Greenview Surgery
129 Hazeldene Road, Northampton, Northamptonshire, NN2 7PBContact details and opening times
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Reviews
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Review titled Can never get through
Rated 2 stars out of 5
by Natasia Lewins - Posted on 24 October 2023
Son’s medication ordered but due to a global shortage pharmacy unable to source. Called surgery three times and was on hold for over an hour and half, so I had to end call. Called surgery again at 17.50 and at 18.30 call cut off due to surgery closing. How are patients meant to be able to discuss medication issues when the phone lines are constantly engaged and when you email an automated response state’s medication requests can no longer be emailed. Pharmacies are unable to contact GP directly anymore to inform of medication issues either.
Visited October 2023
Review titled Greenview Surgery
Replied on 15 January 2024
Dear Mrs Lewins Thank you for your feedback. Pharmacist's have a direct telephone line to the practice that they use to discuss any medication issues. I note that the query was resolved and prescription issued the following day. Liz Perryman Practice Manager
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Review titled Dissapointing
Rated 1 star out of 5
by R.winterton - Posted on 01 August 2023
I put in a request for my husbands regular medication, and yet again they missed off 2 items , this has happened several times to my and my husbands regular medication . I cannot understand why and how it happens. When we contact the surgery to let them know medication have been missed off, we still have to wait the normal waiting time before the prescription gets to the chemist despite the fact that it is the surgeries error .
Visited August 2023
Review titled Greenview Surgery
Replied on 25 September 2023
Dear Mrs Winterton Thank you for your feedback. I believe this has now been rectified to your satisfaction, if there are any outstanding issues please do contact me directly, Liz Perryman, Practice Manager greenview.k83077@nhs.net
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Review titled Totally inaccessible
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
I am a carer for daughter with very challenging mental health issues who lives with me. No recognition of my role from practice. I am at point of refusing further support for my daughter. I need some help - but 'anima' is not a good way of explaining my needs. Real people need something better to express their needs I am so sorry for all my fellow patients out there who, like me, need help to say, in written words, what they need help with.
Visited August 2023
Review titled Greenview Surgery
Replied on 25 September 2023
I am very sorry to hear of your challenges. Please contact Liz Perryman, Practice Manager at greenview.k83077@nhs.net to enable us to help you.