Gray's Inn Medical Group West Hampstead
80 Fortune Green Road, London, Greater London, NW6 1DSContact details and opening times
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Reviews
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Review titled Used to be a great practice
Rated 3 stars out of 5
by Janis Smart - Posted on 14 April 2023
This GP surgery used to be small with 2 GP’s and a very informal service. It has now amalgamated with several other surgeries and the whole service has deteriorated. When you call for an appointment you are lucky if you get one within 2 weeks. I recently had hip surgery and was trying to get an appointment to see the nurse to get the staples out of my hip within 10-14 days. It was 17 days before I got my appointment and 4 staples were embedded under the skin. My recent most serious incident was with my grandson. I took photos of his skin and sent them to the surgery. Got an email back telling me to make an appointment. I couldn’t even get an emergency appointment. So we went went to the Royal Free A&E and waited 5 and a half hours. Would have been longer had I not said I was leaving. Was given antibiotics but no tests. 2 days later I rushed him to UCH hospital where he was admitted with Eczema Herpeticum. A potentially life threatening condition. Sad as it is my GP surgery has now deteriorated beyond all measure. As a family we are very concerned about the future for us as I’m an older person and my grandchildren all have asthma and eczema. The people who answer the phone appear to untrained and it’s always a different person from some central surgery.
Visited April 2023
Review titled Gray's Inn Medical Group West Hampstead
Replied on 02 May 2023
Dear Janis Firstly, please accept our sincere apology for any inconvenience caused. We highly appreciate your feedback and assure you that your feedback will give us an opportunity to improve and help us in becoming better. We always put patient requirements as a priority and try to solve them as soon as possible. We understand how upset you must be and for this if you want to discuss further at your convenient day and time please let us know by contacting the surgery. Once again we would like to express our deepest apology for any inconvenience caused to you. Kind Regards Fortune Green Practice