Hastings Old Town Surgery
The Ice House, Rock-A-Nore Road, Hastings, East Sussex, TN34 3DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor quality of care
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
After trying for weeks, It is near impossible to get an appointment to see a GP at this practice. My wife is Asthmatic and also has COPD. Over the past few weeks it has been noted by both her employer and others that her breathing has got a little worse. She needs to be seen by a GP and the matter dealt with. Instead this joke of a surgery are just not interested. Care at this surgery is like buying a lottery ticket, and getting medical care seems to be down to pure luck.
Visited May 2024
Review titled Hastings Old Town Surgery
Replied on 18 June 2024
Dear Patient I am sorry that you were disappointed with the information regarding the result of your x-ray. It is very difficult for us to respond on this site as it is anonymous and not confidential, however, if you would be kind enough to contact the surgery to let us know your details, we can then investigate your concerns regarding the result of your x-ray. Elizabeth Dearing - Patient Liaison Officer
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Review titled Very helpful doctor
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
I saw peadiatric dr over a month ago with my newborn who has had some issues. She was very helpful on the visit and since then has put in weekly phone calls to check in and get a solution for my little one. She has been kind,caring and very helpful. I will always ask for this dr going forward now to book an appointment.Thank you
Visited May 2024
Review titled Hastings Old Town Surgery
Replied on 21 May 2024
Dear Patient Thank you for you very kind review, your feedback is very important to us. I am glad to hear that the service you have received for your baby has been kind, caring and helpful. I will share your kind words with staff. Thank you. Elizabeth Dearing - Patient Liaison Officer.
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Review titled Efficient and thorough clinicians
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
I had an appointment with a GP who listened very attentively to my symptoms and gave me a thorough examination. I was with her for 20 minutes during which time she showed me kindness and respect. The letter she wrote to the specialist was a lengthy and detailed history of my symptoms. I was sent for scans and had a spirometry test at the surgery twice which was carried out by an excellent nurse who explained the process carefully. My only criticism is a couple of the receptionist who have spoken curtly to both myself and other elderly patients in my hearing without showing any interest or empathy. I understand they have a challenging role, but they require better training in how to deal with difficult patients or those who are clearly frightened or have difficulty understanding the system.
Visited April 2024
Review titled Hastings Old Town Surgery
Replied on 02 September 2024
Dear Patient Thank you for your review. We are very glad to see that your experience of the practice was a good one and that you were seen and referred successfully. We appreciate you kind words and will share these with the staff concerned. Thank you for your feedback regarding the reception team. Please be assured that your comments will be shared with the reception manager and the partners. Thank you once again for your kind review. Patient Liaison Officer
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Review titled Awful receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2024
I have been to the practice multiple times recently with my son. The receptionist is shockingly rude to virtually everyone she speaks to. Passive aggressive, condescending and un-empathetic to those most vulnerable in society and those who probably wouldn’t speak out. When my son was very sick and I couldn’t get an appointment she actually laughed when I was expressing concern, this really added to the stress of the situation when I am a single mother and was clearly struggling. Today I witnessed her speak in a completely unacceptable way to elderly people and disabled people who were visibly stressed and upset. She should not be working in this industry! The doctor we saw today is the most wonderful and caring doctor and went out of her way to see my son. It’s such a shame that people like the receptionist really mire the experience at the surgery.
Visited March 2024
Review titled Hastings Old Town Surgery
Replied on 27 March 2024
I was sorry to hear that this was your experience of the surgery. We would like to look into this and I would be grateful if you would be kind enough to contact us directly regarding which site this was and/or which receptionist if you have this information please. Please ask for your communication to be forwarded to the Patient Liaison Officer. Thank you for your feedback. Patient Liaison Officer.
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Review titled Impossible to get any appointment
Rated 1 star out of 5
by Holly - Posted on 07 March 2025
I have been trying for a year now to get an appointment, I work mon-fri and call up everyday at exactly 8:15-20 to make sure I'm not late. Only to go straight to some sort of answer machine "sorry we cannot accept your call right now due to a high number of calls" despite the surgery being open for less than a minute, and yet when I call up to complain about this in the afternoon they've never heard of this happening? I'm very very poorly and have fear this has no gone beyond GPs help and I may need hospital attention. Thank you very much.
Visited January 2024
Review titled Hastings Old Town Surgery
Replied on 10 March 2025
Thank you for sharing your feedback with us. We appreciate you taking the time to highlight your experience, and we understand how important it is to have accessible appointment booking options. If you would like further support or assistance, our Patient Liaison Team is available to help. You can contact them at the practice, and they will be happy to review your experience and offer a solution. We value all patient feedback as it helps us improve our services, and we appreciate your input.
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Review titled Frustrating and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
Despite all the high-tech stuff this surgery has invested in, I've been disappointed in the quality of response to questions, lack of follow-up on promised actions, and apparent failure to listen to concerns. There seems to be a fundamental breakdown in communication internally.
Visited October 2023
Review titled Hastings Old Town Surgery
Replied on 12 October 2023
Dear Patient Thank you for your feedback. Please be assured all feedback is shared with the team. I am sorry to hear that you ae disappointed with aspects of our service and communication. Please do contact the surgery or myself to discuss any problems you have encountered. E Dearing Patient Liaison and Engagement Officer.