Great Barr Practice - Ratings and reviews
Reviews
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Review titled Good service
Rated 4 stars out of 5
by Ros Thomason - Posted on 06 April 2024
Appointment for knee problem on Friday offered injection on the Saturday was so pleased x the Doctor was very understanding and the injection was done without any pain. Big thank you
Visited April 2024
Great Barr Practice has not yet replied.
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Review titled Unreliable
Rated 1 star out of 5
by Clive Tanner - Posted on 19 April 2024
Unable to get face to face got phone appointment and not at time given 4hours later ,prior since lockdown rubbish service, then certain practitioners suspended , and surgery has never run better doctors even texted emailed checking up, great . It appears suspension lifted and back to old ways. Time to move on.
Visited April 2024
Great Barr Practice has not yet replied.
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Review titled Humiliating receptionist
Rated 1 star out of 5
by Mrs Kaur - Posted on 24 January 2024
I phoned the surgery on the 17th Janruary at 8.45am looking to make an appointment for my husband who had been unwell for over a week despite using over the counter and home remedy medicines. After being in queue my call was taken by a receptionist. After introducing myself and giving my details and informing the receptionist that my husband has "cough and cold" I asked for appointment only to be told non left. I asked if phone appointments available and was told non left either. I asked politely what I can do then. Receptionist said phone an ambulance and put the phone down on me. I have never felt so humiliated before. The 2 doctors I have been seen by before are nice but this receptionist needs a different job. To the duty manager: I am not anonymous, Since all your calls are recorded for training and monitoring service you will be able to identify me and play back my request for appointment on the 17th Janruary 2024 at 08.45, call on hold for 17 minutes, call duration 43 seconds and judge for yourself how polite my call was and actions of your receptionist.
Visited January 2024
Review titled Great Barr Practice
Replied on 31 January 2024
Dear Mrs. Kaur, Thank you for your recent review. I apologise for any dissatisfaction you experienced with our service. We value your feedback and aim to address the needs of our patients. Unfortunately, we were unable to locate the call recording as per your message. To assist us in further investigation, please fill out a complaints form via the website using the following link: https://www.greatbarrmedicalcentre.co.uk/SecureForm?FID=be6931ff-0654-48b6-81b0-825db96d8417&FT=0&GP=7e7d5932-8de0-43db-9e26-08509845f3f3 Your input is important to us, and we strive to improve our services to better meet your needs. Thank you for your understanding. Sincerely, Management Team Great Barr Medical Centre
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Review titled Massive Improvement
Rated 2 stars out of 5
by Anonymous - Posted on 18 August 2023
After 4 years of being unable to see anyone other than nurses or physios I have finally seen a doctor. Called on Tuesday ay 8 am. I was 19 in the queue, doubted i'd get an appoinment. After waiting (only) 10 minutes I spoke with a polite person who said attend at 10 to see a doctor. Arrived at 10 and saw doctor at around 1035. Very understanding interview and prescibed anti biotics and steroids. Excellent experience and how the surgery was before, apparently, becoming over subscribed. Well dont CQC !
Visited August 2023
Great Barr Practice has not yet replied.
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Review titled Social prescriber
Rated 4 stars out of 5
by Anonymous - Posted on 17 May 2023
I have had a really good experience with the social prescriber. I have found it really helpful in my pregnancy. It is a good service that is offered when you are struggling and is nice to have someone check in to see how you are very couple of weeks.
Visited May 2023
Great Barr Practice has not yet replied.
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Review titled Just avoid
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2023
I have been calling for 6 days straight now every morning at 8am to not be able to get through to book an appointment with a gp. When we finally get through its nearly 9am amd you are still 28 in the queue to be told, call tomorrow. You can not pre book an appointment, so the website for the surgery is a lie, no late night bookings, receptionists quite rude. It's so disappointing as used to be a great surgery however don't think the GPS that used to be there are there any more as its always locum doctors that do not know how to treat you, and just say try this when you need for example a blood test. Will be leaving to find a new surgery as just not acceptable anymore
Visited May 2023
Great Barr Practice has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Jon Tack - Posted on 20 February 2023
I managed to get an appointment for my wife and saw a locum. He said her problems were too complex and she needed to see her regular doctor. Apparently the surgery has no idea when the regular doctors will be back, and was told you cannot make an appointment to see the senior partner, but must phone at 08:00 only to be answered eventually with “no appointments available, try tomorrow “. Pathetically incompetent
Visited February 2023
Great Barr Practice has not yet replied.
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Review titled Poor patient care
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2023
Avoid the surgery at all cost if you value your health . Poor patient care . Shocking patient service received . Abnormal blood results never followed up by surgery . No appointments available , in the telephone queue for an hour to be either cut off or told no appointments available .After 23 years we moved to another GP .
Visited February 2023
Great Barr Practice has not yet replied.
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Review titled Cannot get appointments
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
After trying 288 (yes you read that right) times I finally got in the telephone queue! Took me 20 minutes to get from 26th to 1st in the queue so at 8.30 I finally spoke to someone who said sorry no appointments left! Please contact NHS 111 I politely informed them that NHS 111 had told me to contact me GP for an appointment today and they said, you will need to go to a walk in centre. They have oversubscribed themselves and have too many patients to deal with and its the patients that are loosing out. Avoid if you can.
Visited December 2022
Great Barr Practice has not yet replied.
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Review titled Best social prescriber!!
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2022
Social prescriber was brilliant! If I can give zero stars to the practice I would. My experience whilst having a bad fall I required follow up hospital appointments, tests and the whole experience was traumatic and stressful. My experience was the same as what everyone else has written, couldn’t get appointments, despite being told to call at 8am, rude, unhelpful reception and an invisible and unavailable doctor who didn’t care. I am still waiting for my appointments and tests and here we are 8 months later!! Whilst going through an extremely stressful episode, the support I received from my Social Prescriber has been invaluable. She was there, chasing the appointments, a voice to listen to my worries, and despite me going for one appointment the results didn’t come clear so I have to do it again and I’m still waiting for the appointment! I want to say ‘Thank you’ for providing the high level of professionalism, empathy, understanding, consideration and care needed. She has great attention to detail, has been thorough, and always chased things. When i was getting no where, she intervened acted immediately after using her great listening, communication and interpersonal skills. She showed devotion and an unwavering commitment. This helped to alleviate much of the stress that I was under, especially after my traumatic year. The regular telephone calls and call back when I needed it, has been a great support. The level of professionalism is ‘second to none!’. A big ‘Thank you’ to my excellent Social Prescriber. She is an asset to the practice, plugging the gaps of the other useless staff who just keep the seat warm. No doubt she she going above and beyond for other patients. I am so grateful I had her invaluable support, which got me through a difficult time. Thank you !!
Visited November 2022
Great Barr Practice has not yet replied.