Hanscombe House Surgery - Ratings and reviews
Reviews
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Review titled You won't get a better service in current circumstances.
Rated 5 stars out of 5
by David O - Posted on 20 February 2023
Been with the practice a long time. They have seen us through the recent difficult times and every time we have approached them, their service has been faultless. Yes they are under pressure but they have never forgotten that we are all patients and have always treated us with courtesy and consideration.
Visited February 2023
Review titled Hanscombe House Surgery
Replied on 22 February 2023
Dear David, Thank you for your very kind review of your experiences and for your understanding of the pressures the Practice is under. It is lovely to receive your feedback which has been shared with our team. It is nice to hear that you are happy with the treatment and service we provide. Kind regards, Mrs Janine Ellis Business Partner Dr Oates & Partners
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Review titled Open honest consultation
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2023
Saw doctor today to discuss HRT. Doctor listened to me openly and presented the pros and cons of taking it in simple to understand words backed up with statistics. Did not fob me off or insist I go away and consider, so appeared to value my time and my research done before the meeting, which I appreciated.
Visited February 2023
Review titled Hanscombe House Surgery
Replied on 16 February 2023
Dear Patient, Thank you for taking the time to post your review following your your consultation with our doctor. Your feedback has been shared with the practice team who are always pleased to receive appreciation for the care they provide. All registered patients are welcome to join our Patients' Voice Group and if this may be of interest to you, please email us at surgery.hanscombehouse@nhs.net Thank you once again for your review. Kind regards, Mrs Janine Ellis Business Partner Hanscombe House Surgery
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Review titled New paramedic is absolutely brilliant!
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2023
saw the paramedic at the practice today, absolutely super! Went above and beyond for me, took the time to explain things to me and the consultation did not feel rushed. Very friendly and professional. Would like to say a massive thank you to him
Visited January 2023
Review titled Hanscombe House Surgery
Replied on 24 January 2023
Thank you so much for posting your review. I am pleased to hear of your positive experience which has been shared with Harry, our practice employed Paramedic. He has asked me to pass on his thanks. It's nice to receive such positive feedback about our newly introduced and well used in-house service. Kind regards, Mrs Janine Ellis Business Partner for Dr Oates & Partners
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Review titled So friendly and professional
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
The nurse I saw for my smear test was so lovely and friendly, made me feel at ease and so professional. I attended an out of hours clinic which is such a great service. Also,the receptionist was kind and welcoming too! Working in healthcare myself I understand the pressures and hardwork required in primary care and this surgery is a fantastic example of what a great service the NHS can provide!
Visited December 2022
Review titled Hanscombe House Surgery
Replied on 16 December 2022
Dear Patient, Thank you for your lovely review. Your appointment was with the Enhanced Access service, the evening and weekend primary care service provided for surgeries within the Hertford & Rurals Primary Care Network (New River Health, Wallace House, Watton Clinic and Hanscombe House Surgery, who host the service. I have passed a copy of your review to the Manager of the service for sharing with her team. They will be delighted to receive such positive feedback and to know the care they provide is appreciated. Thank you once again for your lovely review. Kind regards, Janine Ellis Managing Partner for Dr Oates & Partners
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Review titled Amazing Practice for children
Rated 5 stars out of 5
by Claire Louise Bruce - Posted on 06 December 2022
My child had a nasty rash and suspected infection. The practice made it so easy to upload pictures via my phone and within 60 minutes I spoke to a GP, had the problem diagnosed, and had meds sent to our allocated pharmacy—all without having to visit the GP practice. Thank you.
Visited November 2022
Review titled Hanscombe House Surgery
Replied on 16 December 2022
Dear Mrs Bruce, Thank you for leaving the Practice a review of your experience. It's lovely to receive a positive review for other users to read. I am pleased that to hear that by using our accuRx service that your child received such prompt treatment and that you were saved a trip to the Surgery. Thank you again for your review which I have shared with our Practice Team. Kind regards, Janine Ellis Managing Partner for Dr Oates & Partners
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Review titled An outstanding practice
Rated 5 stars out of 5
by Emily Heasman - Posted on 11 November 2022
The team at handscombe house have always gone above and beyond when caring for myself and my family. And I can not fault the level of service that is offered from reception through to seeing the GP. For a practice that is clearly over subscribed they continue to offer excellent care. I want to thank everyone at the practice for making caring for my family easier.
Visited November 2022
Review titled Hanscombe House Surgery
Replied on 16 December 2022
Dear Miss Heasman, Thank you so much for your lovely review of the Practice. It's so kind of you to share your positive experiences and to praise the surgery for the care we provide to you and your family. Your feedback has been shared with the practice team who were pleased to receive your appreciation of the care they provide. We are an extremely busy Practice and try our utmost to provide excellent care to all of our patients. Whilst we have shared our concerns with our Patients' Voice Group regarding our increased list size and the impact this will have with the new developments in our area, I regret we are unable to close our list. If you would like to join or learn more about our Patients' Voice Group, please email the Chair - we welcome new members: hweicbenh.hanscombe.patientvoice@nhs.net Thank you once again for your lovely review. Kind regards, Janine Ellis Managing Partner for Dr Oates & Partners
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Review titled An outstanding Practice for 37 years
Rated 5 stars out of 5
by Denise Dyment - Posted on 31 August 2022
I believe when comparing the experiences of my family and friends around the country, my immediate family and I who are registered with this Surgery are truly blessed with the outstanding care and responsiveness of this Surgery (Reception/Nurses/ Doctors) which appears to be quite unique in this current age. It is impossible to recognise the negative reviews I have read about this Surgery.
Visited August 2022
Review titled Hanscombe House Surgery
Replied on 01 September 2022
Thank you so much for your lovely review of the Practice. It's so kind of you to share your positive experiences and to praise the surgery for the care we provide to you and your relatives. Your feedback has been shared with the practice team who will be delighted to receive your appreciation of the care and responsiveness they provide. It is dis-heartening to receive negative reviews, particularly when they are anonymous. Whilst we strive to provide an excellent service to all of our patients, we understand our patients are entitled to an opinion and encourage them to contact us so we can listen and learn from anything that may have gone wrong following investigation of their concerns. Thank you again for your review. Kind regards, Mrs Janine Ellis Managing Partner for Dr Oates & Partners
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Review titled Rude receptionist staff
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2022
I have been with this surgery since I was a child and after today I have decided that I am switching surgeries. The receptionist is rude and hung up the phone on me when I politely complained about how them closing the econsults early wasn't my fault usually closes at 2pm this was at 11:23am!!! and that I needed desperately to get ahold of a doctors note following a surgery I had had the week prior. her final words to me were "right i'll see what the doctor might say" and then a clunk followed by my phone disconnecting. I had been advised the day prior to phone if I was unable to submit an Econsult which is what I had done but this receptionist decided I shouldn't get to do one over the phone. I have also been waiting for a referral for my back injury to come through I was told 3 to 4 weeks it has now been 3 months!! no phone calls from the Physio and when I enquired I was told they would contact me! this surgery has bad reviews for a reason! now i'm 24 i've made the best decision to switch to a surgery!
Visited June 2022
Review titled Hanscombe House Surgery
Replied on 23 June 2022
Thank you for your feedback. I am sorry to hear of your recent experiences and of your decision to register with another Surgery as a result. Having listened to our call recordings, I would encourage you to get in touch with the Practice. This will give us the opportunity to discuss and respond to the comments you have made in relation to our receptionist and our e-Consult service and to provide an update of the investigations made and the actions we have taken. I am pleased to confirm that a referral to the Musculoskeletal Service (MSK) was made on the day of your consultation with our doctor and I understand that you are waiting to hear from them regarding an appointment. The MSK Service can provide you with an update and they can be contacted on 01707 247416. With kind regards Mrs Janine Ellis Managing Partner on behalf of Dr Oates & Partners