Greenview Medical Centre - Ratings and reviews
Reviews
-
Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
I have never known anything like the absolute ordeal to see a GP. Receptionists denying access to a GP for a chest infection and saying I had to go to a respiratory unit an hour away. Call morning after morning first thing to be denied an appointment despite having a very complex medical history and undergoing treatment, being told that the only way to get an appointment is to come in at 8am which is an impossibility for me. In five years I have managed to see a GP twic. No wonder individuals become seriously unwell with the absolute lack of access to services and the poor response from administrative staff despite several complaints.
Visited March 2024
Review titled Greenview Medical Centre
Replied on 16 April 2024
Dear Patient I am sorry to read your recent feedback and what you have described as an “absolute ordeal” to see a GP. This is certainly not the customer service we aim to provide to our patients. I am sorry that you felt that our reception team were “denying you access” to an appointment and didn’t provide you with the help and support that you needed when you contacted the surgery. You can book appointments via telephone, by coming into the surgery, or via 24/7 online access. Unfortunately, the demand for NHS services is greater than capacity, despite our best efforts to provide excellent service to all of our patients Our reception team are trained in care navigating patients to other services which may be more appropriate for the symptoms that they are experiencing at the time of contact. I am sorry if you have felt let down by the practice. If you would like us to address any specific concerns then please do get in contact with us directly and we will be happy to discuss these with you.
-
Review titled Appointment
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2023
I have been a patient here at this practice for nearly 4yrs can honestly say they has only ever been a few occasions I was unable to get an appointment but had this one already planned. I have plucked up the courage finally come and talk to someone regarding my problem. I can honestly say the person I came to see today had the time to listen and made me feel so relaxed I really can't thank them enough for there time and understanding a credit to the surgery.
Visited February 2023
Review titled Greenview Medical Centre
Replied on 02 March 2023
Thank-you for taking the time to submit such lovely feedback following your recent visit to Greenview Medical Centre. I am pleased to hear that the clinician you saw was kind, patient and understanding, and that it was a positive experience for you. Your feedback has also been shared with the Practice Management Team and we really are very grateful for your lovely comments.