Harden Blakenall
Blakenhall Village Centre, Thames Road, Walsall, West Midlands, WS3 1LZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Nurses but where are GP’s
Rated 1 star out of 5
by MR Sheppard - Posted on 26 June 2023
Following tests and new diagnosis from neurological specialists I received a text to call surgery to make a non urgent appointment with a doctor. 12 days later despite calling every day I’m still unable to see or speak to a GP. Apparently appointments are always gone. Very bad medical service.
Visited June 2023
Review titled Harden Blakenall
Replied on 03 July 2023
Dear MR Sheppard I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Useless GP surgery with Useless Staff
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Huge delays in answering the phone even in a short queue waiting times are over a hour to be spoken to, only to be told there is nothing that can be done about your problem. No help is offered from this practice in the slightest and I would suggest that people look elsewhere for medical advice
Visited June 2023
Review titled Harden Blakenall
Replied on 28 July 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Non urgent appt management
Rated 3 stars out of 5
by Lynn T - Posted on 15 May 2023
For non urgent appts the 8 oclock call system does not work if you want to see a doctor. When asked about seeing a nurse the receptionist asked what for and when explained the appt was probably for bloods due to past anaemia, to be told the nurse can not take bloods without the patient seeing a GP first. Nurses have autonomy and advance nurse practitioners can write prescriptions and make a clinical decision to take bloods - Waste of a GP appt without the results of a simple test...........Also runs the risk of a non urgent then becoming urgent and further pressuring our urgent care systems
Visited May 2023
Review titled Harden Blakenall
Replied on 02 June 2023
Dear Lynn Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer