Grafton Square Surgery
8B Grafton Square, London, Greater London, SW4 0DEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Grafton Square Surgery.
Reviews
-
Review titled Generally good, so don’t let yourself down!
Rated 3 stars out of 5
by Anonymous - Posted on 03 June 2025
I’ve had various experiences with this practice over the last few months, most of which have been positive. The staff are on the whole very helpful and kind, but I unfortunately had quite an unpleasant interaction today as I went to collect a form. The practice states that it is open until 8pm. I arrived at 7:50pm (granted this is fairly late in the day, but I had rushed from work and needed to collect a blood test form for the following morning, which would have been a 30 second job) and one of the receptionists very rudely shouted at me as she was getting into her car to go home that it was closed. I politely noted that I understood it didn’t close until 8pm, at which I got a sharp remark and was left feeling very embarrassed in the middle of the street. I completely understand that people want to go home, but please remember to be polite, even after a long day! The vast majority of the staff are lovely, so a real shame that someone has let the practice down. Whilst I was only collecting forms, I can’t imagine how someone coming in for something more serious would have felt in that moment, so just a reminder to please keep in mind that you are dealing with members of the public who are unwell and may already be feeling vulnerable, and rudeness (from both patients and reception staff) is not necessary nor acceptable. Similarly, if the practice does close earlier than 8pm, please make sure your website is updated to note this to avoid similar situations in future. Thank you.
Visited June 2025
Grafton Square Surgery has not yet replied.
-
Review titled Usually good practice but lately focus on quotas.
Rated 2 stars out of 5
by Anonymous - Posted on 17 December 2023
I called at 3 pm the day before and was instructed to call again the next day at 8 am for a doctor appointment. However, when I called at 8 am, I was informed that my case wasn't urgent and that other people needed the available slot. I was advised to try again later the next day, and so on. Finally decided to pay for a private doctor instead.
Visited December 2023
Grafton Square Surgery has not yet replied.