Gresleydale Healthcare Centre - Ratings and reviews
Reviews
-
Review titled Fantastic service
Rated 5 stars out of 5
by Maggie Roy - Posted on 31 October 2023
Recently broke my ankle. I was struggling to manage at home with everyday tasks. Popped into surgery to ask for for referral to OT for shower seat and perching stool. Spoke to lovely receptionist who arranged for phone call to discuss needs and within two hours someone came to assess what I needed at home. A superb service Thankyou
Visited October 2023
Gresleydale Healthcare Centre has not yet replied.
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2023
I have suffered sudden health issues since last year, the care I have received from the gp and nurses have been fantastic. Despite issue’s getting through on the phone in the mornings I have spoken to the staff on the desks during the day and received prompt excellent care and promptly allocated appropriate appointments. Lovely staff Thank you
Visited June 2023
Review titled Gresleydale Healthcare Centre
Replied on 29 August 2023
Thank you for your lovely feedback it is important to us. I'm pleased you have rated our care 5 stars and I will share your comments with the team. Rose Cotton Practice Manager
-
Review titled All staff are excellent
Rated 5 stars out of 5
by Linda Carlton - Posted on 28 June 2023
Drs, nurses and all other staff have been so good to both of us over the years. But even more so recently looking after my husband before he sadly passed away. I will be forever grateful.
Visited June 2023
Review titled Gresleydale Healthcare Centre
Replied on 29 August 2023
Thank you for your lovely feedback it is important to us. I'm pleased you have rated our care 5 stars and I will share your comments with the team. Rose Cotton Practice Manager
-
Review titled Really good practise
Rated 5 stars out of 5
by Catherine Hughes - Posted on 04 January 2023
I have always found all the staff to be extremely kind and helpful. Today, as an example, I rang at 8am after feeling extremely ill. I had to wait about 20 minutes but the receptionist was friendly and apologetic. I was seen at 8.50 and had the meds I needed by 9.10. I was so grateful and feel considerably better already. The hardest thing is getting through, but in the current climate I think this surgery tries extremely hard to accommodate their patient's needs. It's not perfect, but more a sign of recent times than a failing of the surgery or staff. I feel they care for my health and wellbeing as well as they are able to. They have never let me down when I've needed their help and always made sure they keep me informed about vaccinations/health checks etc I am eligible for. They make sure they support my changing health needs as I get older. Extremely satisfied, thank you.
Visited January 2023
Review titled Gresleydale Healthcare Centre
Replied on 29 August 2023
Thank you for your lovely feedback it is important to us. I'm pleased you have rated our care 5 stars and I will share your comments with the team. Rose Cotton Practice Manager
-
Review titled OK but could be better
Rated 3 stars out of 5
by Robert Cox - Posted on 12 November 2022
1) I was misdiagnosed on one occassion, which suddenly became very urgent to them 24 hours later. 2) It takes them over 20 minutes to answer the telephone, and when you sitting in reception, there are two receptionists who are not answering the telephones. 3) They do not have an email address so it is impossible to send them documents and keep a record of any communication. 4) They do not nominate a GP to you, so you end up seeing different doctors whose only knowledge about you is a cursory glance at your health record.
Visited November 2022
Review titled Gresleydale Healthcare Centre
Replied on 06 December 2022
Thank you for your feedback. I will contact you direct to discuss the points raised. kind regards Rose Cotton Practice Manager
-
Review titled Long wait times to get through
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
Takes over 20 minutes to get through everytime I call - that's if you can get through at al. Today I started as 8 in the queue, at 1 in the queue I was stuck there for 15 minutes, still holding now - 32mins and counting...
Visited October 2022
Review titled Gresleydale Healthcare Centre
Replied on 06 December 2022
Thank you your feedback it is important to us. I am currently working with the ICB to improve our telephone system and we are also looking at increasing our workforce to support patient services. kind regards Rose Cotton Practice Manager