Greenside Group Practice
26 Lennard Road, Croydon, CR0 2ULContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
When I called there was an option to select to book an appointment. I was in the que and then opted for them to call back. When they called me back I was asked about all the symptoms I have and was informed that there is no routine appointment available. Why do they have to have a system of booking appointment then?
Visited April 2024
Review titled Greenside Group Practice
Replied on 19 April 2024
Dear Patient, We're truly sorry to hear about your recent experience when trying to book an appointment with us. We understand your frustration and apologize for any inconvenience caused by the process. Our aim is to provide timely and appropriate care to all our patients, and we regret that we were unable to accommodate your request for a routine appointment. We appreciate your feedback regarding our booking system, and we'll review our processes to ensure that they are as efficient and helpful as possible. To investigate this matter further and address any concerns you may have, we kindly ask you to send us an email at SWLICB.GREENSIDEMEDICALPRACTICE@NHS.NET. Your feedback is important to us, and we want to ensure that we address any concerns you may have. Once again, we apologise for any inconvenience caused, and we appreciate your understanding. Kind Regards, Greenside Medical Practice
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Review titled Reception team improved but sadly GP doesn’t care
Rated 1 star out of 5
by Linda - Posted on 29 March 2024
The reception team are great! They are polite, understanding and do their best to help, unlike a few years back. I’ve been with this practice for over 40 years. However, the doctor I spoke to just isn’t interested. I’ve been told by both my optician and private GP that I need to see my doctor (more recently due to privately taken blood test confirming the optician’s concerns). The GP at Greenside did not believe the validity of these tests. Questioned where they were taken and whether the results had been reviewed by a doctor (which they had by a private GP), he asked to see proof and since emailing, I haven’t heard anything since despite the receptionist saying he would send a reminder. The same issue occurred when my daughter asked for help a few months back. The same GP just was not interested in helping her. She’s still suffering.
Visited March 2024
Review titled Greenside Group Practice
Replied on 19 April 2024
Dear Linda, Thank you for sharing your feedback, although we're saddened to hear about your recent experience with one of our doctors. We apologize for any frustration or inconvenience caused. We're glad to hear that you've noticed improvements with our reception team and appreciate your loyalty to our practice over the past 40 years. However, it's concerning to learn that you felt the doctor you spoke to wasn't interested in addressing your concerns or assisting your daughter. We take your feedback seriously and will investigate this matter further to ensure that such instances are addressed appropriately. It's important to us that all our patients receive the care and attention they deserve. If you would like to discuss your experience further or have any additional concerns, please don't hesitate to contact us directly. You can reach us via email at SWLICB.GREENSIDEMEDICALPRACTICE@NHS.NET. Your input is valuable, and we want to ensure that your concerns are thoroughly addressed. Kind Regards, Greenside Group Practice