Green Porch Medical Partnership
Green Porch Medical Centre, Green Porch Close, Sittingbourne, ME10 2HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good service
Rated 4 stars out of 5
by Tina - Posted on 26 May 2024
I attended the surgery for a blood pressure check. This was easy to book on my phone. The receptionist was very pleasant, the reception area was super clean and l waited very little time to be seen. The nurse was so lovely and over all it was just a nice experience.
Visited May 2024
Review titled Green Porch Medical Partnership
Replied on 28 May 2024
Dear Tina Thank you so much for taking time to review the surgery and thank you for your comments. I will share these with the team. Kind regards Nicola Reeves Practice Manager
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Review titled Dysfunctional
Rated 1 star out of 5
by Lee Brown - Posted on 18 March 2024
Two recent experiences where this practice proves to be totally inadequate to provide the duty of care to its patients. I had to wait 3 weeks for an appointment to seek advice following a back complaint which has left a numbness to one leg. After finally seeing what I can only describe as possibly the scruffiest dressed doctor who also struggled to string a single sentence together, I was prescribed yoga 🧘! He then proceeded to advise general exercise for which I explained I regularly run. He then replied, I can see you don’t have a big belly but you’re nearly 50 and getting old! Amazing what a genius, so glad I contribute to his salary! The second more recent experience was my wife trying to get an appointment for our 6yr old daughter who has had a persistent cough for many weeks which is now making her physically sick. After the usual failed attempts to phone for an appointment (same experience everyone has - wait in line then all alts gone) my wife called 111. The advice given was they would send through a referral to speak to a doctor so my wife call the surgery back. No appointments available travel 30 mins to faversham walk in. They were brilliant and gave our daughter a steroid shot, inhaler and antibiotics, clearly in need of medical support. Terrible care from this hideous excuse of community medical centre Green Porch! Shame on you!
Visited March 2024
Review titled Green Porch Medical Partnership
Replied on 07 May 2024
Dear Mr Brown Thank you very much for your feedback. I am Nicola Reeves, the new Practice Manager at the Green Porch Medical Centre. I am very sorry you have had a poor experience at the practice, I have taken note of your comments and concerns and I do appreciate how difficult it can be to get an appointment. This is why we signpost patients to the Faversham Urgent Care Centre. I will discuss this with the GP Partners at the practice but in the meantime if you have any further problems or concerns then please contact me. Kind regards Nicola Reeves Practice Manager
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Review titled Appointment
Rated 1 star out of 5
by Patient - Posted on 28 March 2024
I had a call appointment with Gp today but they didn’t contact us . Now there are 4 days off due to Easter holiday and I have to wait next four days to get the appointment. Careless surgery
Visited March 2024
Review titled Green Porch Medical Partnership
Replied on 07 May 2024
Dear patient Thank you very much for your feedback. I am very sorry you did not receive a call back. Please can you contact me and give further details so I can look into this. Kind regards Nicola Reeves Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2023
I contacted gp today regarding back pain, I was given a phone appointment 2 days later, very quick response, thank you
Visited December 2023
Review titled Green Porch Medical Partnership
Replied on 07 May 2024
Dear patient Thank you very much for your positive feedback. We are always trying hard to improve our service and I will feed your comments back to the staff Kind regards Nicola Reeves Practice Manager
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Review titled Terrible, just terrible!
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
I don't think they actually have any doctors on site, it is impossible to see one. Phantom doctors and horrendously abrupt and rude receptionist(s). Robotic answers: no appointments available, call at 08:00, goodbye! If possible - avoid!
Visited August 2023
Review titled Green Porch Medical Partnership
Replied on 15 August 2023
Dear Patient, I’m very sorry and disappointed to hear that you have had continued issues accessing our services at Green Porch Medical Centre, that you’ve found it impossible to see a doctor and have found our receptionists to be abrupt and rude. It’s a challenging time for the NHS at the moment, especially in Primary Care where demand is at an all-time high. I understand how frustrating it can be when you need to access your Primary Care Provider only to be told that there are no appointments available. This is not a problem unique to Green Porch Medical Centre and is a challenge that is being faced by the majority of Primary care Providers. Please rest assured that we are currently exploring all options to improve access to our services across the board. We are in the process of reviewing our clinical rota’s and appointment structure in an attempt to provide more choice and availability for patients. We are hoping to implement a new telecoms service which will allow us to review our data and implement changes in line with demand. We are also looking at staffing levels and are hoping, over time, to increase the size of our team to provide better access and a better service to our patients. Staff training will be of utmost importance moving forward and we would like to see reception staff able to provide clear advice, whether on the telephone or in person, in relation to appointment availability and options for patients should we not have a suitable appointment available at that time. These changes will take time and we are not necessarily able to implement these changes all at once, however, please know that the team here at Green Porch are hearing and listening to patient concerns and are actively working to address and rectify those concerns where possible. If you wish to discuss the matter further or have any additional points to raise please feel free to contact me directly at callum.mcque@nhs.net Your sincerely, Callum McQue Practice Manager Green Porch Medical Centre
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Review titled Avoid at all costs
Rated 1 star out of 5
by Olivia - Posted on 06 March 2024
Literally impossible to get an appointment. You can't get them in advance, you have to call at 8am to get an appointment the same day. There is technically an online system to get appointments, but it does not work. There is no queuing system when you call, you just have to keep calling until someone picks up. I started calling at 8am on the dot, and called 42 times before I got through at 8:20am. By then, all the appointments were gone. I have applied to transfer to a different GP because of this, as I have attempted to get an appointment for two weeks.
Visited June 2023
Review titled Green Porch Medical Partnership
Replied on 07 May 2024
Dear Olivia Thank you very much for your feedback. I am very sorry you have been unable to get an appointment at the practice. We now have a new telephone system which enables patients to wait in a queue when calling at 8am with a facility for a patient to have a call back if requested. We do appreciate how difficult it can be for a patient to get an appointment and I will share your feedback with the practice staff. Kind regards Nicola Reeves Practice Manager