Gps Healthcare
198 Tanworth Lane, Shirley, Solihull, West Midlands, B90 4DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Mary - Posted on 14 July 2024
The Dr was so supportive and attentive to my needs! Was through and respectful to my needs! I would recommend to anyone looking for a positive GP practice.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Mary, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare
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Review titled Seeking Post-Surgical Follow-up and Improved Care
Rated 2 stars out of 5
by Thiago José Gonçalves - Posted on 08 July 2024
I underwent surgery at the Sandwell and West Birmingham Hospitals NHS Trust 11 weeks ago and, unfortunately, I have not yet received a follow-up. I have been experiencing pain and discomfort, which is causing me a lot of concern as I do not feel these pains are normal. This has led me to visit the GP twice. However, I could not get a referral to return to the specialist. I believe a new imaging test is necessary, considering that the first one was unsatisfactory and the expected recovery time from surgery was between 6 and 8 weeks. The GP continues to perform basic tests and prescribe medication that is not improving my condition, and I feel that the GP is not taking my problem seriously.
Visited July 2024
Review titled Gps Healthcare
Replied on 02 April 2025
Dear Thiago, We're sorry to hear about your experience and apologise for any inconvenience caused. Your feedback is important to us, and we are committed to addressing the issues you mentioned. Please contact us at nhsbsolicb.gpscomplaints@nhs.net directly so we can resolve this matter. Thank you, GPS Healthcare
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Review titled Effective and professional Practice
Rated 4 stars out of 5
by David Sabin - Posted on 09 July 2024
Pachs is an efficient way of listing symptoms for triage. Saves patients time waiting on phone lines and saves receptionists time writing symptoms down. Was very helpful for me. Still not easy to make changes to an appointment Pachs is easy to use on a computer - not so easy on a mobile phone with a small screen.
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Mr Sabin, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Good practice
Rated 5 stars out of 5
by John Goodchild - Posted on 13 July 2024
Prompt and excellent service , I was given an appointment on the same day requested and doctors on all occasions were extremely helpful and knowledgeable. Very impressive.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear John, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Prompt service
Rated 4 stars out of 5
by Rosalind Tunnicliffe - Posted on 13 July 2024
The response was very good, but there is still the need for a very quick early morning message. There is only a very short window for you to get a request in before the window is closed. Then it means waiting until the following morning to try again. However, if you are successful with your message then the response was very good.
Visited July 2024
Review titled Gps Healthcare
Replied on 02 April 2025
Dear Rosalind, Thank you for your review. We're glad to hear that you had a positive experience at our surgery. Thank you, GPS Healthcare
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Review titled Very good
Rated 5 stars out of 5
by Alanr - Posted on 13 July 2024
Used patches. Received text stating triage team would contact me. Phone call telling me my appointment time All done on the morning afternoon appointment.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Alan, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare
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Review titled Terrible to make an appointment
Rated 2 stars out of 5
by Diane Timms - Posted on 13 July 2024
I work full time you can't call 30 in the q in the morning or go to the practice so used patches. Very stressful as waiting for call backs aren't go to loo and scared you are going to miss the call. Appointment made you feel rushed in the appointment had a lovely paramedic but then has to call in the doctor so appointment should have been with a doctor. Patches do not like having to put medical information on line and all the repetitive questions took 8 minutes to fill out In 4 years the service has gone from brilliant to s--- which I am very sorry to say The whole system needs looking at I won't email repeat Prescription as no bounce back email to advise you have received my email there also has been to many mistakes this way but what a simple thing to fix.
Visited July 2024
Review titled Gps Healthcare
Replied on 02 April 2025
Dear Diane, Thank you for taking the time to share your thoughts. We appreciate your feedback and will use it to improve our services. Thank you, GPS Healthcare
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Review titled Impressed
Rated 3 stars out of 5
by Anonymous - Posted on 08 July 2024
First time contacting surgery by this method. Fast response for an appointment with doctor. Appointment was on time and I didn’t feel I had only a few minutes to outline my medical needs. After seeing the doctor I left feeling satisfied with the outcome.
Visited July 2024
Review titled Gps Healthcare
Replied on 09 July 2024
Dear Patient, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Excellent care and service.
Rated 5 stars out of 5
by Debbie - Posted on 13 July 2024
There was quite a long form to fill in where it felt like you were diagnosing yourself but it is obviously necessary to filter out who needs to see whom. We were seen by the doctor who was incredibly kind and gentle with my daughter and gave us some really useful advice. Thank you very much for your excellent care!
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Debbie, Thank you for sharing your feedback with us. We are glad your experience with GPS was a positive one. We share all feedback with our teams throughout GPS Healthcare. GPS Healthcare.
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Review titled Patches service
Rated 4 stars out of 5
by Patrick Shields - Posted on 13 July 2024
I was very impressed with the speed of the reply I received from the GP. I will definitely use this service again.
Visited July 2024
Review titled Gps Healthcare
Replied on 15 July 2024
Dear Patrick, We are glad to hear your experience with GPS Healthcare was a positive one and share all feedback with all colleagues across GPS. GPS Healthcare