Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
I've never seen such a appauling surgery. This surgery really needs to get shut down. They are really unhelpful and not at all empathetic. They ask us to fill in a rapid health and do not get back to us. What is the point of filling such a long questionnaire in and don't even get a response. We finally book an appointment and it's not even with a dr, it's with a clinician who sends us home saying theres nothing to worry about! The receptionist are also soo unhelpful and unbothered it's unreal. Also, when we finally do get an appointment with the dr, they see if the reason is appropriate and if it's not they decide themselves and change it according to the appointment to see the clinician. I have filled in the Rapid health last night, for a emergency and still haven't heard anything back and it's 11:06.
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled Positive appointment.
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2024
Doctor was on time ,thorough, and informative. We discussed what the medication would or would not do and if not suitable, to give the surgery a call and it would be changed if unsuitable. Not much more you can ask for really.
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled Good doctor
Rated 4 stars out of 5
by Sam Templeman - Posted on 30 October 2024
Saw the doctor and she was very helpful and made me feel at ease. Understanding my individual problems she proceeded to book me in for further much needed appointments without me asking.
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled Pre-appointment text communications
Rated 5 stars out of 5
by Russell Holden - Posted on 30 October 2024
I had a very positive and quick appointment this morning. The only feedback I have relates to the pre-appointment communications by text when it comes to blood tests, as I had to call the surgery the day before to confirm if it was a fasting or non-fasting blood test. If this was made clear in the texts beforehand, then it would save time spent dealing with an additional phone call to the surgery to clarify that. So just a suggestion but otherwise I had a good experience.
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled Trusted Staff
Rated 5 stars out of 5
by Gabrijel - Posted on 11 November 2024
Visited for my diabetic review and it was amazing. Great advice, a new treatment and had a truly lovely time of it. Thank you for a cheerful appointment.
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled Outstanding care and advice
Rated 5 stars out of 5
by Colin - Posted on 23 October 2024
Really caring and unhurried. Professional and approachable giving detailed advice with genuine concern for my health and well-being.
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled Blood tests
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2024
Nurse took blood from myself, very efficient and painless, and surprisingly no bruising. Also time keeping was excellent.
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled Impossible to get a timely appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
Impossible to get an appointment anymore! Have been with the surgery for over 30 years. Haven’t needed an appointment for a few years and tried to book an appointment today but nothing available for over a week!! Online triage system is clunky - really disappointing
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled No support
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2024
Receptionist immediately sounded fed up and combative and had very poor level of English, I called to make an appointment and was directed to the form, when I asked if I could make an appointment on the phone she said yes but then wouldn’t let me make an appointment - really strange and unnecessary stress when you’re unwell and in need of care. I feel like there is no point reaching out to my GP practice anymore as they seem resistant to provide an appointment.
Visited October 2024
Groves Medical Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Pat Simpson - Posted on 12 September 2024
I saw a Spanish female Dr yesterday. She was kind, caring and extremely thorough.,Explained everything to me and booked me a follow up appointment.,
Visited September 2024
Groves Medical Centre has not yet replied.