Harborne Medical Practice
4 York Street, Harborne, Birmingham, West Midlands, B17 0HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very satisfied with treatment
Rated 5 stars out of 5
by KM2023 - Posted on 30 March 2023
I’ve always found Harborne Medical Practice to have hard working and helpful staff. Very happy with my treatment here. Reception staff do their best to help you and get things sorted. They have a hard job and and always impressed with the service.
Visited March 2023
Review titled Harborne Medical Practice
Replied on 03 April 2023
Dear Patient Thank you for taking the time to leave feedback for our practice. It is great to know you find our staff hardworking and helpful and are impressed with the work we do. Our teams really appreciate your positive comments as it is good for us to see what is working well. I will share your comments with the practice staff as part of our monthly performance data. Once again, thank you for your time. Best wishes Lilian Sayers Business Manager Harborne Medical
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Review titled Great service
Rated 4 stars out of 5
by Daniel Wallace - Posted on 23 March 2023
The receptionist I spoke to was outstanding and really helpful and understanding. Showed compassion and got me straight in for an appointment with a GP immediately. The GP who I saw was also brilliant, took time to talk to me and explain things and has gone the extra mile to chase things up for me. Really good service from both.
Visited March 2023
Review titled Harborne Medical Practice
Replied on 27 March 2023
Dear Daniel Thank you for taking the time to leave such positive feedback. It is great to know you felt our staff were compassionate and provided such great care for you. We have shared your comments across the practice and ensured the staff who you refer to were made personally aware. Once again, many thanks for your comments. Best wishes Lilian Sayers Business Manager
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Review titled A very friendly and caring practice
Rated 5 stars out of 5
by Evelyn Greaves - Posted on 21 June 2023
Members of staff in whatever capacity are helpful and caring as well as being efficient. I always leave the surgery feeling reassured.
Visited March 2023
Review titled Harborne Medical Practice
Replied on 24 July 2023
Dear Evelyn Thank you for taking the time to provide feedback regarding the care you experienced at our practice. It is great to see that you feel our staff are helpful and caring and you are reassured by the care we provide. I will share your positive comments with our staff team and thank you once again for these. Best wishes Lilian Sayers Business Manager
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Review titled Terrible practice!
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
The waiting times are ridiculously horrendous here! I called at 8 am, waited an hour in the line only to be told to call back at 2pm. The same happened at 2pm too and when I mentioned I was concerned about my health, she only said all I could do was keep calling everyday at 8am and 2pm till someone answers! This is absolutely ridiculous and a total waste of people's time!! I am appalled at the complete lack of concern for a patient's health by the practice!
Visited February 2023
Review titled Harborne Medical Practice
Replied on 18 March 2023
Dear Patient I am sorry you are experiencing the difficulties you describe as this is not the experience we wish for our patients or carers. We wish to assure our patients that we have the upmost concern for their health and are again sorry if this seems otherwise. We are in the process of upgrading our phone systems and are confident patients will see a significant improvement in getting through to the practice. The new system will allow for the practice to call patients back to save them waiting on the line and we will provide updates to the installation time-frame on our website. We also update our website AM and PM to advise when GP appointments are taken and ask patients to look on the website before calling, although appointments with other health professionals may still be available. Patients can also make appointments on the practice App and are able to contact NHS111 if they feel they need an appointment sooner than they are able to obtain this from the practice. Once again, thank you for your time. Best wishes Lilian Sayers Business Manager
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Review titled From Hero to Zero
Rated 1 star out of 5
by Nicholas Wilkes - Posted on 01 February 2023
I couldn't get thru, so 111 told me to go to Accident and Emergency. Stress caused me to suffer aggressive psoriasis attack along with a severe outbreak of Dyshidrotic Eczema. The pain was unbearable, skin dropping off my hands. That visit was before new year. Still not heard anything and I still can't get thru. This practise used to be the best in Brum and I was pround to tell friends how good: same day phone and appointment. Now I would say: can't even get through on the phone. Shame.
Visited January 2023
Review titled Harborne Medical Practice
Replied on 06 February 2023
Dear Nicholas Thank you for taking the time to provide feedback. I am sorry you are experiencing the difficulties you describe as this is not the experience we wish for our patients or carers. We are in the process of upgrading our phone systems and are confident patients will see a significant improvement in getting through to the practice. I will call you to discuss your comments further in the hope we can address your concerns. I will also share your comments with the practice as part of our monthly performance data. Once again, thank you for your time. Best wishes Lilian Sayers Business Manager
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Review titled Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
I work full time and unfortunately went in on a Saturday to see if I could book an appointment for the following week and was told no, I had to call. I explained I had tried and was becoming tablet dependent since being in two taxi car accidents and was in pain. Receptionist said sorry but you have to call. This is terrible. The nearest on line appointment was April. I have been with this surgeon 33 years and its got shocking poor. You can never get through and being at work I can't sit in a queue for hours as I'm running a service. This is no way to treat customers in need.
Visited January 2023
Harborne Medical Practice has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Andrew England Kerr - Posted on 04 February 2023
I was seen quickly and cannot speak more highly of the practice, so lucky to have such a practice in the community.
Visited January 2023
Review titled Harborne Medical Practice
Replied on 06 February 2023
Dear Andrew Thank you for taking the time to leave feedback for our practice. Our teams really appreciate your positive comments as it is helpful for us to see what is working well, in this case the fact that you were seen so quickly. I will share your comments with the practice staff as part of our monthly performance data. Once again, thank you for your time. Best wishes Lilian Sayers Business Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Andrew England Kerr - Posted on 04 February 2023
I was seen quickly and cannot speak more highly of the practice, so lucky to have such a practice in the community.
Visited January 2023
Review titled Harborne Medical Practice
Replied on 06 February 2023
Thank you for taking the time to comment on NHS choices. Your feedback has been passed to the staff.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Andrew England Kerr - Posted on 04 February 2023
I was seen quickly and cannot speak more highly of the practice, so lucky to have such a practice in the community.
Visited January 2023
Review titled Harborne Medical Practice
Replied on 06 February 2023
Thank you for taking the time to comment on NHS choices. Your feedback has been passed to the staff.
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Review titled Vacanated clinic
Rated 5 stars out of 5
by LINDA Smith - Posted on 02 October 2022
Just got home from having my covid and flu jab I'd like to thank all the staff and volunteers so very efficient service they are working so hard
Visited October 2022
Review titled Harborne Medical Practice
Replied on 03 October 2022
Thank you for taking the time to comment on NHS choices and thank you so much for your positive comment which will be shared with the team. The Harborne Medical Team.