hugely Flawed
Rated 1 star out of 5
by Clare - Posted on 03 April 2024
The system is hugely flawed for working people in careers where waiting for a call back all day is impossible. I am a psychotherapist who cannot take calls when working with clients. I don’t even have my phone on. I need a medication review before 11am. It is 4am and because the service cannot and will not call me back after filling in an online form before 11am then I haven’t had the medication that keeps me functioning. I know that even as I write this I will be directed to the website to fill a submission again and then see that the practice has called me when I am working. I am suffering insomnia, stress and depression because I cannot simply get a medication review when I’m not working between 8am and 11am. I am self employed and cannot take a day off unpaid to wait for a phone call.
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Clare Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
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Review titled Unacceptable System
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
i cannot believe that you cannot ring up and book an appointment with this practice. Filling out an online form and waiting for a response is a disgrace. Three forms have now been completed with still no response being received. This system should be stopped.
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. Appointments can be made over the telephone, in practice or via our online form which can be found on our website. All requests are triaged by a GP, who determine the type of appointment required for your ailment. This could be same day, routine or a different service. This will then be communicated with the patient to manage their expectation. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
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Review titled Impossible to communicate
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
I can’t find another way to communicate with Haworth Medical Practice so using this. I used to get 6 months of HRT, following issues with supplies I changed to different type with 3 month supply to see if all ok. No issues with the new medication so I submitted repeat prescription request with a note to ask for 6 months supply. Just received a very short sharp message to say only 3 months to be prescribed no reason why. Would have been great to have received explanation why this will cost me twice as much each year or at least a way to speak to someone about this. Another example of amazing service (not)
Visited April 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Rose Patient Experience Officer
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Review titled No contact
Rated 2 stars out of 5
by Ruth Binns - Posted on 17 March 2024
Went into surgery , spoke to a member of staff who made an appointment on line for me to speak to a doctor. Told me I would receive an email with the appointment date. That was 3days ago and I have not received an email. Has an appointment been made? I can't check online, the online service is not available and surgery is closed. The system does not allow me to check if an appointment has been made.
Visited March 2024
Review titled Haworth Medical Practice
Replied on 25 March 2024
Dear Ruth, Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. All online requests are triaged by a GP, they will look at all the information provided on the form and will decide the outcome i.e. routine appointment required, same day appointment, or another team is more suitable. You are welcome to submit a feedback form on our website if you would like me to look into this further https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Inadequate service
Rated 3 stars out of 5
by Brian Yeadon - Posted on 11 March 2024
Today, I needed to talk to a medical professional for urgent advice regarding an illness to my wife. I tried ringing and after over 1 hour I got a callback. I was first of all directed to the pharmacy for treatment but I explained that I had already done this and been told to contact my GP. I then was directed to an on-line form which my wife struggled to complete, not least because she was unwell. Perhaps she didn’t submit it properly- I don’t know, only that when I phoned later (4:30pm) I was told the form hadn’t been received and the deadline has passed. The call handler was helpful though and understood our specific urgency to get a consultation. She completed a form over the phone and told us she would put it before the Dr who would call back. By 6:30pm it was clear that wasn’t happening and so I called 111. I’m now awaiting a call back from the duty GP within a timeframe of 6 hours. We have been patients for 20 months and this is the first time my wife ( a pensioner) has asked for a consultation. Surely 5-10 minutes of GPs time isn’t too much to ask every 2 years? In short the system hasn’t worked for us on this occasion.
Visited March 2024
Review titled Haworth Medical Practice
Replied on 25 March 2024
Dear Brian, Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Poor precription service
Rated 2 stars out of 5
by Anonymous - Posted on 30 March 2024
On 26th March I had my annual precription review, informed the person I spoke to that I urgently needed my precription for Moxodine as I was due to run out, I just wasted my breath, nothing has been done still waiting it has not been approved by a nurse or Dr that a repeat can be issued, and because of Easter it will now be Tuesday before I can at least contact the surgery, so goodness know when I will get my precription, I do not now have any faith in Modality it is a disgusting service,
Visited March 2024
Review titled Haworth Medical Practice
Replied on 25 April 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Rose Patient Experience Team
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Review titled Amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2024
I completed the oneline form, which I find really helpful as I work full time, some called me to offer me an appointment but due to work commitments I was unable to take that appointment; the staff couldn't have been more helpful by ensuring I was seen later in the afternoon by the doctor, she actively listened to me and gave some great support. Great service all round. Thank you.
Visited March 2024
Review titled Haworth Medical Practice
Replied on 25 March 2024
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Dismissive Response To Online Enquiry
Rated 2 stars out of 5
by John - Posted on 18 March 2024
Having visited the Dr in January I was advised, by the Dr, to go back if my condition had not improved in 2-3 weeks. Having tried to work through it I submitted an online request last Thursday asking to speak with someone about the ongoing issues. I heard nothing until yesterday, Sunday, when I received a text message advising me that I would be offered an appointment in the next 2-4 weeks depending on how busy they were. I wouldn't have submitted the online enquiry had I not been concerned about the ongoing nature of the problem only, essentially, to be told "go away and we will get back to you when we have time". I did try to complete the "complement/complaint" form this morning but gave up after several attempts to change the year to the year of my birth and I consider myself reasonably technically competent.
Visited March 2024
Review titled Haworth Medical Practice
Replied on 25 March 2024
Dear John Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. All online requests are triaged by a GP, they will look at all the information provided on the form and will decide the outcome i.e. routine appointment required, same day appointment, or another team is more suitable. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer