Great Barford Surgery
26 Silver Street, Great Barford, Bedford, Bedfordshire, MK44 3HXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent all round
Rated 5 stars out of 5
by Gillian Bassett - Posted on 20 August 2024
Both my husband and I have had reason to contact the surgery recently. We have been treated sympathetically and patiently by all sections of the practice, and cannot thank them enough for their care and support. We have needed a lot of help, but have never been made to feel that we are asking too much. Thanks very much to the whole team .
Visited August 2024
Great Barford Surgery has not yet replied.
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Review titled Caring, efficient and friendly
Rated 5 stars out of 5
by Dawn - Posted on 17 June 2024
Called at 8am on a Monday morning. The phone was answered (at probably their busiest time) within 10 minutes. The receptionist remembered me from the week before, ascertained that my current meds weren't working and got the doctor to call me back within the hour! Later that same morning my new antibiotics were ready to collect at the chemist of my choice. I cannot thank them enough. I am tired of surgeries being criticized with arguments of 'couldn't get through,' 'doctor never got back to me,' etc. If you are honestly ill, you will need to make the effort to contact them at the designated time and be ready to attend an appointment/ answer your phone, as arranged. This is an amazing service. Stop moaning and realise what you have here, people.
Visited June 2024
Great Barford Surgery has not yet replied.
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Review titled Frustrating and difficult to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
Had a text message from doctor asking me to book a face to face appointment asap. Tried for over a week to make an appointment (always full) got through several times & and was told face to faces all booked & I could have a phone appointment… said doc had actually requested me to make face to face appointment so was told to ring the following day & ‘try again’ finally have an appointment nearly 2 weeks later! The ‘appointment to be made only on the day’ system does not work and is extremely frustrating and very time consuming for the surgery patients each time they ring, surely some time allocation could be made for ‘non urgent but necessary appointments’ that can be booked in advance (yes like the old days!) It’s extremely difficult from a patient perspective to need a follow up appointment or receive a request from the doctor to see them and not be able to have any idea if or when you will actually be able to see the doctor. The surgery team have told me that ‘people prefer this system of no pre booked appointments’ and prefer to have on the day appointments to ring at 8am & hold (sometimes for more than half hour) I would like to challenge this as everyone I have spoken to (particularly if they need to book a follow up appointment) has disputed this. I suggest strongly that the ‘booking system’ needs to be made ‘fit for purpose’ and needs to be ‘less stressful’ for all patients. I firmly agree that people do need good access to ‘on the day appointments, both face to face and by phone’ however people who need follow up appointments need to be able to ensure they are seen in a timely manner also! Please use some common sense in relation to providing a more robust, fair and less stressful service!
Visited January 2024
Great Barford Surgery has not yet replied.
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Review titled Do not read instructions !
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
I have only had a few GP's Surgery's in my life and all have been wonderful ... until now. Three times I requested my prescription to be doubled so that I wouldn't have to keep going tovthe surgery every single month ... the dispensery even read it out when I went there, but still got it wrong. So I have now gone to Pharmacy2U to be delivered ...... but they have contacted me saying they have tried twice to get authorisation from my GP but nothing. Am now looking for different practice. I suffer from white coat syndrome and this practice make it 10 times worse !
Visited September 2023
Great Barford Surgery has not yet replied.
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Review titled Excellent Service
Rated 3 stars out of 5
by Anonymous - Posted on 06 June 2023
Received a home visit from a paramedic attached to the surgery. This person was professional, polite and extremely kind during the visit. They were a credit to themselves and the surgery.
Visited June 2023
Great Barford Surgery has not yet replied.