Haverhill Family Practice - Ratings and reviews
Reviews
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Review titled No reply to econsult,
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2024
After contacting my pharmacy over a broken skin groin seat rash , was told she to fact I'm Diabetic for advice ,I have a cream hydrocortisone cream but wanted check if could put on the rash with broken skin, which they had photo attached, tried to ring twice over 14 waiting on line both times so decided consult for first time,had email reply ,that practice would respond before 6.30pm in said day , and 3rd day still no reply , What ever try to do ,I'm just so frustrated landmark contact with them for over a year.
Visited April 2024
Review titled Haverhill Family Practice
Replied on 24 April 2024
Thank you for your feedback. We are sorry you have had cause to write your review and would very much like the opportunity to investigate your concerns further. We would therefore be grateful if you could please contact our Practice Operations Manager so that we may look into the issues raised. If you would prefer to email, please do so to: Haverhill.familypractice@nhs.net. Thank you. Haverhill Family Practice
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Review titled Great practice and staff
Rated 5 stars out of 5
by Emily - Posted on 22 March 2024
My daughter has been ill for 7 days. I thought she was improving but dipped quickly this afternoon. An appointment was made to be seen within 20 mins Mr cade saw her quickly, and kept her at ease doing all his tests. Thank you.
Visited March 2024
Review titled Haverhill Family Practice
Replied on 25 March 2024
Dear Emily, Thank you for taking the time to leave your review and I am glad that you were pleased with the service provided for your daughter. I will pass on your comments to the practitioner as well as the whole of the practice team. Rachel Mack Practice Operations Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Heather Griffin - Posted on 06 March 2024
I have been extremely impressed with the efficiency in getting an appointment for both my children over the past week. They have not been to the Gp in years but my daughter needed some medication and my son had worsening asthma symptoms. I had a call for my daughter within half an hour of an econsult and my son was seen face to face within 2 hours of an econsult today. Both times the GP was very kind and thorough. Given the difficult times general practice is currently in you are doing a great job. Thank you
Visited March 2024
Review titled Haverhill Family Practice
Replied on 06 March 2024
Dear Mrs Griffin, Thank you for taking the time to leave a positive review. I am glad that you had such a good experience from our team and I will pass on your comments to them. Thank you again. Rachel Mack Practice Operations Manager
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Review titled Excellent service when needed urgently
Rated 5 stars out of 5
by Emmie Bilinski - Posted on 25 February 2023
I called an hour before the surgery closed to explain that my son was having trouble breathing properly. I explained the symptoms to the receptionist. Unfortunately, as it was so late in the day, the surgery didn't have any appointments remaining. However, the receptionist listened to my concerns and spoke to the duty Dr. The Dr asked us to come straight in and saw us immediately. I was right to be concerned and the Dr was able to help us and provided medication to help his lungs without needing to send us to hospital and booked us in to return the next day, on a Saturday morning, to have his oxygen levels checked again. We're very grateful for the service we received and the way we were treated. Thank you so much.
Visited February 2023
Review titled Haverhill Family Practice
Replied on 27 February 2023
Dear Mrs Bilinski, Thank you for taking the time to leave such a positive review. I am pleased that the practice was able to help your son and hope that he is feeling much better now. I will pass on your comments to all of the staff. Kind regards, Rachel Mack Practice Operations Manager
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Review titled Repeat prescription issues
Rated 4 stars out of 5
by Anonymous - Posted on 06 March 2023
Too many instances of repeat prescription failures. Prescription ordered via surgery but not delivered when expected. This causes real stress.
Visited February 2023
Review titled Haverhill Family Practice
Replied on 11 March 2023
We would like to thank you for your feedback and are sorry you have had cause to write your review. We would very much welcome the opportunity to investigate your concerns further, in particular with respect to the non delivery of items. We are a non dispensing practice and therefore do not dispense or deliver medications. We would therefore be grateful if you could please contact our Practice Operations Manager. If you would prefer to email, please do so to: Haverhill.familypractice@nhs.net
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Review titled Good care
Rated 4 stars out of 5
by Mrs Patricia Rose - Posted on 03 February 2023
Did econsult which resulted in a face to face appointment with a new lady doctor she was friendly and helpful prescribing antibiotics. Contracted week later as not cleared up was made appointment with nurse for dressing and same Dr reviewed. More antibiotics. Minor surgery appointment made. Also picked up no health check for years which I had and now on statins. Waiting for minor surgery now. Feel all dealt with really efficiently. The new doctor and the nurse were both lovely and caring.
Visited January 2023
Review titled Haverhill Family Practice
Replied on 06 February 2023
Dear Mrs Rose, Thank you for taking the time to leave a positive review. I am glad that you had such a good experience at the surgery from both our doctor and nurse and I will pass on your comments to them. Thank you again. Rachel Mack Practice Operations Manager
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2023
I’m not a patient of Haverhill family practice, but my father who passed away a few days before Christmas was. In his last few hours, the doctor came to visit him and what a fantastic kind and caring man the doctor was. He did his absolute best to make my dad comfortable and did his absolute best to look after and spend time listening to my mum. Whilst I guess this is just day to day stuff for a GP, I’d like to use this review to remind the doctor of what a positive difference he made to my family. (Name of the doctor not mentioned as it breaches review rules!)
Visited December 2022
Review titled Haverhill Family Practice
Replied on 16 January 2023
Dear Sir / Madam, Firstly on behalf of Haverhill Family Practice I would like to send you and your family our condolences on the loss of your Father. Thank you for taking the time to leave your review which I will share with the rest of the surgery team. I am pleased that you felt that the GP was supportive to both your father and your family at such a sad time. Rachel Mack Practice Operations Manager
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Review titled great eConsult service
Rated 4 stars out of 5
by price moyo - Posted on 21 October 2022
I recently booked a telephone doctor's appointment through the eConsult service and was very happy to get one 2 days later. I missed the first telephone call from my doctor and had to call back to rebook it. The lady at the reception was very kind and helpful in booking me a second appointment. Thank You
Visited October 2022
Review titled Haverhill Family Practice
Replied on 24 October 2022
Dear Mr Moyo, Thank you for your positive review and I appreciate that you took the time to add your review. I will pass your comments back to our reception team. Rachel Mack Practice Operations Manager.
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Review titled Service above and beyond
Rated 5 stars out of 5
by Stephen Crutchley - Posted on 24 July 2022
I am a postman and was severely bitten by a dog at a customers property. I was taken to the surgery and arrived just before it was due to close and was seen by a nurse and doctor who, without hesitation, proceeded to clean, stitch and dress the wound. I cannot thank them enough for their care. I belong to this surgery and have always had a positive experience when accessing it.
Visited July 2022
Review titled Haverhill Family Practice
Replied on 25 July 2022
Dear Stephen, Thank you very much for your positive review. I am pleased that we were able to help you on this day. I will pass on your comments to the doctor and nurse as well as the rest of the practice staff. Rachel Mack Practice Operations Manager.
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Review titled very disapointing, just a waste of my time...
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2022
tried to order my asthma pump at tesco - to be told that i've not had a check up with the local surgery in 2 years - get a call from the surgary saying that it's time for me to have a check up - but they can't scedule me in f2f it has to be over the phone - i have absolutly no confidance in this surgery or there ability to check on my status over a 5min phone call - what is the point, just a waste of tax payers money....why not just approve my medication and let me get on with things myself....really frustrating....
Visited May 2022
Review titled Haverhill Family Practice
Replied on 16 May 2022
Dear Patient. Thank you for your feedback. To ensure our patients are prescribed any medication safely we are required to review them on a regular basis. Unfortunately due to the ongoing Covid Pandemic the majority of reviews are being carried out over the telephone. We are us a practice reviewing this on a regular basis but must take into account the safety of all of our patients especially those who are vulnerable. If you would like to discuss this further please do not hesitate to contact the surgery.