Grand Drive Surgery
132 Grand Drive, Raynes Park, London, Greater London, SW20 9EAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling Admin
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2025
My complaints about this practice are almost entirely due to the lack of Admin control. Appointments booked but not available upon visiting at the agreed time and date with no explanation or apology. No email contact shown on-line and a telephone call takes at least 30mins to be answered. A request at reception (no phone contact available) for a complaints form is greeted with negative attitude and being told to do it on-line (only then is an email address given). A request for a call-back regarding extreme high blood pressure was promised then ignored despite a seven day record being sent via a fancy new App. each day. Annual diabetic check is nothing more than a 'tick box' exercise that is reduced to a 5 minuet sham with no instruments being used (except the tip of a Biro pen). Text messages requesting booking appointments that have already been carried out proving the fancy App doesn't work. Over-all I have no positive comments to say about this practice and have moved to a different practice that seems to be far better organised.
Visited April 2025
Review titled Grand Drive Surgery
Replied on 12 May 2025
I am sorry you feel you have received a poor service from the practice it is very difficult to respond to anonymous feedback so please feel free to ring me on 0208 542 5555 if you would like to discuss this further, if you do not wish to discuss this then we do understand. We do offer a very good service here at Grand Drive , and as you have mentioned you have moved to a different practice, so we do wish you the very best. Michelle Williamson ( Operations Manager )
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2025
Used the online referral form today and had a call back from the GP within 10 minutes of submitting form. I do appreciate the sensible use of technology to help our very busy GPs use their precious time effectively - I also had the benefit of not have to wait on the phone trying to get hold of a receptionist etc. Win win for all of us.
Visited February 2025
Review titled Grand Drive Surgery
Replied on 27 February 2025
Thank you for taking the time to post your feedback. We really appreciate your kind words and will pass on to the staff. Regards Michelle Williamson (Operations Manager )
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Review titled Visited the nurse
Rated 5 stars out of 5
by Ann Harri - Posted on 13 October 2024
I have seen the nurse for both my flu vaccination today and for diabetic review and a blood test. The service was fantastic. I would like her to stay and see her in the future again.
Visited October 2024
Review titled Grand Drive Surgery
Replied on 27 February 2025
Thank you for taking the time to post your feedback. We really appreciate your kind words and will pass on to the Nursing Team. Regards Michelle Williamson (Operations Manager )
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Review titled Great service
Rated 5 stars out of 5
by Robyn - Posted on 14 December 2023
Have unfortunately had to contact the GP a few times over the past couple of weeks. Every single time they have responded very efficiently with a phone call and then either medication or an appointment. Very happy with the service I’ve received from everyone I have had contact with. The online form system has worked amazingly for me. Thanks very much.
Visited December 2023
Review titled Grand Drive Surgery
Replied on 15 December 2023
Thank you for taking the time to post your feedback. We really appreciate your kind words and will pass on to the staff. Regards Michelle Williamson (Operations Manager )
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Review titled Gone downhill, rapidly.
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
Sadly, since introducing their new "online" system for booking appointments, it is now impossible to get one. With the form only being available during surgery hours, this stops anyone who leaves early for work, spends the day at work, and then travels home, with no opportunity to book an appointment unless they have internet access at work. Whilst many people have smartphones and laptops, my job often means I don't have an internet connection at the customer site, so I am being made to wait until I am not at work just to be able to book an appointment. I tried to book an appointment over the phone but the very rude receptionist said I must do this online. When I pointed out that their policy is discriminating against those who do not have online access, the lady was patronising and said "i'll do it for you once this time, but next time you'll have to do it online". This surgery regularly fails to pick up on important clinical findings, only really choosing to select a course of treatment if it involves them prescribing something, or drug pushing as I call it. If you do manage to get an appointment, god help you if you bring more than one thing to the session as you are told off, even though you can't get double appointments. The lack of care and compassion seen in the past months with this surgery is appalling. Unfortunately I became frustrated during an appointment because the doctor dismissed my claims. Everything is "functional" according to them. When I got a little frustrated I was patronised and said I could be referred for counselling. Not fit for purpose anymore this surgery, so will be changing.
Visited May 2023
Review titled Grand Drive Surgery
Replied on 22 May 2023
I am sorry you feel you have received a poor service from the practice it is very difficult to respond to anonymous feedback so please feel free to ring me on 0208 5446926 if you would like to discuss this further Michelle Williamson ( Operations Manager )