Harborne Medical Practice - Ratings and reviews
Reviews
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Review titled Great advice from pharmacist
Rated 4 stars out of 5
by Alex Leung - Posted on 09 April 2024
Over the past few weeks I have had the benefit of getting advice from the pharmacist at Harborne Medical Practice regarding my father’s medication. The experience has been great and over 3 appointments, I was able to get great advice which has been tailored to his changing circumstances. All my questions were answered in full and I would highly recommend the service provided.
Visited April 2024
Harborne Medical Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2024
I registered with this practice a year ago. The appointments that I had were the necessary ones where they will write to you. My experience so far has been great. Recently I have been trying to book an appointment to see the GP about a problem that I have. I have been calling the practice but I have not been successful in getting an appointment. I waited on the line for 39 minutes after being 8 in the queue. When I finally got through I was told that appointments are only available on the day and that there were no appointments left. I called at 8 am on another day only to get a recording saying that they were experiencing a high volume of calls, so call back another time. So I decided to call at five minutes to eight the following day only to get a recording saying that the practice opens at 8 am. I called at exactly 8 am and got a recorded message saying that they are experiencing a high volume of calls. So if I called at exactly 8 am and there was a high volume of calls, when did they start taking calls? I am very disappointed with this service. Why can't I book a non urgent appointment in advance?
Visited February 2024
Harborne Medical Practice has not yet replied.
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Review titled service has improved
Rated 3 stars out of 5
by Anonymous - Posted on 11 March 2024
I’ve been with the practice for years, and this was the 1st time I’ve felt that my queries/concerns have been heard, followed through. Quick referral to see a specialist, phone calls from the Dr keeping me updated about my results, and asking about the referral appointments. I am very pleased
Visited February 2024
Review titled Harborne Medical Practice
Replied on 18 March 2024
Dear Patient Thank you for taking the time to provide feedback regarding the care you received at our practice. On the whole we see your comments as positive although we would be interested to know more about your previous experiences with our practice. Please get in touch if you would like to discuss these with me. It is good to know that your referral was quickly made and we kept you updated regarding the progress of this. It is great to know you are pleased with your care. I will share your feedback with the practice team and thank you once again for your comments. Best wishes Lilian Sayers Business Manager
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Review titled Wonderful experience
Rated 5 stars out of 5
by Ann H - Posted on 03 January 2024
This was my first visit to a new practice , it was easy to navigate my way around within the surgery , I was called in on time , The pharmacist really put you at your ease , was very Professional , I had several interventions done , everything was explained to me during the consultation . It was a really good experience
Visited January 2024
Review titled Harborne Medical Practice
Replied on 19 January 2024
Dear Ann Thank you for taking the time to leave a review regarding your experience of receiving care at our practice. We are glad to know that our staff member was professional, took the time to explain the care being provided and made you feel at ease. We will share your comments with our staff team and once again thank you for your your feedback. Regards Lilian Sayers Business Manager
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Review titled Highly professional medical professionals
Rated 5 stars out of 5
by Richard Harrison - Posted on 19 December 2023
The Doctors, Practice Pharmacist and other medical professionals always show a great degree of care and interest. My recent appointments with the Practice Pharmacist have been incredibly helpful. A real credit to the Practice. Contacting the Practice by phone is difficult. I have not mastered the app.
Visited December 2023
Review titled Harborne Medical Practice
Replied on 02 January 2024
Dear Richard Thank you for taking the time to provide feedback regarding your experience at our practice; it is great to see that you feel our staff are helpful and caring, our Pharmacist in particular. We are aware our phone system is not fit for purpose and this will be changed in the very near future to a more modern system which better meets patient need. We are happy to support patients who may need support in using the App; please ask in reception and we can arrange this. I will share your positive comments with our staff team and thank you once again for these. Best wishes Lilian Sayers Business Manager
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Review titled how to get an appointment?
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
It is extremely difficult to get an appointment. When I started the call, there were only six people ahead of me, but I waited for 22 minutes, and was told eventually there was no appointment at all. very disappointed.
Visited December 2023
Harborne Medical Practice has not yet replied.
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Review titled GP & Medical Staff Excellent Service/Bad Practice Management
Rated 3 stars out of 5
by Anonymous - Posted on 06 December 2023
I've been with this practice for over 20 years now and it had been excellent. However in recent years it has gone down hill very badly from a management side of view. The doctors and the other medical staff have always been excellent. Had no issues. This morning I waited in the queue for 39 minutes. I was only caller number 5 in the queue. During the 39 minutes I had to listen over and over again to their boring automated messages telling me that I could access most of the information on their website etc etc etc. When my call was answered the lady wasn't at all polite, no apology for the long wait and it felt like it was a hassle for her. She did book the appointment I wanted to be fair though...none of the old reception staff is left at this place and generally I feel they are not as nice, gone downhill and as I mentioned the management of the practice is awful. Such a shame for what was once an excellent practice with excellent management.
Visited December 2023
Review titled Harborne Medical Practice
Replied on 02 January 2024
Dear Patient Thank you for taking the time to provide feedback regarding your experience of our practice. I am sorry on this occasion we did not meet your expectations, as it is never our intention to cause upset to our patients, their families or carers. We recognise it may take some time for patients to get through on our phones and are aware our current phone system is not fit for purpose. We will be introducing a new system in the very near future which better meets patient need, including the provision of a patient call back service. We have dedicated and committed staff who work in difficult and challenging circumstances at times and I am sorry you feel the staff member came across in this manner. I would be happy to review the phone conversation to enable us to take any learning from this, if you would like to get in touch with your details. Some of our reception staff have been with the practice for many years and provide coaching and mentoring for the newer staff and it is therefore disappointing to know you feel our staff are as you describe. It is equally disappointing to know your views on the management team and I would be happy to meet with you to discuss these further, to see what improvements could be made. It is however good to know you feel that our medical staff are excellent, thank you for taking the time to let me know this. Please contact the practice if you would like to arrange to meet to discuss your feedback further. I will share your comments with our staff team and thank you once again for these. Best wishes Lilian Sayers
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Review titled Mixed
Rated 3 stars out of 5
by Tonya - Posted on 02 December 2023
The only thing that disappointed me was after me going into detail to why i dont want to try HRT at this stage in my menopause diagnosis and the DR activity responding she prescribed me 2 months worth of HRT. As i was asked my daughter to collect my prescription i didnt realise what had happened until i she got home. Not only did this result with me wasting £20 but I had to call back the surgery to request a call back which took place 2 working days later. Following this a prescription was made for a low dosage contraception pill which im a currently feeling more comfortable to take. Bar the waste of time, money, and frustration i was disappointed that the DR didn't apologises for her error during the call back. We all make mistakes but but when we don't acknowledge what we done by apologising we undo the good work thats been done and a lack of trust and respect starts to develop.
Visited November 2023
Review titled Harborne Medical Practice
Replied on 02 January 2024
Dear Tonya Thank you for taking the time to provide feedback regarding the care you experienced at our practice. I am sorry on this occasion this did not meet your expectations as it is never our intention to cause upset to our patients, their families or carers. I can see that we did not get things right and how we could have done better. I also recognise that we should have apologised sooner and wish to now extend an apology to you for being a cause of disappointment and frustration. We are always happy to meet with patients to discuss their feedback and would be willing to do so here. Please contact the practice if you would like to arrange this. I will share your comments with our staff team and thank you once again for these. Best wishes Lilian Sayers Business Manager
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Review titled Good telephone experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
Able to book appointment easily with helpful staff. The doctor rang within the timeframe, asked questions about my health and prescribed the required medications for collection at the pharmacy. I'm happy with the service and consultation received at the surgery.
Visited November 2023
Review titled Harborne Medical Practice
Replied on 02 January 2024
Dear Patient Thank you for taking the time to provide feedback regarding the care you received at our practice. It is great to see that you are happy with the care we provided. I will share your positive comments with our staff team and thank you once again for these. Best wishes Lilian Sayers Business Manager
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Review titled Good telephone consultation
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2023
Thank you your time today and providing advise.You took the time to explain the outcome of my mediation. A kind and empathetic manor.
Visited October 2023
Review titled Harborne Medical Practice
Replied on 07 November 2023
Dear Patient Thank you for taking the time to provide feedback regarding the care you experienced at our practice. It is great to see that our staff took the time to explain things to you and showed kindness and empathy. I will share your positive comments with our staff team and thank you once again for these. Best wishes Lilian Sayers Business Manager