Grove Medical Practice
Cromwell Place, St. Ives, PE27 5JDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Grove Medical Practice.
Reviews
-
Review titled Caring Practice
Rated 5 stars out of 5
by Allen A. SCHOFIELD - Posted on 24 February 2025
Date of Appointment - Monday, 17FEB2025// 2 issues were raised at GP appointment// Both issues dealt with promptly// Action taken resulted in chest ex-ray which I attended same day at Hinchingbrooke Hospital; a hospital appointment at Hinchingbrooke Urology Department on Thursday, 06MAR2025 ( my arrangement). I was very happy with the professionalism provided///
Visited February 2025
Review titled Grove Medical Practice
Replied on 28 February 2025
Dear Allen... Thank you so much for taking the time to share your positive feedback. I'm really pleased to hear that everything was sorted so quickly for you and for how you were treated. Thanks again, positive feedback is much appreciated by the team. Simon Simon Stitson Practice Business Manager Grove Medical Practice
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2025
I am always very impressed with Grove Medical Practice. I have 2 long term health conditions and am on medication that needs to be monitored closely with blood tests. The nurses are always brilliant, on time, efficient and happy to help with anything. Anytime I have needed an urgent Drs appointment I am seen or phone called either on the day or the day after I have sent the request. My son has also always been very well looked after but the Drs and nurses at Grove Medical Practice. Thank you to all the Dr’s, nurses and reception team! :)
Visited February 2025
Review titled Grove Medical Practice
Replied on 28 February 2025
Dear Patient... Thank you so much for taking the time to share your positive feedback. I'm so pleased to hear that both you and your family are feeling well supported by the practice and that you are able to access our services and support when you need them. Your feedback and thanks for all members of the team is greatly appreciated and such a boost. Thank you again. Many Thanks Simon Simon Stitson Practice Business Manager Grove Medical Practice
-
Review titled Excellent service from the pharmacy staff
Rated 5 stars out of 5
by Dr James D Stevenson - Posted on 24 January 2025
Regarding a telephone call on 23 Jan 2025 for the purpose of accomplishing a periodic review of medications, I would like to complement the member of the pharmacy staff who made this call. I was highly impressed with her knowledge of my several medications and medical conditions, but most especially her discussion of the pros and cons of different possibilities involved in changing some of these medications (which we decided not to do). I had several questions regarding different courses of action and side effects of the medications which she answered in a highly professional manner. She was very aware of both the medical issues involved as well as my feelings and concerns regarding my conditions. In other words, I was very impressed with both her interpersonal skills and empathy, as well as her professional knowledge.
Visited January 2025
Review titled Grove Medical Practice
Replied on 28 January 2025
Dear James... Thank you so much for taking the time to share your positive feedback about the practice. I was really pleased to hear that you felt well supported during your contact with our Clinical Pharmacist and that all of your questions were answered and that you were able to make a plan together about your medication. I've shared your feedback with the colleague who spoke with you and they have asked me to share their thanks and appreciation too. Positive feedback is such a boost for the team and makes a real difference, so thank you again, it's much appreciated. Many Thanks Simon Simon Stitson Practice Business Manager Grove Medical Practice
-
Review titled Excellent care
Rated 5 stars out of 5
by Maggie Nicol - Posted on 14 February 2025
The care I received recently was exemplary. After submitting my online form I received a response within the hour and, as it was a recurring problem, was told that a prescription had been sent to the Dispensary. I collected that and began my treatment all within 2 hours of submitting the form. Excellent service. Thank you.
Visited January 2025
Review titled Grove Medical Practice
Replied on 14 February 2025
Dear Maggie... Thank you so much for taking the time to share you positive feedback following your recent contact with the practice. I'm really pleased to hear that you felt well supported that everything was sorted so quickly for you. Thanks again Simon Simon Stitson Practice Business Manager Grove Medical Practice
-
Review titled Great service despite January pressures
Rated 5 stars out of 5
by Maggie Nicol - Posted on 09 January 2025
I submitted my appointment request at 11am and received a telephone call at 11.50 offering me an appointment at 12.46 that day! The GP was great and sent a prescription to the Dispensary. I then only had to wait 5 minutes while they made up the prescription. Excellent service. Thank you.
Visited January 2025
Review titled Grove Medical Practice
Replied on 13 January 2025
Dear Maggie... Thank you for taking the time to share your positive feedback, we really appreciate it. I'm really pleased that everything ran through our online portal (Anima) and Duty Team so quickly for you. Thanks again Simon Simon Stitson Practice Business Manager Grove Medical Practice
-
Review titled Excellent
Rated 5 stars out of 5
by Helen Norris - Posted on 14 August 2024
Professional, friendly and very reassuring. Reception and GP were wonderful - I cannot thank them enough for fitting me in & being so kind.
Visited August 2024
Review titled Grove Medical Practice
Replied on 16 August 2024
Dear Helen... Thank you for taking the time to share your positive feedback. Your feedback is much appreciated and makes a huge difference to the team. Thanks again Simon Simon Stitson Practice Business Manager Grove Medical Practice Thanks again
-
Review titled Mid appointment
Rated 3 stars out of 5
by Anonymous - Posted on 30 July 2024
After returning to the doctors for issues I have had as a newborn, (now nearly 21), with them making no effort to look into heart issues and them previously telling me there is nothing wrong with me, (literally unable to breathe for minutes at a time with the worst pain i have ever experienced in my heart). My doctor stated talking about how the contraceptive I had been taking for less than a year could kill me with blood clots and swelling, (neither of which I had experienced, brought up, or was at all relevant in the appointment). The doctor then went on to say she’s not concerned but will run tests anyway, (probably so I can’t go to another doctor, get a diagnosis and sue the previous doctor). I also talked about breathing/ling problems which the doctor then said she wouldn’t deal the problem until my heat was dealt with and since they have only just started “looking into” this now after almost 21 years, I’m not hopeful this will be dealt with any time soon. I described my lung/breathing symptoms to the doctor the doctor then continued to say it was just be a of living in a dry environment and told me to get a humidifier, I then informed the doctor that I live in a damp house, the doctor then completely double backed in what they said and stated that the damp environment was the cause of the issues without saying/ doing anything further.
Visited June 2024
Review titled Grove Medical Practice
Replied on 31 July 2024
Dear Patient... Thank you for taking the time to share your feedback with the practice. I am very sorry to hear about the recent difficulties you experienced during your appointment and how we have left you feeling. So that we can work to resolve your queries for you, please could you email your contact details to me at cpicb.grove.medical@nhs.net. Many Thanks Simon Simon Stitson Practice Business Manager Grove Medical Practice
-
Review titled Very impressed
Rated 5 stars out of 5
by Penelope Smallwood - Posted on 01 August 2023
As a relatively new patient I have been most impressed. I phoned yesterday and the phone was answered immediately. The receptionist was pleasant and helpful. I wanted a vaccination and received an appointment that afternoon. The nurse was also very pleasant and professional. I also asked for a face to face appointment with a doctor which I stressed was non urgent. I was offered one for the next morning which unfortuately was not convenient for me but I was offered another convenient one. If this is the broken NHS then long may it last.
Visited July 2023
Review titled Grove Medical Practice
Replied on 07 August 2023
Dear Penelope... Thank you for taking the time to share your feedback about your recent contact with the practice. I was delighted to hear that your treatment and appointment requests were responded to promptly by the practice and that we left you feeling impressed by the service we provide. I will pass on your lovely feedback to the the Team. Thanks again Simon Simon Stitson Practice Business Manager Grove Medical Practice
-
Review titled Another waste of an hour on the phone
Rated 2 stars out of 5
by Anonymous - Posted on 27 June 2023
On Friday I received a text from the surgery telling me that I was being referred to Dynamic Health and if I wanted further information I should ring the surgery. Yesterday I started ringing the surgery at 5.45pm on the number given. Unfortunately, I still ended up in the usual queue. About 6pm the message said that I was caller number 10. The website showed that the surgery was open until 7pm, so I continued to hold. By 6.15pm the message said that my call would be answered by the next available operator. It was still saying this when I eventually hung up at 7.05pm! Pressing 1 for a call back has never worked for me. Three weeks ago I handed in a repeat prescription at my local pharmacy. When they hadn’t received it back from you a week later, someone from the pharmacy rang to see what had happened to it. to be told that it had been sent to a St Ives pharmacy as a permanent change had been requested!! Of course, they didn’t know who had requested it. I’ve been a patient at this surgery for over 50 years and I can’t believe how much it’s changed recently and not for the better.
Visited June 2023
Review titled Grove Medical Practice
Replied on 28 June 2023
Dear Patient... Thank you for taking the time to share your feedback with the practice. I am very sorry to hear about the recent difficulties you have experienced and how we have left you feeling. So that we can work to resolve your queries for you, please could you email your contact details to cpicb.grove.medical@nhs.net. Many Thanks Simon Simon Stitson Practice Business Manager Grove Medical Practice