GP Pathfinder Clinics
1B Wyld Way, Wembley, Middlesex, HA9 6PWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pleased with the service
Rated 4 stars out of 5
by Rita O - Posted on 21 August 2024
I'll be honest, when I first joined, I had my doubts because the process wasn't clear to me, and I wasn't sure what to do. However, as soon as I visited the staff at Hazeldene, they walked me through all the services they offer and how I can access them. Now, I'm so happy with the flexibility—they offer phone consultations and even a chat service for arranging things, so I don't always have to attend in person. It's made managing my healthcare so much easier!
Visited August 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We’re thrilled to hear that you are pleased with our service. Your satisfaction is important to us, and it’s great to know that we’ve met your expectations.
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Review titled Fast and Efficient Service During My Recent Consultation
Rated 5 stars out of 5
by James P - Posted on 21 August 2024
I recently needed to consult with a GP about a persistent cough that had been worrying me. I was pleasantly surprised by how quickly I was able to get through to the practice using their automated call handler. There was no waiting in a queue, which made the whole process stress-free. After getting through, I was directed to the online consultation form, which was incredibly easy to fill out. Within an hour, I received a call back, and a same-day appointment was booked for me. During the consultation, the doctor was attentive and thorough, addressing all my concerns. What really stood out to me was the responsiveness of the WhatsApp service. I had a follow-up question later that day, and I got an immediate response, which really put my mind at ease. This experience reinforced how efficient and patient-centred GP Pathfinder Clinics is. It’s clear that they prioritise their patients' time and convenience, and I’m grateful for the swift care I received.
Visited August 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We’re delighted to hear that you experienced fast and efficient service during your recent consultation. Providing timely and effective care is a priority for us, and it’s great to know that we met your expectations.
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Review titled Very Helpful
Rated 5 stars out of 5
by Andrew Amoah - Posted on 11 July 2024
The agent on the text messages was really helpful in changing my contact details. Thank you so much for the assistance.
Visited July 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
We’re pleased to hear that you found our service very helpful. We strive to provide the best support possible, and your positive comments are greatly appreciated.
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Review titled Quick replies
Rated 4 stars out of 5
by Paolo - Posted on 11 July 2024
I really needed to speak to someone over the phone as I could explain my situation better so they booked immediately a phone appointment so I could request a sick note as well so I’m satisfied thank you
Visited July 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We’re glad to hear that you appreciated the quick replies. We aim to provide timely and efficient communication to meet your needs, and it’s wonderful to know that our efforts are making a positive impact.
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Review titled Unauthorised Registration of Patient
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2024
This GP practice registered me as a patient without my consent or knowledge on two separate occasions. This unauthorised registration had led to significant disruptions to my ongoing medical treatment and access to healthcare, including the cancellations of appointments at my own GP practice as they told me i am no longer registered as a patient with them. The accessibility of the practice is very poor, phone lines are extremely and it's a half an hour wait at minimum before you get through to anyone. When I am finally able to speak to someone, the staff are uncooperative, uncaring, and unwilling to assist in finding a solution to the issues caused by their mistake. It's caused alot of stress and anxiety because all my booked in appointments with my own gp practice were cancelled leading to a lot of delays in my treatment. This GP practice has made it significantly difficult for me to access the medical care I need and acted as a major barrier to my health & wellbeing. They do not have an explanation as to why I was registered with them as I'm clearly outside their catchment area living 40 miles away yet the receptionist and the surgery are unable to comprehend this. I'm still trying to resolve this issue to date as its now happened again.
Visited July 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
We sincerely apologise for any confusion or inconvenience caused by the unauthorised registration. This was not our intention, and we are currently investigating how this occurred to prevent it from happening again. Please contact us directly so we can resolve this matter promptly. If you have any further concerns, feel free to share them through our complaints link: http://complaints.NHSGP.net. Thank you for bringing this to our attention, and we will work quickly to address the issue.
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Review titled Happy with WhatsApp chat assistance
Rated 4 stars out of 5
by Nimisha - Posted on 31 July 2024
I had an appointment with doctor but I couldn’t reach on time due to traffic. So I contacted on WhatsApp whoever is behind the WhatsApp chat assistance I can’t mention the name. Was very polite and helpful and instantly replied solved my problem by booking another appointment for very next day. Whereas the calling assistance the online consultation form and normal text service was very poor. One of the assistant said she can’t even see my today’s appointment. I was disappointed with the calling assistance service as I have to wait for so long have to try 3-4 times then only I can get chance to talk to them. Just wanna request to improve calling service.
Visited July 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We’re delighted to hear that you’re happy with our WhatsApp chat service. We aim to provide convenient and effective communication options for our patients, and it’s great to know that this service is working well for you. If you have any further feedback or need additional assistance, please feel free to reach out. We’re here to help!
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Review titled Whatsapp chat
Rated 5 stars out of 5
by Cătălina Lefter - Posted on 01 July 2024
I used whatsapp for sorting out a problem. That was really quick. I recommend that option. Thank you for your help
Visited July 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We’re delighted to hear that you’re happy with our WhatsApp chat service. We aim to provide convenient and effective communication options for our patients, and it’s great to know that this service is working well for you.
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Review titled Awful, impossible to get an appointment
by Anonymous - Posted on 07 June 2024
Been trying for 3 weeks to get an appointment to discuss MRI results. Clinician called me unexpectedly so I missed the call, no way to call back. Their texting service which supposedly is 'monitored by the reception team' is an automated service that just sends you over and over again the same link to a webpage that asks you the same dozens of questions as if you were a first-time site visitor, no matter your text message. I'm ready to give up. I also got a letter asking me to book a routine gyno appt but of course I can't do that either because I'm sent to the same webpage asking me to describe my symptoms when it's a routine appt so there aren't any! I either have to make things up and wait till someone calls so I can talk to a human, or email...but of course that's a 'no reply' email too. Hopeless!
Visited June 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
I sincerely apologise for the awful service you experienced. This is not the standard we strive for, and I’m truly sorry for any frustration or inconvenience this has caused you. We take your feedback seriously and will be reviewing what went wrong to ensure improvements are made. If you’d like to discuss your concerns further, please don’t hesitate to reach out or provide additional details through our complaints link: http://complaints.NHSGP.net.
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Review titled GP Pathfinder Clinics have revolutionised the way I access
Rated 5 stars out of 5
by Emma K - Posted on 20 August 2024
GP Pathfinder Clinics have revolutionised the way I access healthcare. Their digital services are top-notch, providing seamless access to help no matter where I am in London. The automated call handler is a fantastic feature that cuts down on queue times significantly, which used to be a major annoyance. I’m particularly impressed with the WhatsApp service; it's incredibly fast and responsive, allowing me to get answers to my questions almost instantly. The convenience of being able to handle everything digitally, from booking appointments to getting medical advice, is a game-changer. It’s comforting to know that I can rely on their services whether I’m at home or anywhere else in the city. The combination of efficiency, accessibility, and technology at GP Pathfinder Clinics has made managing my health so much easier. I couldn’t be happier with the service and highly recommend them to anyone looking for a hassle-free healthcare experience.
Visited June 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your feedback! We’re thrilled to hear that the GP Pathfinder Clinics have revolutionised the way you access care. Our goal is to improve accessibility and convenience for our patients, and it’s wonderful to know that these clinics are making a positive impact. If you have any further comments or suggestions, please feel free to share them. We’re here to support you!
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Review titled Very good
Rated 5 stars out of 5
by Ali abucar - Posted on 05 July 2024
Good service from the GP from the doctors to the nurses and the reception. They helped me feel very comfortable and were quick to get to me. Overall the GP was very good.
Visited June 2024
Review titled GP Pathfinder Clinics
Replied on 17 September 2024
Thank you for your positive feedback! We’re delighted to hear that you had a very good experience with us. Your satisfaction is important to us, and we’re glad to know that our service met your expectations.