Great Sutton Medical Centre
Old Chester Road, Great Sutton, Ellesmere Port, CH66 3SPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 30 June 2023
Had telephone consultation with GP & was advised that I needed to be seen. I was in GP surgery 40 minutes later . Couldn’t fault the service
Visited June 2023
Great Sutton Medical Centre has not yet replied.
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Review titled Good (mostly part time) Doctors terrible administration
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
Medical care is very good if you can get an appointment during the 8am dash as they refuse to organise even non-urgent appointments at any other time. It says in the foyer "Patient Centered" - it's not it's practice centered.
Visited June 2023
Great Sutton Medical Centre has not yet replied.
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Review titled Mediocre
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
e consults that you either wait 24 hours before an appt is made or you get phone call 4.45pm and get told by reception to go a and e for ear pain/problems - no need to for a and e. just need to check no perforation/lump of wax or just a prescription for infection from my gp/anp. you ring 8am only for 100+ times to ring and half the time no appointments left.
Visited June 2023
Review titled Great Sutton Medical Centre
Replied on 12 June 2023
Hi Apologies you feel the current services are not up to your expectations we hope to continue to improve this for you. In regard to E-Consults the national framework states that 'Clinical eConsults have a response time of 'the end of the next working day' by default whilst administrative eConsults have a 'within 3 working days' response time frame.' and this is what our practice delivers. Once our appointments are at capacity our reception team navigate patients to the alternatives available for issues that cannot wait. In your case reception were advising you of the options available if the problem was needing urgent attention. Like all practices 8am is a bad time for our practice and the limited number of lines makes this difficult, we are however looking to move to a new cloud based phone system which should resolve a number of these issues. Many thanks for your feedback.
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Review titled Appointment system needs Improving
Rated 2 stars out of 5
by Anonymous - Posted on 08 June 2023
I had a problem which did not require urgent treatment, but did not want to use the 8am phone dash to make an appointment, which I think should be left for those who urgently require a GP apptmt. E consult wasn’t working… or at least at 8am every day for a week, wouldn’t allow me to make a consultation. So I ended using up 111, which led to a pharmacists consultation, then an out of hours apptmt, which eventually led to a GP consultation. To my mind, this wasted the time of the pharmacist, the out of hours GP, and, of course, my time. All of this took 2 months, from beginning to end. Surely there should be a process of making an appointment, in advance with the practice. Once you get to see a member of the medical staff, I have no problems with the surgery…… it is just the time it takes for this to happen.
Visited May 2023
Review titled Great Sutton Medical Centre
Replied on 12 June 2023
Many thanks for your constructive feedback. Recently we have adapted our appointment system to ensure we have pre-bookable appointments for 3, day, 5 day and 14 day requirements.