Grove House Practice - Ratings and reviews
Reviews
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Review titled Dissatisfied
Rated 2 stars out of 5
by Griffith's Molyneux - Posted on 16 October 2023
I tried to make an appointment with my Dr today because I have a stomach complaint, was sent a text with an appointment at 08.15 am but with a nurse not a Dr. I rang up to say appointment was to early and I couldn't get there at that time, and I wanted to see a Dr not a nurse. I was then given another appointment but 15 minutes later yet again with a nurse, I said I wanted to see a Dr not a nurse. I was then given a Gp extra appointment for 19.15 pm at the end of the month, I am 84 years of age never ever have a medication review or a even an appointment to see how I am doing. I find that Grove House surgery is very poor. What are the Dr's doing at Grove House? Very poor service.
Visited October 2023
Review titled Grove House Practice
Replied on 02 November 2023
Dear Mr Molyneaux I sorry you have had such a poor experience and frustrated by this. We all want to help and serve all patients. To explain our clinical team has widened and our Advanced Nurse Practitioners will do initial assessments of complaints. They can examine, prescribe, order blood tests and make referrals, including escalating your symptoms to a gp should that be needed at that stage. Most often, initial assessment and ordering of investigations is required. I appreciate and understand your frustration but we are trying to prioritise the extremely high demand with the resources we have available. I would be more than happy to call you should you wish to discuss this concern further
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Review titled A good move
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
Both myself and my husband have had to change GPs, due to postcode area, even though we are in Sutton Park and closer to Frodsham. At first, after 25 years, we were devastated, but in reflection it’s been for the best. We cannot praise the Reception ladies enough. They give everyone a warm welcome, not just on the phones, but also when you arrive at the desk. It can’t be an easy job, you’re doing your best to fit In requested appointments, listen patiently and do your best to help.
Visited October 2023
Review titled Grove House Practice
Replied on 14 November 2023
Thank you for your thoughtful, kind words. I must admit the care navigation job is not an easy one but the team really do try their best to help each patient, listening to their concerns and treating each patient individually with attention and respect. I'll share your review with the team they will be really pleased, its so rewarding to hear positive comments Joanne Business Manager
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Review titled Fabulous Practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2023
Thank you to Grove House Care Navigators. I completed a patchs form this morning and during the course of today I have spoken to two Navigators. Both young ladies were very kind, understanding and most helpful. Today was my first time using patchs - I have used E Consult in the past. I found patchs very easy to complete and it was reviewed by a GP today - I now have medication to ease my pain!! I am aware that Doctor's surgeries can be extremely busy but I have not encountered any difficulties with Grove House Practice. I will use Patchs, but also feel confident enough to ring the surgery if I have any urgent concerns. In my opinion, Grove House Care Navigators do an excellent job.
Visited August 2023
Review titled Grove House Practice
Replied on 14 November 2023
Thank you for your thoughtful, kind words. I must admit the care navigation job is not an easy one but the team really do try their best to help each patient, listening to their concerns and treating each patient individually with attention and respect. I'll share your review with the team they will be really pleased, its so rewarding to hear positive comments
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Review titled Worst Practice ever. Rude, unhelpful, zero compassion
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
You cannot get an appointment via phone or e-consult. E-consult opens at 8 and is closed by 9! Rang them to address this issue to be spoken to rudely. If you have mental health issues well don't expect any help. I was answering "yes" to suicidal and still didn't get a face to face. Prozac prescribed without even seeing me which made things worse. Tried to access services again on unrelated matter for my child - still useless. Recently they have lost prescription requests and I have even been told by the pharmacy that Tower is slightly better. This place needs an independent inspection and shutting down.
Visited March 2023
Review titled Grove House Practice
Replied on 10 May 2023
Dear Patient Thank you taking time to write a review. We welcome all patient feedback as we believe it is the best way to learn how to improve services and consider the most appropriate approach across our 14,500 patient population. You help us to improve and our Patient Participation Group help us to review new ideas, problems and future developments. Please get in touch if you would like to take part in our PPG. I was saddened to read that you feel we have not met your expectation on this occasion but as these reviews are anonymous it is difficult to investigate what happened or how to help you further. The practice has a robust complaints procedure in place, which will investigate and look to resolve the problem. This can be found on our website www.grovehouse.co.uk
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Review titled Worst Practice Ever!!!!
Rated 1 star out of 5
by Stephanie - Posted on 03 March 2023
- Rude staff who constantly gives attitude and puts the phone down. - You fill out an e consultation form at 8am and be waiting weeks for them to tell you they have never received one (this has happened three times now) - Constantly begging for help regarding mental health and they just ignore you. - Ask for a repeat prescription and they put the phone down. - Book you in for an emergency appointment but have you sat in the waiting room for 2 hours for them to not have booked you in. - Asking for treatment/medicines and/or referrals due to other problems and getting asked do you think it's necessary? Yes, I need my medicine and I want to be looked at! Soooo rude! The practice has gone downhill over the past 3 years! Awful staff, very rude and snotty! How they speak to you is absolutely disgusting! The how Grove House Pracrice neglects their patients is absolutely disgusting! All this has been happening for the past 2-3 years! Nothing but neglect! Needs shutting down!!!!
Visited March 2023
Review titled Grove House Practice
Replied on 10 May 2023
Dear Patient Thank you taking time to write a review. We welcome all patient feedback as we believe it is the best way to learn how to improve services and consider the most appropriate approach across our 14,500 patient population. You help us to improve and our Patient Participation Group help us to review new ideas, problems and future developments. Please get in touch if you would like to take part in our PPG. I was saddened to read that you feel we have not met your expectation on this occasion but as these reviews are anonymous it is difficult to investigate what happened or how to help you further. The practice has a robust complaints procedure in place, which will investigate and look to resolve the problem. This can be found on our website www.grovehouse.co.uk
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Review titled Excellent Service
Rated 5 stars out of 5
by Mrs. C. Morgan - Posted on 07 December 2022
I completed a GP web at 8am this morning. Within 30 minutes I was contacted by a very kind and caring Gp. I collected my prescription by 9.30am. Overall a very efficient service. Thank you Grove House.
Visited December 2022
Review titled Grove House Practice
Replied on 08 December 2022
Dear Mrs C Morgan thank you for taking the time to comment on our process and using the electronic consultation system. It is useful and works for many patients.
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Review titled Fast, efficient and effective
Rated 5 stars out of 5
by John Secker - Posted on 22 December 2022
After a few weeks of increasing hip pain I filled in an e-Consult form at 8:30 on Wednesday before Christmas, expecting to be contacted sometime in the New Year probably. At 9:30 I got a call from the practice inviting me to see the doctor at 10:20. After taking my history and examining me to rule out sciatica and inguinal hernia he diagnosed arthritis with a number of possible causes, and made an appointment for an X-ray at the local hospital. He also prescribed painkillers for the short term. I drove to the hospital where I was on the list already, and had the X-ray within 20 minutes. All done within 3 hours of my initial on-line submission. Depending on what the X-rays show I will have further discussions on treatment - in the meantime the prescription for painkillers has already been sent to my preferred chemists. This is not a tale of high drama, my life was not in danger, but it was handled with speed and efficiency. Everyone I met (two receptionists, doctor, radiologists) was friendly and helpful. Everything was joined up. It all went much quicker than I could possibly have expected. I am sure most of the comments that you get are complaints, so I wanted to record my happiness with the service I received.
Visited December 2022
Review titled Grove House Practice
Replied on 28 December 2022
Thank you kindly for taking time to provide this feedback on services at the practice, It helps to get good feedback. All requests are triaged by a senior clinician and acted on appropriately and with as much efficiency as possible. That sometimes may mean being referred to other services too. Our aim is always to get patients to the right person (not always a GP), in the right time (might not be today) and to the right place (might not be the practice) in the collaborative health service approach.
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Review titled A surgery is only as good as the GP's. 5* Dr O
Rated 5 stars out of 5
by Martyn Raybould Pagham - Posted on 14 November 2022
At 64 I have rarely attended the Doctor's, but increasingly and for occasional common sense checks I have recently. The Doctor I had twice now is exceptional, in all my years I cant remember someone who is as authentically interested and listened. In all, my Grove House visits have been great, reception was friendly and helpful, the bloods lady was good at her job and the GP was attentive and expert. Both at the visits and in following up with a call to say all was OK. Now they are busy, and I know some GP's dont call if there is no problem, only if there is. But the issue with that is we patients dont know if there is no issue or the GP just forgot to call. The call to say all is well was the best call I had all year! Especially given my friend in Worcester recently died of Cancer in just 3 months. So my thanks to Grove House and this GP in particular. Thank you!
Visited October 2022
Review titled Grove House Practice
Replied on 17 November 2022
Thank you for your comments on the Practice and service you received, That means a lot and I have shared it with the practice staff. I know we don't always make every patient feel this way all the time. We are all a little perplexed at healthcare generally, with such poor incorrect media coverage but it so welcoming to hear this especially when we are trying so hard, all day every day THANK YOU