GPS Healthcare - Park Surgery
278 Stratford Road, Solihull, West Midlands, B90 3AFContact details and opening times
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Reviews
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Review titled aggressive text
Rated 3 stars out of 5
by nigel david foster - Posted on 07 February 2023
I yesterday received what in my opinion was an aggressive text telling me that you were 'still waiting' for seven days of blood pressure readings. As I work away I have found it extremely difficult to take two readings per day for seven days. I find however that when I sign on to your site I am committed to doing a reading at 09.00 and 18.00 each day and can have reminders to facilitate this. I had done a number of readings over a few days but your link does not allow me to enter these. I am by the way at work well before 09.00 each day and still there after 18.00 so taking blood pressure readings will actually take second to my other priorities. To tell me so aggressively that you are 'still waiting' for these readings does not make me want to give up my job to enable me to keep you happy on the contrary it brings about a totally negative reaction. I will do my best to provide you with the information that you need as soon as I can but I have to point out that this black and white approach to blood pressure readings does nothing to keep them down but is guaranteed to raise them. Regards Nigel Foster
Visited February 2023
Review titled GPS Healthcare - Park Surgery
Replied on 17 April 2023
Dear Patient thank you for your feedback, we are sorry you have had a bad experience. We always look at ways to improve our service and I will pass your concerns onto the site
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Review titled Lots of room for improvement
Rated 3 stars out of 5
by Anonymous - Posted on 04 April 2023
Number 30 in the queue at 08:02 - ringing as advised for a same day telephone appointment. I appreciate how busy these services can be to access. The call back service is a useful option- but you need to make sure you take your phone around the house( even to go to the toilet).
Visited January 2023
Review titled GPS Healthcare - Park Surgery
Replied on 17 April 2023
Dear Patient thank you for your feedback, we are sorry you have had a bad experience. We always look at ways to improve our service and I will pass your concerns onto the site
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Review titled Breach of confidentiality
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
I believe phone calls should be confidential and not discussed with other parties. I rang frustrated with trying to obtain a prescription for a poorly child, I was not 'having ago', I was merely frustrated with the process and procedure after a 25 minute phone call, was no further forward after been let down by 111 the day before. The phone call was discussed with other parties in person, which is a breach of confidentiality and caused conflict not needed. Receptionist should not take things personally and should demonstrate empathy and understanding for customers. Some internal training and awareness is needed.
Visited December 2022
Review titled GPS Healthcare - Park Surgery
Replied on 17 April 2023
Dear Patient thank you for your feedback, we are sorry you have had a bad experience. We always look at ways to improve our service and I will pass your concerns onto the site
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Review titled Incompetent GP Doctors
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2022
I had a foot problem for a few years and all they had been recommending was antibiotic cream. I asked can you tell me why it keeps reoccurring and they said they don't know. I just wanted to see if there something wrong with my good intake or shoe wear. I asked if you can send me to a specialist etc but they just keep saying to try out the antibiotic creams first. If they don't know and couldn't send me to a specialist how am I going to get better. I am now considering private hospitals for a solution since doctors here couldn't answer a question.
Visited October 2022
Review titled GPS Healthcare - Park Surgery
Replied on 17 April 2023
Dear Patient thank you for your feedback, we are sorry you have had a bad experience. We always look at ways to improve our service and I will pass your concerns onto the site
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Review titled Appointment not there!
Rated 2 stars out of 5
by Anonymous - Posted on 10 August 2022
Last Thursday I rang & managed to book an appointment for today @4:40! However on arrival there I was told that the appointment wasn’t there but elsewhere & I hadn’t been told this! It was to be a follow up to see why I hadn’t had notification of an XRay that was supposedly referred after a visit on 6th June.Looking @ My On Line record it quite clearly states that no referrals have been made! I know that the NHS have been busy but what on earth is going on? I am very puzzled about things!
Visited August 2022
Review titled GPS Healthcare - Park Surgery
Replied on 17 April 2023
Dear Patient thank you for your feedback, we are sorry you have had a bad experience. We always look at ways to improve our service and I will pass your concerns onto the site
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Review titled Rubbish
Rated 2 stars out of 5
by Anonymous - Posted on 10 August 2022
Had an appointment but told not so on arrival! None available till September! Rang actual Park Surgery to book & it was confirmed by e-mail Doctor who appointment was with wasn’t there today apparently.
Visited August 2022
Review titled GPS Healthcare - Park Surgery
Replied on 17 April 2023
Dear Patient thank you for your feedback, we are sorry you have had a bad experience. We always look at ways to improve our service and I will pass your concerns onto the site
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Review titled Very good Practice.
Rated 5 stars out of 5
by Ivy Salter - Posted on 21 July 2022
My husband and I have been with this Practice for more than 20 years. All of the Staff have changed over the years but we have continued to be happy with the care that we have received. During the pandemic and since, even with staff shortages, we have been able to speak to a professional by phone or face to face. Thank you.
Visited July 2022
Review titled GPS Healthcare - Park Surgery
Replied on 22 July 2022
Dear Ivy Slater, thank you for your kind words they are very much appreciated. I am glad you are getting the service and care you and your family sorted. I will share your feedback with the Site Manager and also the team. Many Thanks Balvinder Devi Compliance, Engagement and Communications Manager
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Review titled Obstructive, manipulative, impatient and brusque
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2022
I waited all morning, last week,for the second time, for an appointment by 'phone which didn't happen. In spite of having received confirmation for both. I had emailed to confirm the second appointment and had no reply or even a paltry acknowledgement ! No explanation, no apology (simple, basic, courtesy), no communication whatsoever. The person in question just didn't bother to respond. I tried to speak to one of the doctors to request a medication for a mild infection - nothing life-threatening and unrelated to the above. The receptionist who had no idea of my symptoms refused me an appointment and told me to go to a pharmacy. I was an obvious nuisance yet again. An appalling attitude. There are only two receptionists who behave in this dreadful manner and, sadly, I seem to get one of them whenever I try to get some help or advice. As a disabled pensioner, I do try to manage my disability myself but, on the odd occasion I do, sometimes, need a little extra help and I just get fobbed off by the impatient and obstructive receptionist.
Visited June 2022
Review titled GPS Healthcare - Park Surgery
Replied on 22 July 2022
Dear Patient, my name is Balvinder Devi I am the Compliance, Communications and Engagement Manager for GPS Healthcare, I would like to apologise for the service you received and I will share the feedback with the Site Manager and see why the phone appointments did not happen if confirmed and re communication. I will also share the feedback with the reception team. Our Reception team Triage the calls with a Dr. I am sorry you feel like you were not listened to. If you would like to discuss this further please email the surgery and ask to speak to me and I will happily call you to discuss. Many Thanks Balvinder Devi
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2022
I moved to park surgery from Hall Green Health as I had such bad experiences with that surgery and I would just like to say how lovely they are and professional at Park Surgery. Every person I have spoke to have been super helpful
Visited June 2022
Review titled GPS Healthcare - Park Surgery
Replied on 09 June 2022
Dear Patient, thank you for your feedback and kind words, I will ensure to pass them onto the site manager and share with the colleagues. I am happy to hear you are having a good experience with GPS Healthcare. Many Thanks Balvinder Devi Compliance, Engagement and Communications Manager