Grosvenor House Surgery - Ratings and reviews
Reviews
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Review titled Very hard to get through to on phone
Rated 2 stars out of 5
by Maxine Farrell - Posted on 21 December 2023
Can never get through to this surgery easily. Also now has a new recorded message that too busy and cuts you off. Doctors great when you can get to see one.
Visited December 2023
Grosvenor House Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Faouzia Miri - Posted on 24 October 2023
I used the Link given to me by the receptionist.The doctor's response was immediate, the same day. I was seen by the doctor an hour later.
Visited October 2023
Grosvenor House Surgery has not yet replied.
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Review titled Very unsatisfied
Rated 2 stars out of 5
by Christine Foley - Posted on 04 September 2023
I have been holding onto the phone now for 47 minutes. I got to no.3 and everything stopped to let me know where I was in the queue. The last time this happened it was over an hour, I hung up and tried again another 20 min. I walked to the surgery. There were no patients. This new system is just not working. As I said to the Manager unless there are more people answering the phones this is pointless. The patients need to be taken into account this is not happening.
Visited August 2023
Review titled Grosvenor House Surgery
Replied on 06 September 2023
Dear C Foley, Thank you for your feedback regarding our phone systems. Firstly, please accept my sincere apologies you have experienced difficulties getting through to us. We are in the process of changing over phone systems so that patients can have a more stream-lined service as we do understand how frustrating this can be. In the meantime, we do have an additional member of staff answering phone calls and queries during our busiest hours. Please note, we also receive such queries via post, email and internal and external messages. Here are some alternative ways to reach us or book appointments admin.grosvenorhousesurgery@nhs.net Accurx triage link: https://florey.accurx.com/p/E85034 This is the fastest method to contact the practice and all requests are seen by a GP to triage. Your feedback is important to us, and it helps us enhance our services. Thank you for sharing your concerns. kind Regards Practice Manager
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Review titled Good surgery
Rated 4 stars out of 5
by A shah - Posted on 15 June 2023
I am with this surgery since 20 years and over all my experience is good. They always helpful for me and my family. I hope they will continue work to improve their services more to provide us good services on time in future as well.
Visited June 2023
Review titled Grosvenor House Surgery
Replied on 06 September 2023
Dear A Shah Thank you for provided positive feedback to us. we Continue providing best service to our patients Kind Regards Practice Manager
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Review titled Long delay
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
I have been ask to come for blood pressure test. I came 10min early. I have been waiting 30min after my allotted time. There was only one more patient waiting (45min)who was boiling, in waiting area. During this time no one walk out from doctor's rooms...it was lunch time. I have cancelled my appointment after 30min delay as I have kids to pick up....very disappointed, blood pressure check takes 2min...
Visited June 2023
Review titled Grosvenor House Surgery
Replied on 06 September 2023
Dear Patient, Thank you for your review, we take all reviews into consideration to understand how we can improve the service we provide and I’m sorry you did not feel satisfied with the 'waiting appointment time.’ Please don’t hesitate to contact surgery with any further concerns. Kind Regards Practice Manager
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Review titled Very poor.
Rated 1 star out of 5
by Louise Weighill - Posted on 12 April 2023
A receptionist refused to make an emergency appointment even though it meant a vulnerable family member would be without vital medication. I understand that is a breach of obligations. This matter caused great distress.
Visited April 2023
Review titled Grosvenor House Surgery
Replied on 06 September 2023
Dear L Weighill, Thank you for your feedback, We’re sorry to hear you didn’t have a good experience with our receptionist team. We are continue to work on improving and also learning from this experience to ensure our patients have a better service for our patients.