Grand Union Health Centre - Ratings and reviews
Reviews
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Review titled Great welcome
Rated 5 stars out of 5
by Alex Fisher - Posted on 27 October 2023
Just signed up to this practice after moving to London. Worried that we wouldn’t get the attention we received from the country practice, but so far Grand Union has been very helpful offering already prescription review and annual health check. Not so sure about the NHS App yet though, at present none of our previous medical history is visible.
Visited October 2023
Grand Union Health Centre has not yet replied.
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Review titled An impressive GP practice
Rated 5 stars out of 5
by Y. Deutch - Posted on 21 June 2023
It can be very difficult – even nerve wracking – moving to a new GP practice. So I would certainly say that if you are moving to the Grand Union health Centre, you’ve made a very good decision. As a new patient, I am both very reassured and impressed at how welcoming, alert, and communicative the team here are. I feel a great sense of relief that I have made the right choice, and that my healthcare is in very safe hands. For anyone worrying about what is the right place to choose, I hope my experience helps to reassure you.
Visited June 2023
Grand Union Health Centre has not yet replied.
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Review titled What a joke
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Today on systmonline there are yet again zero appointments for the next 15 days! What is the point of this GP?
Visited May 2023
Review titled Grand Union Health Centre
Replied on 23 May 2023
Dear Patient, We are sorry you have had to submit a review that is so poor. Yesterday we had 120 appointments available online. 61 were booked by our patients. We had a further 368 appointments that were available to be booked via reception and calling 02072861231. All of our appointments were booked yesterday. We are not able to put all appointments online, as that disadvantages our patients without online access. We are also not able to put any face to face appts online, which is a massive shame, but not possible with the software we currently have. When our online appointments are full, you always have the option of completing a PATCHES request via our website. On that request you can ask for a same day face to face or telephone appointment. We respond to all patches within 24 hrs. We never switch our Patches off, so you can request this anytime of day. This is good for our digitally savvy patients, and to register please go to our website. None of our local practices have the online options we given, they all use Patches as their only option for patients. We like to give our patients lots of options on how to book appointments, hence why there is more than one choice. We hope this explains our appointment system better. We do see over 12000 appts per month - so we do think there is a point to our practice. Reviews like this can be very demoralising for our staff who spend a lot of time trying to give patients as much access as they possibly can. best wishes Grand Union Health Centre
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Review titled Fantastic practice
Rated 5 stars out of 5
by Angela Judge - Posted on 19 May 2023
I changed practices a few years ago and I cannot praise this practice enough every member of staff are always so willing to help, I’ve never had one negative experience with any member of staff
Visited May 2023
Grand Union Health Centre has not yet replied.
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Review titled Nurses are so accommodating
Rated 4 stars out of 5
by Anonymous - Posted on 01 February 2023
The nurse was so lovely and accommodating during my blood test, especially because needles and blood make me uncomfortable and light headed, she really helped
Visited February 2023
Grand Union Health Centre has not yet replied.
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Review titled No to good practice
Rated 1 star out of 5
by Lidia Fiori - Posted on 01 November 2023
Went to have a blood test ,also asked the receptionist why this year I was not call for the Flu-jab so he said he added to the appointment of today!But the nurse that see me refused to do it as she said”you don t meet the criteria” I v explain that they usually call me every year ,she left and called another nurse ,she explain that “the criteria changes every year “so I asked if I could pay for it and she told me that I can do that in any chemist ,I v explain that I didin t want to do that as they charge too much and I explain to her that I suffer from Fibromyalgia and also have some mental issues ,and I don't understand why last year I was eligible but not this year!I felt really confused and upset!
Visited January 2023
Grand Union Health Centre has not yet replied.
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Review titled Fantastic service in difficult times
Rated 5 stars out of 5
by Marian Green - Posted on 06 December 2022
All my experiences of Grand Union have been excellent. I’m very grateful to be in such professional and caring hands. Thank you.
Visited December 2022
Grand Union Health Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by John Jacobs - Posted on 10 November 2022
Had blood test today and as always I hardly felt a thing. She put me at ease and was very professional. On other visits or telephone sessions, the staff have been very informative and lucid. I have great confidence in their analyses as it has always been correct. Long may the practice continue.
Visited November 2022
Grand Union Health Centre has not yet replied.
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Review titled A Gem of a Medical Practice
Rated 5 stars out of 5
by J Albiston - Posted on 14 October 2022
The Grand Union is a wonderful practice headed by solid, efficient and caring doctors. I can’t recommend my doctor (who is one of the partners) highly enough. I actually enjoy my visits! Every staff member I have interacted with gives of themselves over and above the call of duty. They set such a high standard of being personable, friendly, caring and respectful. Such a relief to find this gem of a practice. Do yourself a favour and register….
Visited October 2022
Grand Union Health Centre has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2022
Their website advises contacting a GP by filling out an online form and they will call you but the person that calls is not a GP at the practice. Unbelievably deceptive behaviour from this practice.
Visited August 2022
Grand Union Health Centre has not yet replied.