HAVELOCK GRANGE PRACTICE
Park Road, Hartlepool, Cleveland, TS24 7PWContact details and opening times
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Reviews
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Review titled Not Good With Prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2025
Despite needing to collect a prescription on repeat early due to going on holiday the receptionist made me plead for it and wouldn’t even assure me I would be able to get it early Very frustrating because I currently have to collect a prescription on repeat the day I need them but the medications make it possible for me to actually leave the house and get to the pharmacy Not at all happy with this as it would be ideal for me to be able to collect my prescriptions the evening before I need them Receptionist refused to even let me speak to the practice pharmacist to discuss this and told me they would refuse to assist
Visited April 2025
Review titled HAVELOCK GRANGE PRACTICE
Replied on 29 April 2025
Dear Patient We are very sorry to read of your disappointment with regards to the prescription process at the Practice. We welcome all patient feedback as this provides us with a valuable insight into our services from the patient’s perspective and can help us to improve our service to our patients. Unfortunately, we are unable to investigate this without obtaining further information. I would encourage you to contact the Practice directly so that we can investigate this further. Kind regards Michelle Practice Manager
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Review titled Exellent Practice
Rated 5 stars out of 5
by Susan Tabram - Posted on 08 August 2024
My husband and ì are elderly. The service we have and for our health issues has been exellent. My husband rang gp today and explained a worry he had about chest pains. Adviced by receptionist to see gp this afternoon. Gp has adviced him to go for check up tommorow at local hospital. We are so lucky to be in this surgery. Being polite and understanding of the situation, our health service is experiencing at the moment is crucial. I say thankyou to all the staff at the surgery.....
Visited August 2024
Review titled HAVELOCK GRANGE PRACTICE
Replied on 16 August 2024
Dear Mrs Tabram Thank you for taking the time to comment on our Practice. We welcome all patient feedback as this provides us with a valuable insight into our services from the patient’s perspective and can help us to improve our service to our patients. I will certainly pass on your thank you to all the staff in the Practice. Kind Regards Michelle Practice Manager