Grove Medical Centre
Grove Road, Felixstowe, Suffolk, IP11 9GAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Grove Medical Centre.
Reviews
-
Review titled Rude Doctor
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2025
I was calling the doctors for the second time to let them know that I was pregnant , I had to ask some advice on a tablet that I’m taking and to see if it’s safe to take whilst pregnant , once that was discussed he then said to me so what do you actually want then ! I go I’m ringing for advice and to let you know that I’m pregnant as the computers and that we’re down Monday , he go how do you know your pregnant I go I’ve had 2 positive pregnancy tests but don’t know how many weeks I am he asked when the first day of my last period was and he said I was around 10 weeks I go but I don’t 4/5 pregnancy tests 3 weeks ago and they were negative ?! He then go so your probably not even pregnant after me clearly telling the doctor that I’ve had 2 positive tests
Visited May 2025
Review titled Grove Medical Centre
Replied on 16 May 2025
Dear Anonymous, I am sorry to hear that you are unhappy with a consultation. Can you please contact me direct aimee.wiseman@nhs.net an i can certainly look into this for you. Thank you
-
Review titled Empathetic staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2025
I have recently been struggling with my mental heath and reached out to the Grove Surgery for some guidance. It took a lot of courage to phone in and the two care navigators that I spoke to made the whole process much easier than I expected that it would be. They were very reassuring and supportive and made two difficult calls much easier than they may have been. I also gained some excellent advice from the GP for which I am very grateful.
Visited April 2025
Review titled Grove Medical Centre
Replied on 28 April 2025
Dear patient, thank you for taking the time to send in feedback. It is always really great to hear that patients have had a good experience at the surgery. Aimee Wiseman Assistant to the Practice Manager
-
Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2025
I recently attended the Endoscopy unit. Every staff member/clinical staff I met were lovely & friendly. They were very reassuring during the procedure & clearly explained the findings. Thank you
Visited March 2025
Review titled Grove Medical Centre
Replied on 28 April 2025
Dear patient, That is great to hear thank you so much for your review. We are glad your experience at the surgery was a positive one. Aimee Wiseman Assistant to the Practice Manager
-
Review titled Fantastic Practice & Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2025
I have always had a good experience at this surgery but yesterday I was there with my young daughter who was having a blood test and she fainted. She was then sick several times and had a panic attack. The staff were amazing especially the nurse who tended to my daughter. She was fantastic and very caring. She reassured my daughter, and myself. We were not rushed in any way and they made sure my daughter was back to normal before letting us leave. A huge thank you to this nurse and all the staff! I would definitely recommend this surgery.
Visited March 2025
Review titled Grove Medical Centre
Replied on 07 March 2025
Dear patient, Thank you for your review. It is always really great to hear that patients have had a positive experience when visiting the surgery. I will make sure your feedback is shared with the staff. Thank you again. Aimee Wiseman Assistant to the Practice Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by GARELD - Posted on 10 November 2024
Called early to book appointment, answered quickly despite the queue, I had a call back in about 1 hour and problem solved over the phone, medication sent to the chemist. I have used the Grove many times and have always found them very helpful. Their handling of the Covid situation was great and well organised. Thank you to all the staff and helpers
Visited November 2024
Review titled Grove Medical Centre
Replied on 11 November 2024
Dear Gareld, thanks so much for your review. The reception team have been working hard to improve the telephone queuing times and our new phone system has helped with this. I am glad you have had a good experience. Aimee Wiseman Assistant to the Practice Manager
-
Review titled Reception staff could try to be helpful
Rated 2 stars out of 5
by Lorraine - Posted on 02 October 2024
Arrived what I thought was 10 minutes early for my appointment, I had made a genuine mistake and was in fact 5 minutes late. Oh no what can we do. You’ll have to book a new appointment, it would have been lovely if the receptionist had made enquiries about whether the nurse could fit me in still. It may have been a no and I would have accepted that news, I made a genuine mistake and felt that I was being punished for being a bad girl.
Visited October 2024
Review titled Grove Medical Centre
Replied on 03 October 2024
Dear patient. Thank you for taking the time to write a review for the surgery. I can understand your frustration at having to rebook your appointment but I can confidently say that the team of Receptionists we have would have been very aware if the clinician had time to ‘squeeze’ you in and it appears that on this occasion it was not possible. Appointments can range from 10 minutes to an hour and if a patient is even a few minutes late this can have a serious knock on effect for other patients and create a stressful environment for the clinician. We do send a text message confirming the date and time of the appointment and a reminder text message the day before. Thank-you again for taking the time to provide feedback. Aimee Wiseman Assistant to the Practice Manager
-
Review titled Positive Experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
I called early in the morning for an appointment and my call was answered very quickly despite being 20th in the queue. I was spoken to 45 minutes later by a GP and offered an appointment to be seen an hour after that. I was seen and prescribed medication all before midday. Excellent service, we should be proud to have this fantastic surgery in our little town.
Visited April 2024
Review titled Grove Medical Centre
Replied on 18 April 2024
Dear patient, I am really pleased to hear that you were happy with a recent experience at the surgery. The staff do work incredibly hard to provide the best service possible. We have a great team. I will certainly share your feedback with them. Thank you Aimee Wiseman Assistant to the Practice Manager
-
Review titled Colonoscopy and gastroscope Examination
Rated 5 stars out of 5
by Doug Barnard - Posted on 01 August 2023
I just want to thank the whole team for my excellent treatment yesterday, they had quite a job, and wasn’t without pain, but they were able to complete the procedure and I have nothing but praise for them. I’ve had quite a few things done in the last 2years, all on the NHS and my opinion is we are very, very lucky to have it.
Visited July 2023
Review titled Grove Medical Centre
Replied on 01 August 2023
Dear Mr Barnard, Thank you so much for taking the time to provide feedback. I'm very pleased to hear that you had excellent treatment from the endoscopy team. I will certainly feed this back to them. It is always so nice for the staff who work so hard to hear positive feedback. Thank you once again, Aimee Wiseman Assistant to the Practice Manager