Hammersmith & Fulham Centres For Health - Ratings and reviews
Reviews
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Review titled Good clinical staff, poor patient experience
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2024
This practice at Charing Cross hospital frequently seems to move, with rather unhelpful signage pointing you to where you need to go. At present they appear to be in a cupboard at the back of the hospital behind the lifts. The waiting area is gloomy and dated, with a mix of old and new chairs recycled from other areas of the NHS. Booking appointments is a chore; you either have to telephone and hope you get through or attend in person, online booking seems to be disabled despite it previously being an option. For those of us who do not or cannot use a telephone for voice calls this presents a challenge. Good luck getting a same day appointment for an urgent matter, I recently had to present at A&E around the corner for medication as I couldn't get an appointment on the same day. The receptionists seem disinterested in their work, and bordering on obstructive/short at times depending on who you get - something that frankly needs to change (also like to complain about their colleagues on the telephone in front of patients). The current location meant while I was waiting I could hear a consultation for another patient through the door, an issue for privacy. The nurses and doctors I have encountered here though have been nothing but friendly and helpful, and cannot be praised enough. They don't try and rush patients out the door and do listen to them. Pros: Friendly clinical staff Cons: Disinterested/dispondent receptionists - some of these in the past have been quite nosy about why I want an appointment. Gloomy/dark surroundings and a general feeling of dilapidation in the surgery at Charing Cross. Poor sound control. I would not recommend this practice for any new registrations for this reason, and when I am able I will be changing to another just because it's a pain in the rear to get any appointments booked.
Visited March 2024
Hammersmith & Fulham Centres For Health has not yet replied.
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Review titled Excellent Clinical Pharmacist
Rated 5 stars out of 5
by Sh Gh - Posted on 31 October 2023
The clinical Pharmacist sd is a truly exceptional pharmacist. She is not only knowledgeable, kind and caring, she is also goes above and beyond, ensuring the best care for her patients. Today she reviewed my conditions and my medications in details and she extensively explained my medications that no one else did for me before! I am truly grateful for her outstanding service and support! Thank you very much!
Visited October 2023
Hammersmith & Fulham Centres For Health has not yet replied.
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Review titled Awful admin and GP service
Rated 1 star out of 5
by Roman - Posted on 11 July 2023
I have been patient with this surgery for over a year now. All this time I only had awful experiences. Rude and unprofessional reception team. No appointments were ever available - the earliest appointment I got was in 3 weeks from when I called (at 08:20 in the morning). Reception team practically refuses to provide face-to-face and appointments and only booked telephone appointments. However, every telephone appointment was never when booked, i.e. GP would call 15-30 minutes before or 2 hours after and if you do not pick up when they can (again not at the supposed time of the appointment) you have to reschedule the appointment (which is always at least 3 weeks in the future the closest)
Visited July 2023
Hammersmith & Fulham Centres For Health has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
Exceeded expectations! Always accomodating and very good at their job. Thank you for the great service!
Visited May 2023
Hammersmith & Fulham Centres For Health has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Niamh - Posted on 17 May 2023
Once again blown away by the care given. I called in on the off chance that they had a same day appointment for a very minor problem. I got a call back for a telephone consultation a few hours later saying that I could come straight in. I was only in the building for about 15 minutes total, and I left with a diagnosis and a prescription! The doctor even noticed that there was a pharmacy closer to my house, and saved me a walk. Every time I have needed treatment it has been just as great!
Visited May 2023
Hammersmith & Fulham Centres For Health has not yet replied.
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Review titled Rude Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
Rang up the GP to ask for an appointment, but was unsure of whether I needed an in-person appointment or to book a call with the GP. After explaining why I needed to see the GP to the receptionist, she was incredibly curt, rude, and unhelpful answering my queries. Her unhelpful and rude demeanor does not make me want to keep this GP on as my GP.
Visited February 2023
Hammersmith & Fulham Centres For Health has not yet replied.
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Review titled Great service from great team
Rated 5 stars out of 5
by N.Al Juburi - Posted on 28 February 2024
I am very grateful to the s.d. pharmacist who works at the Hammersmith and Fulham Health Centre. She is very good at taking care of my mother’s medication, checking for any interactions or side effects, and having meetings with other doctors at the surgery to refer my mother to the right specialist. She is very helpful and always gives time to discuss any concerns that I have. She is professional, friendly, and compassionate. dr.m.m, dr.r.s.p, and the pharmacist s.d, they have been a great support for me and my mother during this difficult time, they go above and beyond to ensure that my mother receives the best possible care. s.d. is truly an asset to the Hammersmith and Fulham Health Centre and the community.
Visited January 2023
Hammersmith & Fulham Centres For Health has not yet replied.
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Review titled Lovely practice
Rated 5 stars out of 5
by Michelle - Posted on 14 September 2022
It was very easy to get in touch with the practice online, and they responded very quickly. The pharmacist I spoke to on the phone was lovely and explained everything to me clearly. Overall great experience!
Visited September 2022
Hammersmith & Fulham Centres For Health has not yet replied.
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Review titled Excellent service from clinical pharmacist
Rated 5 stars out of 5
by Tony - Posted on 23 June 2022
Today I had my medication review with the conical pharmacist. She was so lovely and understanding and put me at ease with my concerns . Really happy with this appointment.
Visited June 2022
Hammersmith & Fulham Centres For Health has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Dilshah Jiva - Posted on 01 June 2022
I had sent a repeat prescription for blood pressure medicine and two insulins After receiving a text message from the pharmacy to collect my meds,I was told that the insulin was not prescribed !Again I had to ring the surgery and beg for the insulin prescription again only one insulin out of two was prescribed by this time surgery was closed for the weekend. I have found out that this surgery has excellent doctors but management is very poor and dangerous!! to my
Visited May 2022
Hammersmith & Fulham Centres For Health has not yet replied.