Reviews

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1. Review titled Ridiculous wait times.

   ★★

   Rated 2 stars out of 5

   by Anonymous - Posted on 30 October 2023

   I was told by my GP I needed a follow-up appointment for a medication review for an ongoing issue, that has been unresolved since June. This medication was a one-off prescription, so need an appointment to know what the care plan is. I phone to book this appointment, and found I had to wait *6 weeks* to see my regular GP. This is 3 weeks after my 1-month course of medication runs out, leaving me without care for 3 weeks. I have had ongoing issues trying to book appointments for healthcare issues since registering with this surgery - with my shortest wait time to see my assigned GP being 3 weeks. I have also had issues with their urgent care team, being short and unkind with me, despite me being kind and patient with them. My regular GP is wonderful, but the rest of my experience with this surgery has been more than just sub-par.

   Visited October 2023

   Report as unsuitable

   Review titled Guildowns Group Practice

   Replied on 31 October 2023

   I'm sorry to hear of your experience. Please could you contact me at the surgery so I can investigate this matter and follow up. I would be very happy to speak to you on the phone or face to face if you prefer. Yours sincerely, Camilla Walker Practice Business manager

   Report as unsuitable

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